Gong Cha is a globally recognized purveyor of premium bubble tea, offering an extensive menu that caters to diverse preferences. Their signature drinks are crafted with high-quality tea leaves and fresh ingredients, featuring customizable options for sweetness and ice levels. Explore iconic choices like the Pearl Milk Tea, Taro Milk Tea, and various fruit-infused slushies and smoothies. Each beverage is prepared to order, ensuring a consistently refreshing and delightful experience for every customer seeking authentic Asian tea culture. Gong Cha's commitment to quality and innovation makes it a go-to destination for bubble tea enthusiasts worldwide.
Gong Cha receives mixed feedback regarding its bubble tea and waffles, with many patrons praising the taste, variety, and customization options while others express concerns over inconsistent drink preparation, such as incorrect sugar levels or sizing. While some customers highlight the quick service and positive staff interactions, others note issues with product consistency, occasional long wait times, and inadequate utensils for certain menu items. Despite some criticism regarding artificial flavors and food quality, the establishment is frequently recognized for its reasonable pricing and loyalty program, leading to a polarizing experience where some guests highly recommend it as a favorite spot while others suggest improvements are needed for quality control.
Great tasting bubble tea & waffles especially the crème brûlée ones. Although I was missing the fork & knife to be able to eat them properly. The shop serves them with a wooden stick which is not the most convenient tool to eat waffles with sauce, I find.
They use the same cup for the large as the regular , & tells us that for the regular they only fill the cup partially when there's clearly a bigger cup in display. While the iced cups follow the standard practice. It's a little funny why they would sabotage the reputation just to be cheap
Re- response from owner:
1. When I ordered for the large cup, the lady never told me it would be the smaller cup but filled a bit more. (fyi it wasn't exactly filled to the brim neither)
2. I've worked in the bubble tea industry before, the fact that you guys only fill a portion of the cup if the customer ordered the regular size is deceptive & cheap by nature. When we order for a regular bubble tea we should expect a 500ml drink in Montreal, when its a large it should be 700ml.
3. If you're having issues with the inventory, then remove the displayed large cup. I also see there were plenty of stacked yellow extra large cups at the order counter, so a normal person would expect you at least have large cups that are smaller compared to those yellow ones. You clearly didn't intend to communicate this with your customers else you would remove those from display.
4.'We are not sorry we were not up to your standards' I believe that's just a typo or it'd be a little ridiculous.
Meilleure place pour aller prendre un Bubble Tea, fait avec du vrai thé & saveur de vrais fruits! Tu peux personnaliser à ton goût niveau glace, niveau sucre & plein de possibilités! Très bon service, j'y vais tellement souvent que Cédric connaît ma commande avant meme que j'ai le temps de le dire ! Il y a aussi un programme de fidélité client, j'ai souvent des breuvages gratuits! J'adore Gong sha dix30 🥰😍🥤
Dec 27, 2025
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The staff was friendly, but the drink was meh. The waffle with mango ice cream: presentation was great, taste was alright. Took a while to wait for the waffles too. The keychains were cute so I purchased one! The drinks.... Although ordered 30% sugar, it tasted like 70% sugar, & flavors were super artificial with an aftertaste. Furthermore, our drinks were made wrong, as you can see the sticker says'Large' on both of the QQ peach green tea & were in fact made medium-sized (compared to the brown sugar oolong milk tea in the middle which was made to size large). We returned to the shop the next day as we were in a hurry the day of purchase. We weren't able to get a refund but we did get the same two drinks, this time with 0% sugar which was slightly better. All in all, I don't prefer their drinks & would probably go somewhere else for bubble tea next time.
Ordered a hot taro milk tea yesterday, but it had a strong aftertaste akin to raw corn. Not sure if it's because of the base tea, but I sadly had to throw the drink away because it just tasted weird & not like any taro milk tea I've had before.
Unfortunately, they also got my friend's order wrong (probably misheard), but she let it slide to avoid causing trouble.
My new favourite bbt in Brossard. The place is small with a counter sitting space, but their bubble tea is delicious & not as expensive as other good places like presotea
've visited Gong Cha Brossard several times, & overall I've been impressed with the quality of their drinks & their excellent customer service. While I initially had a mixed experience, the team at Gong Cha takes customer feedback seriously & has shown a commitment to maintaining high standards. Their drinks, especially the Lychee Oolong & Matcha Milk Tea, are delicious when made with care. It's clear that they prioritize customer satisfaction, & that makes all the difference. I'll definitely be returning & recommend them to anyone looking for great bubble tea!
