Overall, Aspire AMEX Salon/Lounge comes across as stylish, clean, and well lit with a calm ambience and friendly service, though experiences vary widely. Many guests praise the modern design, easy table service, quick drinks, and a strong coffee and cocktail program, along with comfortable seating and good views of the airport. Food experiences are more mixed: some dishes are described as fresh, well prepared and flavorful, while others note small portions, limited vegetarian options, and an ordering system that requires one item at a time via QR code, with kitchen pauses and occasional long waits. A common thread is the a la carte concept without a buffet, which some appreciate for variety but others feel reduces value when meals arrive slowly. Access can be busy and entry may involve waiting or pre booking; several reviews mention occasional understaffing and occasional slow service during peak times. Restroom availability is inconsistent across locations, which factors into the overall impression for some travelers.

Reviews for Aspire AMEX Salon/Lounge

Food

Service

on Google3.1 (300+)

*as of 2026-04-01

3.4 156 ratings

5★

46%

4★

12%

3★

2★

1★

29%

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Review Summary

Page 1 of 1 - 6 Reviews

Dew

1.0

Horrible experience. The staff doesn't have any experience nor professionalism & the treatment towards me & my family was very poor. The line was very long even though there were many tables available inside. The food took almost an hour to arrive after ordering & it was cold & not very appetizing. There were also two dishes that never arrived even after waiting for more than an hour so we simply got up & left because we knew we weren't missing out much. After the time spent waiting for it & the staff indifference I wouldn't recommend, it wasn't worth it. There are plenty of other good waiting rooms in the area please don't go to this one. Manager Hamza wasnt very helpful & not professional at all.

Dec 24, 2025

on Google

Eric

5.0

Un gros merci à Hamza pour le professionnalisme & la courtoisie qui étaient donnés à ma famille.
À une prochaine fois chef!

Dec 21, 2025

Adam

Excellent food & service & very helpful staff. A special thanks to Hamza for his attention to detail & great courtesy! Would definitely recommend!

Dec 18, 2025

Like it, Hamza is so professional, he gived me a perfect service. I will come back
Thank you Hamza

Dec 17, 2025

Wassim

I really enjoyed the service from Hamza he was very kind & respectful, experiences like this make us want to come back to the Amex lounge

Dec 8, 2025

Melquicedec

Hamza & Mouvad sont très gentils. Ils nous ont donné un excellent service, en plus qu'une bon conseil pour les plats & les boissons a? commander. On est très contents d'être client de la banque CIBC & ses sallons VIP. Merci beaucoup !

Dec 7, 2025

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Review Summary