Overall, La Cour des Palmiers is remembered for a beautiful setting, refined ambiance, and strong tea and pastry offerings, with the live piano adding a magical touch. Experiences vary on service, with some reviews noting very slow and occasionally underwhelming service, long waits for orders, drinks, and food, and occasional upcharges for cream or tea refills. Many guests describe the space as elegant and special, making it a memorable venue for occasions, while others feel portions or flavors do not always justify the price. Some visits are described as highly attentive and friendly, and the drinks and certain dishes receive praise, whereas other visits are marked by slower, inconsistent service and questions about value. Overall, most would consider returning for the atmosphere and quality, but expectations for a premium experience may require adjustments in service tempo and portion generosity.
Guillaume gave me the best service! Kind & attentive, recommended the poutine & it could've not hit harder… (i was craving poutine & it did not disappoint!)
I would reconsider before coming here for high tea. This was quite a disappointment, especially considering the amazing reviews online & the weight that the name carries. The food was good, not great. Same for the tea. It all would have been passable & I don't think I would have bothered writing a review, if it wasn't for the horrible service we got. We were more often than not waiting. Waiting for our order to be taken. Then waiting for tea. Then waiting for water. Then waiting for the bill.
Our experience was excruciatingly slow due to the poor service we received from the waiter. If it was a busy day, I would have easily forgiven him. But on a slow Monday morning, you can do better.
This is not the level of service I expected from the Ritz, certainly not at this price point.
Dec 2, 2025
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Le lieu est chic & très beau. La cuisine a très bon goût. Je dirais juste que cet espace est petit. Il faudrait peut-être un espace restaurant dédié. Actuellement cela est très correct pour ce style d'ambiance.
J'ai beaucoup aimé ma visite dans ce lieu
The Afternoon Tea at the Ritz-Carlton Palm court is great. A few seating starting at 11:30.
People staying at the hotel & outside goes there for a good tea & have good time between friends or a romantic date.
Good selection of teas & may champagne could be added.
The place is beautiful, modern & quite.
From the Manager to the servers, all the staff is attentive & professional & they do a great job to let you feel well & welcome.
Went for my 41st birthday with my husband & son. The food was exquisite & the service was perfect. They were very attentive to my many food allergies to even separating whatever I was eating from my husband & son's food. We were treated like royalty. Will definitely be returning sooner than later.
Went there to celebrate my daughter's 16th birthday & experience our first tea service together. We had a green tea & black tea(do not remember the names but it was a matcha & heavenly…) & these were both good. I was disappointed because I had to request milk & when they brought it out it was cold. Who wants to cool down their tea… please warm it up on the future. Out of the 3 tiers, the scones were our favourite with the jams. The dessert was the worst, only appreciated 1 out of the tray & the sandwiches were ok. The atmosphere & decor were great. It's definitely something to experience tea time.
High Tea Visit- Gorgeous venue, but hardly worth the extremely steep pricing! Expected more & better than the very pretty-looking artistic but miniscule, microscopic offerings. More suited to insect-sized portions than what to feed even to a bird.
Would also have been expected the server to offer, even once throughout, either warming or changing of water for the one tea, one teabag! Or to ask if all was okay or if we wanted anything else!
A bad deal & hardly worth the cost or bother, apart from the elegant surroundings.
We were highly disappointed & left needing the quick fix of bacon cheeseburgers to feel that we had eaten anything.
The service was great - everyone was professional & warm. I ordered the bartender's recommendation, the Lilac Blossom, & it was super fruity & refreshing!
The French onion soup was rich & packed with caramelized onions, with a nice balance of sweet & tangy flavors. The complimentary savory puffs were also a tasty touch.
The ambiance was decent, though nothing particularly exciting or memorable.
Jun 21, 2025
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Je suis allée prendre le thé avec des amies pour l'anniversaire d'une amie. Nous avons eu un excellent service. Les serveurs étaient gentils, souriants, à l'écoute & patients. Super belle ambiance! La nourriture est bien & les pâtisseries aussi mais sans plus. Belle ambiance, il y avait même une pianiste sur place😍
Best high tea experience! Delicious food, beautiful ambiance, & amazing service. I have been here several times & will definitely return. Highly recommend!
Même si les scones & la crème Devonshire ne sont pas des plus authentiques, les bouchées servies étaient délicieuses. Excellent service & ambiance des plus relaxantes. Nous recommandons!
May 22, 2025
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We had a wonderful tea on Victoria Day. The service was great & they were able to accomodate my food sensitivities. Everything was very delicious. Thank you so much!
So this isn't your typical high tea experience. Very different from other Ritz locations & not that traditional. The scones were dry, the pastry just ok, there salty treats were ok too. The setting is cute but it's not intimate enough. I'm a big fan of high tea & I'm not sure this is the IT plave. The service on the other hand was impeccable & the tea choices were great.
The Palm Court Lounge at The Ritz-Carlton Montreal, in partnership with Moët & Chandon, is pure elegance. The cocktails are as stunning as they are delicious-crafted with precision & beautifully presented. The staff is incredibly friendly, attentive, & knowledgeable, making every visit a seamless & luxurious experience. A must-visit for those who appreciate fine drinks & impeccable service!
Dropped by palm court for some drinks after desserts at maison boulud on a Saturday evening. The drinks & the service here were awesome. Their martinis were great. Think I'm into martinis now. Was definitely on the tipsy side by the time we were leaving. The bar will most likely have whatever cocktail you're thinking of. Pretty vibe. Good spot for a date or a good talk while sipping on cocktails.
