Overall, reviews of Gong Cha describe a place with a strong bubble tea lineup and many customization options for ice, sugar, and flavors, with fast and friendly service that many customers appreciate and a loyalty program that sometimes yields freebies. Some say the drinks are well made, featuring real tea and fruit flavors, and a few call it the best bubble tea in town, while others note inconsistency in taste and preparation, with some orders made incorrectly or served with the wrong size or too much sugar, and in some cases the drinks depend on the staff member. In store seating is criticized by some, and there are comments about pricing being reasonable but service variability. Food items like croffles and waffles receive mixed feedback, ranging from delicious when fixed after initial issues to undercooked or uneven in presentation at first. Language barriers and communication challenges appear in a few reviews, yet the overall impression highlights a solid core product and ongoing opportunities for improvement.
Great tasting bubble tea & waffles especially the crème brûlée ones. Although I was missing the fork & knife to be able to eat them properly. The shop serves them with a wooden stick which is not the most convenient tool to eat waffles with sauce, I find.
Mar 5, 2026
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Thank you Kenny whoever you are for the excellent service. We ordered on Uber & asked for additional requests & he so kindly delivered. My friend & I really needed this today, thank you for making our day shoutout Kenny f
J'en n'est goûter des sortes de bubble tes dans différents endroit mais celui là jai été choquer & émerveiller part le goût le cout & le fonctionnement setais vraiment géniale le meilleur bubble tes de ma life
They use the same cup for the large as the regular , & tells us that for the regular they only fill the cup partially when there's clearly a bigger cup in display. While the iced cups follow the standard practice. It's a little funny why they would sabotage the reputation just to be cheap
Re- response from owner:
1. When I ordered for the large cup, the lady never told me it would be the smaller cup but filled a bit more. (fyi it wasn't exactly filled to the brim neither)
2. I've worked in the bubble tea industry before, the fact that you guys only fill a portion of the cup if the customer ordered the regular size is deceptive & cheap by nature. When we order for a regular bubble tea we should expect a 500ml drink in Montreal, when its a large it should be 700ml.
3. If you're having issues with the inventory, then remove the displayed large cup. I also see there were plenty of stacked yellow extra large cups at the order counter, so a normal person would expect you at least have large cups that are smaller compared to those yellow ones. You clearly didn't intend to communicate this with your customers else you would remove those from display.
4.'We are not sorry we were not up to your standards' I believe that's just a typo or it'd be a little ridiculous.
Meilleure place pour aller prendre un Bubble Tea, fait avec du vrai thé & saveur de vrais fruits! Tu peux personnaliser à ton goût niveau glace, niveau sucre & plein de possibilités! Très bon service, j'y vais tellement souvent que Cédric connaît ma commande avant meme que j'ai le temps de le dire ! Il y a aussi un programme de fidélité client, j'ai souvent des breuvages gratuits! J'adore Gong sha dix30 🥰😍🥤
Dec 27, 2025
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Prices are reasonable, but service is really inconsistent. In store seating SUCKS too.
The tea taste isn't bad but there's just so much sugar, even with minimum sugar its all I can taste.
Edit: also giving discounts when clients are mad is a bad idea, cause people will leave bad reviews to get discounts, its a loose loose scenario.
But there's lots of potential!!
The staff was friendly, but the drink was meh. The waffle with mango ice cream: presentation was great, taste was alright. Took a while to wait for the waffles too. The keychains were cute so I purchased one! The drinks.... Although ordered 30% sugar, it tasted like 70% sugar, & flavors were super artificial with an aftertaste. Furthermore, our drinks were made wrong, as you can see the sticker says'Large' on both of the QQ peach green tea & were in fact made medium-sized (compared to the brown sugar oolong milk tea in the middle which was made to size large). We returned to the shop the next day as we were in a hurry the day of purchase. We weren't able to get a refund but we did get the same two drinks, this time with 0% sugar which was slightly better. All in all, I don't prefer their drinks & would probably go somewhere else for bubble tea next time.
Jul 3, 2025
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Order 6 croffles thru delivery. What can i say more. Just look at the pictures. 5 out of the 6 Croffle's batter is still raw. The shape is not even a croffle shape. Not acceptable. Owner please comment & what went wrong?
UPDATED
So as promised by Gong Cha owner, I went back for the croffles. Before going back, I had a great communication with the owner & their emails reply were quick. Arriving on site, the employee was aware of the order & didn't took long to get the croffles ready. (See new uploaded picture) Croffles were delicious & the service was great! Also ordered 2 drinks & they were perfectly done. 2nd chance granted with 5 stars! Hopefully next time it will be as fresh as this time.
Correct sans plus
Malheureusement nous n avons pas été impressionné par les bubbles tea commandés.
L employée, bien gentille, a eu beaucoup de difficulté à nous comprendre tant en français qu'en anglais.
Dans l'une des commandes la gelée ajoutée a été oublié. Dans le thé vert mangue & ananas je ne suis pas convaincue que c'était la bonne recette & c'était peu goûteux.
Bref expérience peu convaincante à cet endroit malheureusement.
Ordered a hot taro milk tea yesterday, but it had a strong aftertaste akin to raw corn. Not sure if it's because of the base tea, but I sadly had to throw the drink away because it just tasted weird & not like any taro milk tea I've had before.
Unfortunately, they also got my friend's order wrong (probably misheard), but she let it slide to avoid causing trouble.
