Overall this set of reviews portrays Café Romy as a place with some appealing drinks and a few tasty items, and a convenient mall entrance location for a quick coffee on the go. The cappuccino and other coffees are praised by some, as are items like crab salad, a date cake, and a salami sandwich, while others call the coffee overrated or average. Service quality is a major point of inconsistency, with reports of friendly or good service in some visits and unfriendly, inattentive, or overpriced service in others. Several comments mention the setting as pleasant or cute, but not ideal for lingering, and note that some visits felt rushed or that the staff did not greet customers. Taken together, Café Romy seems to work well for a fast takeaway and certain menu items, but overall the experience is mixed and service and pricing remain points of contention.
Coffee was really good. Service ok. Pastry was so dry it had to be from 2 days ago. I was told, rather rudely, that I needed to leave to make room for paying customers, probably because I had my coffee in my own tumbler & had already brought my tray back? I showed my reciept & to their credit, they apologized, but I will still not return.
Mar 7, 2026
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As you have likely read, their service & prices are less than stellar, but having eaten many fake crab salads, I got to say they got one of the best... Used to go here just for that with someone really special when I used to live in Laval. Everything else, including price, customer service & their chicken with mustard, would not recommend.
Le gèrent au responsable est très désagréable avec le public, il empêche les plus jeunes de l'utiliser les tables pour partager avec leurs familles. Je suis très déçu de avoir dépensé 1 cent dans cette place .
Fortement déconseille honnêtement très déplorable site pour prendre un café ,je me suis fait mettre dehors avec mes 2 petits enfants par le propriétaire à cause que je me suis assis 2 secondes pour prendre une commande,aussi le service aux clients est nul, les tables restent sales, l'ambiance très stressante. Je vous laisse une photo pour vous ma mauvaise expérience.
Feb 14, 2026
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First & last time here. For this bowl of salad & 4 pieces of chicken breast, it cost me 22$. Tomatoes were dry & tasteless & chicken wasn't anything out of the ordinary. Definitely not worth the money.
Worst cafe ever! The people working there are always mad or something with such a bad attitude & mood ! As if you're asking them free coffee 🤣 dude we are paying our coffee least you can do is smile at your customers ! Last time i was waiting in line & they literally went the other side of their counter to serve another person before me although it was my turn .. honestly & their stuff are expired & not good at all, so please at least fix your ugly attitude
Went here to get an espresso before shopping. The guy at the counter didn't even acknowledge my presence despite the fact I was the only there! No mad line up or rush. Just me. Looked almost like I was bothering him. No hello, thank you or anything. The coffee was terrible. I think there is a minimum courtesy required in the food & beverage industry. When a customer shows up & you can't even manage an'hello', it's pretty sad. Anyway, first & last time at this place.
Romy Cafe is right at the mall entrance, perfect for a quick coffee on the go. I had a cappuccino & it was really good! Not the best place to sit, but great for a fast takeaway while shopping.
The good location for the indoor terrace, next to the shopping mall gardens, grants this three stars due to the nice seating area. Others have left many scathing bad reviews but I would love to see this place flourish to its potential, so here are some suggestions: the menu really needs more options for tea drinkers. Would also be nice to offer cold brew for easy to make rich tasting less acidic coffee. As for the pastries, they are like the cheapest past date thing you can find in a grocery store, so I suggest asking any pastry lovers with functioning taste buds to help develop that part of the menu using a little taste testing. There are lots of great local suppliers & you could probably attract a grateful fresh new clientèle if you stocked anything from Susie Sans Gluten for instance.
Leurs petits plats sont bons, mais je n'irais pas pour leur café. C'est un restaurant plus qu'un café honnêtement, le café ils n'y mettent pas trop de coeur. Mais j'ai apprécié le couscous ! Si cet endroit devenait végane je l'aimerais.
