Les avis sur Urban Crave montrent une halte pratique et conviviale à l'aéroport, avec un service généralement chaleureux et des plats simples et rapides adaptés aux voyageurs. Certains évoquent une expérience agréable et des plats appréciés comme la poutine ou le sandwich de viande fumée de Montréal, servis rapidement dans une ambiance agréable et avec des prises de courant disponibles à table pour recharger les appareils. D'autres soulignent un rapport qualité-prix en ligne avec ce qui est attendu pour un restaurant d'aéroport, des portions parfois petites et des plats qui ne correspondent pas toujours au menu, ainsi que des remarques sur un café décevant et des coûts supplémentaires. Des expériences négatives mentionnent des pratiques qui semblent pousser à acheter des boissons alcoolisées ou un pourboire plus élevé, et des incidences de lenteur ou d'erreurs de commande, alors que le personnel est souvent décrit comme attentif et efficace lorsque le service est bien géré. Globalement, Urban Crave apparaît comme une option pratique pour reprendre des forces entre les vols, apprécié pour la rapidité et l amabilité du personnel, mais dont le rapport qualité-prix et la cohérence peuvent varier selon les visites.
I ordered a smoked meat sandwich to go. The waitress asked if I wanted to switch my side from chips to something else, so I upgraded to poutine. The sandwich itself was about $24.
When my order came out, it was served as dine-in instead of takeout, so they had to redo it. The final bill ended up being close to $40.
Unfortunately, the sandwich was very small & the portion size overall was disappointing for the price. The smoked meat also tasted like the kind of pre-packaged product you'd get frozen from a place like Costco rather than freshly prepared deli meat.
Overall, it felt extremely overpriced for what you get, with small portions & low food quality. I do not recommend this restaurant. Unfortunately, most likely if you're reading my review, you already went through security. They over charge because they know your options are very limited. If you can wait to get on your flight, the food on Air Canada flights is better & cheaper than here.
Was travelling home by myself without my fiancée, while very early in my pregnancy. Decided to get something to eat while I waited for my flight. Patricia came over & I told her what I'd like to order & she recommended something similar but a better deal. Was feeling very lonely, exhausted from my travels & she picked up on that very quickly. She came over a number of times to check on me & ensure I was okay & that I was enjoying my meal. As well as to ask if I needed anything. Her kindness & compassion made me feel so much better. & I was so grateful to see a friendly face. I've tried to call the restaurant a number of times to speak to a manager to express how wonderful she truly was. & how grateful I was to have had her as my server. I hope this message finds her. Thank you again from the bottom of my heart.
6 févr. 2026
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We had a terrible experience with flight delays luggage left behind by the Toronto airport etc. came in here for a much needed drink & some fries. Our server was quick to greet us friendly & suggested wine for me. The fries were good & the atmosphere was nice.
I was traveling though Canada from Belgium & had a terrible experience here. After continuous delayed flights I came here to charge my phone & likely eat. After asking one of the host if they had charger ports they confirmed they did so they showed me where & sat me down. I then asked to purchase a fountain drink which I was told okay to. Before I knew it I guess the manager a lady with glasses can't remember her complete description came to me & said I had to buy something to sit. So I was confused because I just purchased a fountain drink but she informed me it must be alcohol for whatever reason. After hours of traveling I did not want to drink any alcohol so she stated I must purchase something from the menu. Which I did fries that were soggy & salty & I did not eat. I find it a terrible customer experience to force traveling customers to drink or buy what you prefer them to buy instead of what they want to buy. It screams sales are low & it will make a bad name for the business. Very unpleasant experience & I didn't experience this anywhere else in the Montreal aiport but here
Was able to pop in for a quick breakfast before my flight, service was fast, food was hot & so good. Was in a hurry, sent my coffee with me in a to go cup. Will be back for sure.
I recently stopped by Urban Crave while at the airport, & while I didn't expect much given that it's airport food, I was pleasantly surprised. I ordered a beer & a quesadilla, & it was exactly what I was looking for - simple, tasty, & satisfying. The beer was cold & refreshing, but what really made the experience memorable was the amazing service. The two ladies working there were absolutely charming, engaging with every customer & creating a warm, friendly atmosphere. One of them, Kathy, went above & beyond when I asked for some help with my flight information. She actually ran over to my gate to check the flight number & confirm the time, making sure I was all set. It was such a thoughtful gesture, & I was genuinely in awe of her kindness. Thank you, Kathy, for turning an ordinary airport meal into such a delightful experience!
Not sure why so many low reviews. I stopped here while waiting for my flight near gate 6 domestic & sat at the bar. The waitress was very friendly, I never felt rushed & she topped off my water very promptly. After taking my order we were both surprised at how fast the poutine was ready. We both audibly wow'd haha. Probably like 3 minutes & I was eating. It wasn't cold & tasted fine. I mean sure, the portion was fairly small, expensive & the quality was just okay. But for an airport poutine it was pretty decent! $15 for a Stella Artois & $12 for a labatte bleue is robbery though, & the wooden chairs are not very comfortable. Hence the 4 star. Service was excellent though, thank you Chantal.
I ordered a simple bacon cheese burger & it did not disappoint. The meal was great. I was waiting for a flight & wanted a burger. It was cooked quickly & was very tasty. The servers had their hand full so it made the service a little slow but when waiting for flights it wasn't too bad. I definitely recommend this place if you were in the area & are looking for a bite to eat.
