Gong Cha is a globally recognized purveyor of premium bubble tea, offering an extensive menu that caters to diverse preferences. Their signature drinks are crafted with high-quality tea leaves and fresh ingredients, featuring customizable options for sweetness and ice levels. Explore iconic choices like the Pearl Milk Tea, Taro Milk Tea, and various fruit-infused slushies and smoothies. Each beverage is prepared to order, ensuring a consistently refreshing and delightful experience for every customer seeking authentic Asian tea culture. Gong Cha's commitment to quality and innovation makes it a go-to destination for bubble tea enthusiasts worldwide.
Gong Cha offers a wide variety of customizable bubble teas and snacks, with many visitors praising the refreshing quality and selection of their drinks. While some patrons find the tea flavors and sweetness levels satisfying, others have reported issues with ingredient accuracy, artificial tastes, and inconsistencies in order preparation. Experience with the shop environment and service quality varies significantly, as some report friendly and efficient staff while others cite long wait times, inadequate seating, and temperature issues within the space. Food quality also receives mixed feedback, ranging from delicious waffles to concerns about preparation and tools provided, though the establishment remains responsive to customer concerns and offers a popular loyalty program.
I enjoyed the lychee frappé but replace the AC in the place because the clerk, she is super nice but looked like she was suffering. Be kind & get a better AC because the place felt like Miami beach minus the beach.
Drinks are good but every time I order with my wife, they get our sugar & ice level mixed up, even though the receipt & the labels on the drinks clearly state the level of sugar & ice.
They use the same cup for the large as the regular , & tells us that for the regular they only fill the cup partially when there's clearly a bigger cup in display. While the iced cups follow the standard practice. It's a little funny why they would sabotage the reputation just to be cheap
Re- response from owner:
1. When I ordered for the large cup, the lady never told me it would be the smaller cup but filled a bit more. (fyi it wasn't exactly filled to the brim neither)
2. I've worked in the bubble tea industry before, the fact that you guys only fill a portion of the cup if the customer ordered the regular size is deceptive & cheap by nature. When we order for a regular bubble tea we should expect a 500ml drink in Montreal, when its a large it should be 700ml.
3. If you're having issues with the inventory, then remove the displayed large cup. I also see there were plenty of stacked yellow extra large cups at the order counter, so a normal person would expect you at least have large cups that are smaller compared to those yellow ones. You clearly didn't intend to communicate this with your customers else you would remove those from display.
4.'We are not sorry we were not up to your standards' I believe that's just a typo or it'd be a little ridiculous.
The staff was friendly, but the drink was meh. The waffle with mango ice cream: presentation was great, taste was alright. Took a while to wait for the waffles too. The keychains were cute so I purchased one! The drinks.... Although ordered 30% sugar, it tasted like 70% sugar, & flavors were super artificial with an aftertaste. Furthermore, our drinks were made wrong, as you can see the sticker says'Large' on both of the QQ peach green tea & were in fact made medium-sized (compared to the brown sugar oolong milk tea in the middle which was made to size large). We returned to the shop the next day as we were in a hurry the day of purchase. We weren't able to get a refund but we did get the same two drinks, this time with 0% sugar which was slightly better. All in all, I don't prefer their drinks & would probably go somewhere else for bubble tea next time.
Order 6 croffles thru delivery. What can i say more. Just look at the pictures. 5 out of the 6 Croffle's batter is still raw. The shape is not even a croffle shape. Not acceptable. Owner please comment & what went wrong?
UPDATED
So as promised by Gong Cha owner, I went back for the croffles. Before going back, I had a great communication with the owner & their emails reply were quick. Arriving on site, the employee was aware of the order & didn't took long to get the croffles ready. (See new uploaded picture) Croffles were delicious & the service was great! Also ordered 2 drinks & they were perfectly done. 2nd chance granted with 5 stars! Hopefully next time it will be as fresh as this time.
Ordered a hot taro milk tea yesterday, but it had a strong aftertaste akin to raw corn. Not sure if it's because of the base tea, but I sadly had to throw the drink away because it just tasted weird & not like any taro milk tea I've had before.
Unfortunately, they also got my friend's order wrong (probably misheard), but she let it slide to avoid causing trouble.
've visited Gong Cha Brossard several times, & overall I've been impressed with the quality of their drinks & their excellent customer service. While I initially had a mixed experience, the team at Gong Cha takes customer feedback seriously & has shown a commitment to maintaining high standards. Their drinks, especially the Lychee Oolong & Matcha Milk Tea, are delicious when made with care. It's clear that they prioritize customer satisfaction, & that makes all the difference. I'll definitely be returning & recommend them to anyone looking for great bubble tea!
