Napa Lounge operates as a bistro focused on Canadian culinary traditions, emphasizing locally sourced ingredients and straightforward preparation methods. The menu features a selection of seasonal plates, including grilled meats, fresh fish, and hearty soups designed to showcase domestic produce. The interior environment prioritizes functional comfort with clean lines and a minimalist aesthetic that facilitates efficient service. Guests encounter a straightforward selection of regional beverages curated to complement the bold, earthy flavors of the standard Canadian fare. Every dish reflects a commitment to simplicity, avoiding unnecessary embellishment in favor of high-quality components and precise seasoning. This establishment maintains a focused approach to gastronomy, delivering consistent results for those seeking familiar regional classics within a contemporary setting. The space provides a reliable environment for those pursuing a focused meal centered on regional staples.
Napa Lounge provides a welcoming atmosphere for guests, serving as a popular evening dining and bar venue within the hotel. Visitors frequently highlight the friendly and attentive service from the restaurant staff, which consistently enhances their overall stay. Whether enjoying breakfast or an evening meal, guests appreciate the quality of the food and the professional demeanor of the team. While the space is often described as cozy and well-lit, it serves as a convenient and pleasant hub for travelers looking for quality service and a relaxing environment during their time at the airport.
I am extremely disappointed with the service at this hotel. We paid for two rooms & expected a decent level of hospitality, but the experience was far from satisfactory.
The reception staff on the night shift were unprofessional, poorly trained, & completely unhelpful. It wasn't even a matter of going above & beyond-they were unable to perform basic front desk responsibilities properly. Their attitude & lack of competence made our stay unnecessarily frustrating.
I have stayed at many hotels before, but this was by far the worst service I have ever experienced. I sincerely hope the management takes this feedback seriously & provides proper training to their staff, as customer service is a fundamental part of the hospitality industry.
Rooms were great! Breakfast was amazing- they let u request a free late check out depending on availability. But the best part about the experience is the hotel shuttle man kicked me off for no reason & the front desk ladies yelled at him for being rude to me for no reason & they were so kind & omg the front desk staff needs to be paid higher for sticking up for lone female travelers such as myself 🙌❤?❤?❤?❤?
I had a great stay at Fairfield by Marriott Inn & Suites Montreal Airport. The rooms were very clean, comfortable, & well-maintained, which made my stay really enjoyable.
The breakfast service was excellent - the staff were very kind, welcoming, & always ready to help. It really made a positive start to each day.
I also want to highlight the housekeeping team - the room cleaning staff were very friendly, polite, & did a wonderful job keeping everything spotless.
However, I can't say the same about the front desk experience. I found the service there could be improved, especially in terms of politeness & customer interaction.
Mar 28, 2026
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Kayla at front desk was amazing! Huge shout out to her. The overall hotel wasn't bad either. In my opinion it's a better property than downtown Fairfield location.
We just checked out about 10 minutes ago! We didnt catch their names but the 2 ladies working the front desk were absolutely amazing! If I could give 10 stars I would! Thank you for an amazing stay 🙂
Worst Marriott experience I've ever had. I am an Elite member & was explicitly told at check-in that I would be able to stay in the same room for all three nights, even though two of the nights were booked on rewards. The front desk agent assured me I had been given a complimentary upgrade & that I would not need to move rooms-only stop by in the morning for new key cards, essentially a quick check-out & check-in.
The next day, I was told the exact opposite & informed that I had to move to a different room, completely contradicting what I was told the night before. This was incredibly frustrating & disruptive, especially given the clear assurance I received at check-in.
For an Elite member & a Marriott credit card holder, this level of miscommunication & customer service is unacceptable. This experience has genuinely made me rethink my loyalty to the brand.
I've never been to East Canada before, & this hotel was a great foundational experience for this initial trip.
I went with a couple of friends to attend a convention, & it was super convenient to take the free hotel shuttle from the airport to Fairfield. A quick 5-min drive to & fro, & you're where you need to be!
Everyone at the hotel was so kind & welcoming, too. Every morning I'd go down to the lobby, every housekeeper in the hallway greeted me warmly, & that always felt like a positive start to my day.
At the front desk, Julia was so helpful in guiding my friends & I to the bus station. We were a little anxious at first & didn't know what to expect public transportation-wise, but Julia made it super easy to get passes for the bus & subway, & we had a lot of fun navigating the stops throughout Montreal.
Conveniently, they serve continental breakfast every morning, I believe from 6a-930a. That was also a positive start to each morning for me & something that pleasantly surprised me (the quality of the food & options, I thought, was high & of a good variety). Every person that worked during breakfast also greeted & thanked us warmly, & that was really sweet as well.
Their evening restaurant, the Napa Lounge, is in the same place, just open at night. Olivia had served my friend & I multiple times, & she was so warm & personable. She really made us feel special & taken care of, & those genuinely kind interactions with people are something I really cherish while traveling. Thank you so much Olivia for your excellent customer service & personality.
All in all, great quality! The room itself was nice too. It had everything one needs for a short or long stay, & it was a wonderful refuge for my friends & I to return to each evening.
Excellent experience for a first-time international traveller. Originally chosen due to its proximity to Dorval Station, the bus & train schedule was such that we ended up using the hotel shuttle to go back to the airport, & then grab the bus from there to downtown Montreal.
Bilingual staff was wonderful & welcoming, from front desk, restaurant staff to kitchen staff. I even got friendly nods from housekeeping! The lobby was a simple elegance, the bar was cozy & dim. The restaurant doubled as the breakfast area & was brightly lit & well spaced.
The room had a Nespresso machine & two safes. A small, glass-fronted fridge completed in room utilities. Beds were comfortable, pillows were adequate. Plenty for drawers & shelf space for extended stays. Linens & towels replaced every third day, unless requested otherwise. The television was large & easily viewed while lounging in bed.
Room service was available, but the menu was downstairs. Something to add to the television information screen perhaps.
Breakfast changed daily, a welcome variety to the more common breakfast buffet of other hotels.
Guest laundry, pool & gym were in the SS or basement floor. Laundry soap available for purchase at the front desk. A little chilly downstairs, & every door was accessible only with a hotel room key card.
My stay at the Fairfield Inn & Suites Montreal Airport was truly pleasant. From the moment I arrived, the customer service stood out-especially Jad at the front desk, who made the check-in process incredibly smooth & welcoming.
The amenities provided by the hotel were excellent & added a lot of value to the overall experience. The room was clean, comfortable, & well-equipped. I also appreciated the convenience of the airport shuttle & the quality of the breakfast options
We had room 420 at the Fairfield by Marriott Airport location. There was banging off & on all night. Front desk response in the morning was' sorry for the inconvenience'. Make sure you don't take room 420.
