Lucille's Oyster Dive

Stanley

2.0

My recent dining experience at Lucille's Oyster Dive was, for the most part, a very enjoyable evening. The restaurant offers a lively atmosphere, excellent food, & attentive service that makes it a popular destination for special occasions & group gatherings.

The food was outstanding from start to finish. The steaks were cooked perfectly to order, flavorful, & expertly prepared. Every dish that arrived at our table was well presented & demonstrated the kitchen's attention to quality & detail. The drink & wine selection complemented the meal nicely, contributing to what should have been a flawless dining experience.

Equally impressive was the service. Our server was professional, friendly, knowledgeable, & attentive without being intrusive. Throughout the evening, the staff ensured that our large party was well looked after, & they handled a substantial food & beverage order smoothly & efficiently. In an industry where service can often make or break a dining experience, the team at Lucille's deserves recognition for their efforts.

Unfortunately, what should have ended as a five-star experience was overshadowed by an unnecessary issue regarding gift card redemption. Our food & beverage bill was close to $1,000, & we intended to use six $100 gift cards toward the total. To our surprise, the manager informed us that the restaurant's policy permits the use of a maximum of four gift cards per visit.

While I understand that businesses establish policies for operational reasons, this particular situation called for flexibility & common sense. We were not attempting to use gift cards to cover the entire bill; rather, we wanted to apply $600 in valid gift cards against a bill approaching $1,000. The restaurant was still receiving a substantial additional payment beyond the gift cards.

What was most disappointing was not the policy itself, but the manager's unwillingness to exercise discretion. Effective management involves more than simply reciting company rules. A manager should have the authority & judgment to evaluate circumstances & make reasonable accommodations for patrons, particularly when dealing with a large bill, loyal customers, & valid gift cards that have already been purchased & paid for.

Hospitality is ultimately about creating positive experiences & building customer loyalty. In this case, a simple exception would have left our entire group talking about an exceptional evening. Instead, the interaction left us feeling frustrated & diminished an otherwise excellent dining experience.

Despite this disappointment, I want to emphasize that the food quality & service staff were excellent. Lucille's Oyster Dive clearly excels in many areas & remains a restaurant I would recommend for its cuisine, atmosphere, & service. However, I hope management reconsiders how rigidly such policies are enforced & empowers managers to make customer-focused decisions when circumstances warrant it. A little flexibility can go a long way toward turning satisfied customers into truly loyal ones.

The

4.0

What is happening to our favourite local spot? Why all the new staff who have no idea what Lucille's is. We miss the regular friendly staff. This is our 3rd time in recent where the service is horrible. The bartenders use to make the best drinks now they have no idea what they are doing? Would love to know why the sudden change. Not happy that we need to find a new spot for neighbourhood dinners.

Mo

5.0

Went last night for our anniversary & it did not disappoint at all! They offered us a dozen dollar oysters on the house as soon as we sat down! They are pretty small but nonetheless delicious. We also tried the premium oysters which were spot on! New York Steak & Half Octopus as our mains, perfection! Drinks were on point all night. Will definitely be going back. Thank you to the whole team at Lucille's Monkland

Chelsey-cy

5.0

Wonderfully consistent always. Food service always amazing. Great drinks, loving wine selection.

Jeremy

5.0

We were in Montreal for a conference & went to Lucille's because we had heard good things about it. I had the steak frites & the steak was cooked to perfection (med-rare) & had very good flavor. Fries were seasoned nicely. Our server, Sarah, was very friendly & made the night better! Drinks were also very good!

Lucy

5.0

Great experience. Food looked, smelled, & tasted delicious. Nice atmosphere with attentive service. Drinks were also very tasty. Highly recommend you give them a try.

Anisha

5.0

I love this place.... Great drinks.... Fun & lively atmosphere.... & the salmon tartare & bang bang shrimp are worth coming back for.

Annie

5.0

J'adore les Lucille's!!! Peu importe l'endroit le service est fantastique, l'ambiance incroyable & la nourriture... toujours aussi bonne! Les drinks sont excellents! Le restaurant est tout petit mais c'est ce qui le rend encore plus sympathique! Cheers

Cindi

5.0

The new Lucille's location avenue Canadienne across from the Bell Center is worth the visit. From the minute you walk in you're greeted by a laid but cozy yet upscale restaurant at the same time. The food is delicious from apps to mains the flavour is always perfection. Speaking of the staff-service here is impeccable. The waitstaff is attentive without being intrusive, offering great recommendations & ensuring the dining experience is flawless from start to finish. & finally to top it all off, their cocktails never disappoint with an extensive bar you'll find the perfect drink to complement your meal. Yum can't wait to go back!

Denitsa

3.0

Not what used to be! Very slow service, you can tell the waitresses have no experience & clue what they're doing . The hostess was non stop on the computer with our waitress. Waited 1 hour to get our meals . Had it to ask twice for our drinks . The calamari was good but come on 10 little pieces for 19$ ?! I ordered the fillet mignon medium well & it was overcooked, dried out! Same thing with the lobster . At least the dessert was good.