Restaurant Bellissimo
484 Chemin Bord-du-Lac Lakeshore
Amenities, services & more
Reviews for Aspire AMEX Salon/Lounge
| Food | |
| Service |
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lounge(37) airport(8) options(8) busy(7) hamza(6) walked(5) cocktail(5) recommend(5) highly recommend(4) drink(4) quality(4) clean(4)
We are here now & almost at the end of our 3 hours
We were free to choose our own table based on other reviews I will say it's common sense to not get a 4 top if you are a 2 person.
We were immediately given water & walked through how to do the table service.
Food was all good. The menu is posted before you walk in so you know your choices. Food was quick. Drinks were quick. We did a 3-6 pm.
Manager went to every table to check in & make conversations with everyone about their trips. Staff were all nice.
View of the planes & the happenings were nice. Lots of places to charge comfy seats. & you only walk 30 feet to the washroom. I wouldn't skip by here I think it was a lovely experience.
Honestly, much better than Desjardins at least.
Quality food (either table service within 5m or to-go service, 5m) great selection of alcohol (including top names for an Xtra 5$), good service, quiet, no wait (at 14h00) & not too full of people
Excellent AMEX lounge, friendly & efficient staff make this place an oasis in an otherwise busy & chaotic airport. Kudos to AMEX for creating this space.. & to its staff for executing its mandate flawlessly.
Glad there's finally a domestic lounge at YUL for Amex platinum members but this has got to be one of the worst lounges I've been to. I didn't believe the 1 star reviews but now I do.
There's a line to go in & the menu is extremely limited. After ordering, expect to wait up to 20 min.
There was a family with a very loud crying baby & it ruined the experience more. I actually found it quieter to wait at the boarding gate.
This is a lounge that just looks pretty but doesn't offer much. Giving it 2 stars for having (limited) free cocktails, but otherwise this would have been a 1 star.
The lounge is very modern, clean, great coffee (local!!) options, & wine selection. Good service!
This is new business model of lounge at airport. I admire the service done by young employee , Hugo Bozatto, who has act pro-activelyg to make customers accustomed with their new Airport Lounge concept . Aspire need to consider , the followings:
- order application usage familiarity ( a la carte) : Not all passengers are good/ fast on application usage
- improve service time by increase kitchen stuff; some passengers have short time / limited time before take off.
- Calm seekers would love this type of lounge .
- menu need to be more diversified to cover all taste & diabetic disease customers
The customer number is far less than conventional lounge who run their service with open buffet .
New concept … new arena
Amee
I don't know who'Édouard & Léo' are, but they should ask to have their name be removed from that awful $8 hot dog.
We waited an hour on the waitlist only to come back to check our status & be told that we would only receive access 2hrs before boarding. They will only honour three hours before'departure', even though boarding is required nearly an hour before departure so you would not get anywhere close to the three hour access that they advertised. In addition, this is not a lounge. Just a subpar restaurant that offers'table service' but nothing more like a place to nap, rest, or shower. I would not recommend this'lounge' to anyone. It is useless if you are wanting to find a place to rest while connecting flights. I was extremely disappointed.
They didn't provide an estimate of wait time & made us wait TWO hours until we give up. I didn't carry my Amex Platinum card with me which will allow me to jump queue. But my priority pass show the Amex link. My understanding in Canada only platinum card & higher provide priority pass, but they don't care
They have a very bad food/drink ordering system that misses the orders & we keep waiting for a long time without knowing what is going on. I spent 1.5 h & only got one small dish. All my other orders were missed. Food is not good either.
I was mistreated when I got there after so many flight cancelations & over 24 hours of flight chaos & they didn't not let me in because it was not within the 3 hours before my flight even though the lounge was empty.
I'm an Amex platinum member.
I understand procedure but a bit of humanity would be appreciated. The lounge was empty.
The quality of the food is fantastic, as is the layout of the lounge. Its small but spacious at the same time. Fairly quiet too. No open buffet, you order your food from one of the designated tables.
Portions limitées donc si mauvais choix on ne peux plus manger, la seule option disponible. nul
Very disappointing experience. I was told there was a waiting list for Priority Pass/DragonPass access, then I lounge was visibly half empty the entire time. I waited over 3 hours & never received any call or update.
The so-called'waiting list' feels misleading & poorly managed. If capacity is available, access should be granted instead of making passengers wait indefinitely with no communication.
For a lounge carrying the Amex name, this level of organization & transparency is unacceptable.
Not enough vegetarian options. Mostly appetizers. Even the salad has Caesar dressing with anchovies in it. & then it's MAc n Cheese as a dinner meal. Which is a kids food item.
As soon as I walked through the doors, I felt acknowledged & welcomed. I really appreciated that everything was à la carte, & the cocktails were a definite plus, setting this lounge apart from others. Highly recommended!
Bartender was very friendly & accomodating to my cocktail requests. The digital menu you order your drinks off of is limited, but if you ask him in person he's welcome to any manner of customization you'd like
I ordered a custom Negroni (whisky instead of gin, dry vermouth instead of sweet vermouth), highly recommend
This was one of the few lounges I've actually really liked -- at first I was a bit put off by the odd way that you order food (scanning a QR code; one item delivered at a time), but everything I had tasted great & it was a nice place to relax for 3 hours while my flight was delayed.