Lucille's Oyster Dive

Kimberly

5.0

Great location, friendly service, & a wonderful dining experience. We really enjoyed our dinner at Lucille's. The atmosphere was inviting, the service was attentive, & the food made for a very enjoyable evening. We'd definitely be happy to return!

SAMMY

5.0

Had such a great experience here today! The sourdough burrata was absolutely delicious, & the steak frites were honestly some of the best I've had. Everything was fresh, flavorful, & beautifully prepared.

A special shoutout to our waiter, Samuel, who was so friendly, attentive, & made the experience even better. Great food, great service, & definitely a place I'd come back to!

Stanley

2.0

My recent dining experience at Lucille's Oyster Dive was, for the most part, a very enjoyable evening. The restaurant offers a lively atmosphere, excellent food, & attentive service that makes it a popular destination for special occasions & group gatherings.

The food was outstanding from start to finish. The steaks were cooked perfectly to order, flavorful, & expertly prepared. Every dish that arrived at our table was well presented & demonstrated the kitchen's attention to quality & detail. The drink & wine selection complemented the meal nicely, contributing to what should have been a flawless dining experience.

Equally impressive was the service. Our server was professional, friendly, knowledgeable, & attentive without being intrusive. Throughout the evening, the staff ensured that our large party was well looked after, & they handled a substantial food & beverage order smoothly & efficiently. In an industry where service can often make or break a dining experience, the team at Lucille's deserves recognition for their efforts.

Unfortunately, what should have ended as a five-star experience was overshadowed by an unnecessary issue regarding gift card redemption. Our food & beverage bill was close to $1,000, & we intended to use six $100 gift cards toward the total. To our surprise, the manager informed us that the restaurant's policy permits the use of a maximum of four gift cards per visit.

While I understand that businesses establish policies for operational reasons, this particular situation called for flexibility & common sense. We were not attempting to use gift cards to cover the entire bill; rather, we wanted to apply $600 in valid gift cards against a bill approaching $1,000. The restaurant was still receiving a substantial additional payment beyond the gift cards.

What was most disappointing was not the policy itself, but the manager's unwillingness to exercise discretion. Effective management involves more than simply reciting company rules. A manager should have the authority & judgment to evaluate circumstances & make reasonable accommodations for patrons, particularly when dealing with a large bill, loyal customers, & valid gift cards that have already been purchased & paid for.

Hospitality is ultimately about creating positive experiences & building customer loyalty. In this case, a simple exception would have left our entire group talking about an exceptional evening. Instead, the interaction left us feeling frustrated & diminished an otherwise excellent dining experience.

Despite this disappointment, I want to emphasize that the food quality & service staff were excellent. Lucille's Oyster Dive clearly excels in many areas & remains a restaurant I would recommend for its cuisine, atmosphere, & service. However, I hope management reconsiders how rigidly such policies are enforced & empowers managers to make customer-focused decisions when circumstances warrant it. A little flexibility can go a long way toward turning satisfied customers into truly loyal ones.

Fernanda

5.0

I love Lucille's food in general, but this location is hands down the #1 by far. The service is excellent & really sets it apart. Donovan is super attentive, friendly, & professional. The food was great, the atmosphere was great, & Alek, the manager, was also fantastic & clearly leads a strong team. You can tell the staff genuinely care. Highly recommend!

Michael

5.0

It is always great whenever we go! Last night was really outstanding because they were testing some of the new items on their upcoming menu. We were brought extra dishes, (mining crab cakes, breaded & fried veal, baked potatoes...) on top of what we ordered. All completely on the house.
Everything was delicious. Service was attentive & music & atmosphere were rocking.

Lucy

5.0

Great experience. Food looked, smelled, & tasted delicious. Nice atmosphere with attentive service. Drinks were also very tasty. Highly recommend you give them a try.

Monmon

5.0

It was the first time for my husband & I, at this restaurant on Monkland ave, & definitely not the last time! A nice warm setting, a very clean restaurant that has a good ventilation.
The food is very good, many working staff members, everyone is polite, smiling & working hard, a real teamwork.
The restaurant was packed, & it was only Tuesday. We sat indoors & many people sat on the outside terrace. We ordered shrimp cocktail & a Greek salad as entrées. 6 huge tender, juicy shrimps, so yummy, & the Greek salad with a big piece of Feta cheese was out of this world, so yummy, the best I have eaten in years.
Then my husband had the grilled lobster with French fries & house salad, & I ordered the 2 lobsters rolls with French fries. The lobster was very good, perfectly grilled, tender juicy, & very well seasoned with garlic, butter, so yummy. My 2 lobster rolls were excellent, & the bread was lightly toasted,, the best rolls ever. We drank beer with the food.
As dessert, we ordered the divine crème brûlée, so creamy, so tasty, a big portion, & also ordered the cheese cake, which was a bit on the dry side.
The service was courteous, fast & our waitress Olivia was very pleasant, hard worker, very attentive & quite helpful about the menu, answering all our questions.
This restaurant has a friendly & welcoming feeling which made our dining experience a very happy one. We will definitely be back to try everything they have on the menu.

Kenny

5.0

From the warm welcome by the hostess at the door to the attentive service from staff like Judy, Lucille's delivers excellence. The steak for two is perfectly cooked, the lucky lime oysters are fresh, & the lobster rolls are rich & buttery. Even the Caesar salad impresses with its bold flavors.

The cozy yet stylish ambiance makes it perfect for any occasion. Manager Jesse ensures everything runs smoothly, adding a personal touch. With gluten-free options & a well-curated menu, Lucille's is a top choice for seafood & steak lovers.

Edina

5.0

Un grand merci à Judy pour son service exceptionnel ! Attentive, chaleureuse & professionnelle, elle a rendu notre soirée inoubliable. Les huîtres à 1 $ étaient un délice, & nos plats savoureux. Si nous vivions dans les environs, ce restaurant deviendrait sans hésiter notre adresse favorite, surtout pour profiter des matchs du CH avec l'offre imbattable de bières 2 pour 1. Judy a fait toute la différence, & nous recommandons cet endroit avec enthousiasme !

Cindi

5.0

The new Lucille's location avenue Canadienne across from the Bell Center is worth the visit. From the minute you walk in you're greeted by a laid but cozy yet upscale restaurant at the same time. The food is delicious from apps to mains the flavour is always perfection. Speaking of the staff-service here is impeccable. The waitstaff is attentive without being intrusive, offering great recommendations & ensuring the dining experience is flawless from start to finish. & finally to top it all off, their cocktails never disappoint with an extensive bar you'll find the perfect drink to complement your meal. Yum can't wait to go back!