Aspire AMEX Salon/Lounge

Becca

4.0

The lounge itself is clean, stylish, & comfortable. The service was excellent - Christal went above & beyond in service & friendliness! The food was only okay. Good place to chill between flights.

Wassim

5.0

Amazing!! That's all I need to say

ALEX

5.0

I had an excellent experience at the Aspire amex lounge & Morgan truly made the visit stand out. From the moment I arrived, Morgan was welcoming, professional, & incredibly attentive. He went above & beyond to ensure I was comfortable & had everything I needed.

CJ

3.0

Positives: friendly staff, excellent coffees, wine was good. Nice view out the back window.

Negatives: no bathroom facilities (had to leave the lounge & use the airport bathroom). Food choices were limited.

Stephen

5.0

I was in a hurry & they were able to make a nice little to go box so I could take it with me. The hotdog I ordered was really good not like the cheap ones,it had lots of cheese toppings & arugula. They also had fruits, sparkling water & really good croissants.

Donald

2.0

We arrived early but receptionist didn't show up until five minutes after it was due to open. I wouldn't describe it as welcoming. There are no washrooms in this lounge, which is remarkable given the price. It is open & concourse level so not as quiet as other lounges. The wifi didn't work at first, although it seemed to come on an hour or so later. It had a relatively limited selection of food. The quality was a bit less than I'm used to in other lounges. Oddly, when I went outside to use the airport washroom one of the staff removed the chair I had been sitting in, although my belongings were still beside it & my daughter was still seated at the table. (He took it before she could say anything.). It wasn't awful but not good value for the price. At least it was clean. I doubt I'll use this lounge again, though.

PC

1.0

AVOID AVOID AVOID! Ridiculous, deceptive & moronic policies: first they REFUSE you entry because you show up 30 minutes before the'allowed 3 hours before your flight requirement'. Then when you do show up at 3 hour mark, they REFUSE you entry AGAIN because'oh we are busy & there's now a waitlist.''How long is the waitlist?'well we have people waiting 30 minutes right now...' From check in counter, I can clearly count at least 5 empty tables! Embarrassing that you use deceptive policies to refuse customers so you can save cost by operating well below capacity.

After 40 minutes of waiting on their waitlist, I spoke with the manager Amanda who said they MUST leave empty tables for their prestigious AMEX members so that they can be immediately seated. Further you are not allowed to wait inside the photoed empty area as their guests need space to walk by to go to the bathrooms which are non existent inside the lounge. LOUNGE WITH NO BATHROOM!

Ordering food is a frustrating process. As a table of 4 guests you are only allowed to order 5 items maximum including drinks. So 4 guests can enjoy 4 food items, only 1 can have a drink. Remaining 3 guests will have to wait for first order to arrive before you are allowed to place drink order.

Ashok

1.0

People are going out constantly & lounge seems not crowded. But you will be put on the waiting list & have to wait for text message to get in, & I'm still waiting my text message.

Jiu

3.0

had to wait around 45 min on a wait list when the lounge looked very empty.. food was decent only because i got the free lounge access through my credit card. i wouldn't recommend coming here unless its free for you. no washroom available in the lounge which is bizarre, had to leave the lounge in order to go to the washroom/wash my hands. staff are very friendly!

Thuva

1.0

Made me wait for 2 hours & never sent me a text. Still waiting for text message 🤦?♂?