Urban Crave delivers a bold approach to international comfort food by prioritizing high-quality ingredients and inventive flavor combinations. The menu centers on artisanal burgers featuring premium meat patties, toasted brioche buns, and house-made toppings that challenge standard culinary conventions. Beyond traditional grilling, the kitchen explores diverse global influences through a rotating selection of creative plates and globally inspired side dishes. The physical environment emphasizes a modern industrial aesthetic with clean lines and functional seating arrangements designed for efficient service. Every dish reflects a dedication to precision and culinary craftsmanship that elevates familiar favorites into more complex expressions of taste. This establishment operates with a singular focus on consistent execution and the continuous development of flavor-forward recipes for discerning patrons seeking a contemporary and reliable culinary destination.
Urban Crave offers a welcoming atmosphere for travelers, consistently serving a variety of delicious menu items such as poutine, poke bowls, and breakfast plates. Many guests appreciate the quick and efficient service that fits well within tight airport schedules, noting that the staff is often friendly, professional, and genuinely compassionate toward those in need of comfort during their journey. While pricing reflects standard airport expectations, the quality of the food and the hospitality provided create a positive experience for many visitors who frequently return to enjoy a satisfying meal before their flights.
I would give the service zero stars if that was possible, we were not greeted with a hello or anything & just told to sit wherever. The server yelled'behind' at us when bringing our drinks which we had to stop her leaving to ask for. When the food arrived our plates were practically thrown at us & then server then rushed off again. The food was bland for how expensive it was at $20+ for regular meals, my pint was terrible, biggest waste of $75 ever for only 2 mains & one beer, should've gone to the McDonald's
Well, it's been 20 years since I've been in the Montreal airport with time to eat, & this time I landed with a plan to get some proper Montreal food….
I just happened to walk past Urban Crave - & the signs brought me in (instead of having me leave the airport)
PROPER poutine, PROPER Montreal smoked meat - how could I go wrong?
(Spoiler alert - everything was AMAZING - so - skip this review & go there if you are in YUL & just want INCREDIBLE, authentic Montreal poutine & Montreal smoked meat!!)
Having grown up an hour away from Montreal, some of my best childhood memories are eating some of my favourite foods that would be considered Montreal specialties, & having been far away so long - it was SO GOOD to have my one shot at a proper feed be so spot on.
So - the smoked meat sandwich…..
I have to say, when it arrived, I was a little skeptical - it wasn't the ridiculous piled to the sky smoked meat I was expecting….. & lightly toasted rye bread? Come on right?
Well, first off - they absolutely NAILED IT. I definitely underestimated the amount of flavour that would be packed in this sandwich.
Just the right balance of bread & meat, & bits of the smoked meat were slapped on the grill, the edges were just crispy, really bringing out the flavour & the lightly toasted rye bread absolutely elevated the whole thing.
Really did not expect this to be as good as it was when it landed in front of me…..
The poutine - sultry, glossy gravy drizzled over pillowy local cheese curds that are nestled in with crispy artisanal fries - oh man.
With three main ingredients, it's the subtle things that make a poutine great!
The curds & fries were the perfect texture, with the right elements coming through (a little flavour from the crispy ends of the fries, a little hint of black pepper, the smoothness of the flavour of the curds offsetting the saltiness & richness of the gravy….)
It was so good, I ordered a second one (seriously!)
Everything was just the right temperature too - the poutine was piping hot - but not too hot that I couldn't dig into it right away or the curds got all soggy right away, perfect temp! & the sandwich was hot inside, but retained the crispness & chewiness in the rye - again, perfect.
& the service! The service was simply fantastic!
Chantal was a machine - despite being busy that day, she took such good care of me - making sure I got my food right away, making recommendations when I asked - & even chatting with me a little bit in between - it was absolutely awesome service (thanks Chantal!!)
All in all, a truly great experience here at Urban Crave, & I strongly recommend it (I'm sure the rest of the menu is good too…..I'll just never know, because if I find my way back here, it will be just poutines & smoked meat for me!
TERRIBLE food & service. French fries seemed old & were extremely greasy. The waitress was rude all along the way & basically forced us to pay extra tips (18%). As a newcomer in Canada, at the time I didn't know they were not mandatory. Even though I tried to refuse to pay the tip, she kept saying that I had to. Also, soft drinks prices are not included in the menu. DON'T GO THERE!
Wow food was really slow & really bad. Burger was dry, fries were bland, & beer was bad too cuz they were out of Budweiser. I was asked to pick a seat & I had to remind the waitress to bring me the beer after waiting for a long time. So everything bad. Worst airport food & dining experience. Also super expensive! This restaurant serves food worse than McDonald's at high end restaurant prices. I usually don't give bad reviews but the rushed & slightly rude attitude of the waitress in addition just made me want to give one star.
I was promptly seated & the waitress brought water to the table right away. I had the OG Breakfast Plate with coffee & it was delicious. I had a really pleasant experience, the food was good & reasonably priced. The service was great & I would certainly return again!
Quel service horrible. La commande n'était pas bonne. La serveuse ne s'est pas excusée. Elle m'a chargé un café filtre 4.50$ en plus de ne pas s'excuser car je suis sortie sans manger & ma fille a commandé un café filtre avec de la glace dedans elle l'a chargé 8 $ comme étant un cappuccino alors qu'ils n'ont pas de cappuccino sur le menu en me disant droit dans les yeux que ce n'est pas elle qui met les prix!! C'est la première fois de ma vie que je ne mets pas de tip. Cette place est un attrappe nigauds pour les voyageurs. Quel honte pour l'aéroport Eliott Trudeau.
My little boy was craving for chicken nuggets & fries
We stopped & asked a nice lady we ended ordering chicken strips fries apple fries & a drink
With an 18% tip the bill was around 38 or so food is great
The only reason I am writing this review is that I am hoping for a manager or an owner to contact me so I can try to fix some service & manners issues in this place.
