Urban Crave is viewed as a mixed airport dining option where service ranges from brisk and impersonal to friendly and attentive, with some guests feeling rushed or left to handle the bill themselves. The food is generally decent, with standout items like well presented dishes and comforting breakfast options, though some plates are described as overpriced for an airport setting and a few orders arrive inconsistently. Several reviews highlight efficient service during busy travel moments and convenient power charging at tables, while others report slow kitchen timing, missing items, or pressure to buy certain items. Overall, the reviews suggest a convenient, airport location with approachable flavors and variable experiences in service and value.
Would love to rate the food. But actually can't. Tried to go for breakfast & stood outside the restaurant for 20minutes & made contact with servers multiple times only to be totally ignored. Decided to circle back for lunch & try it out. waited 10 minutes then server comes over guess what they're not ready for food service……… waste of time to even try.
This is for the one by Gate A5…. Can't speak for the other one
Service was a bit abrupt for my liking. She seemed polite enough to the other clients, but I felt like she was trying to rush me out. She wasn't specifically rude or anything but I wouldn't say she made any effort. Didn't ask if I wanted a drink (like even coffee). If they have a drink menu, I wasn't offered it. It wasn't busy either. She didn't check up on me or ask how it was. She just left the bill on the table & told me to pay at the counter.
Avocado toast was decent, well presented. Better with extra side sausage, which wasn't bad even though it looked sad.
Mar 27, 2026
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If you want to eat very expensive, absolutely disgraceful food, even by airport standards, this is the place to go. It is so bad I cannot even describe it.
How can you completely overcook the patty in the burger & at the same time serve undercooked fries? Whatever they have as chicken wings on the menu are actually chicken nuggets, & the cost of everything is so prohibitive. 8 super-small, half-inch chicken nuggets are somehow $26.
Again, even by airport standards, it's bad. You're better off with Haribo gummies from the kiosk instead of this food.
I ordered a smoked meat sandwich to go. The waitress asked if I wanted to switch my side from chips to something else, so I upgraded to poutine. The sandwich itself was about $24.
When my order came out, it was served as dine-in instead of takeout, so they had to redo it. The final bill ended up being close to $40.
Unfortunately, the sandwich was very small & the portion size overall was disappointing for the price. The smoked meat also tasted like the kind of pre-packaged product you'd get frozen from a place like Costco rather than freshly prepared deli meat.
Overall, it felt extremely overpriced for what you get, with small portions & low food quality. I do not recommend this restaurant. Unfortunately, most likely if you're reading my review, you already went through security. They over charge because they know your options are very limited. If you can wait to get on your flight, the food on Air Canada flights is better & cheaper than here.
Awful service, terrible food. I hope management goes through the reviews. I waited 10 minutes before I had any interaction to be served & it was only when I went to the bar to ask if we could seat ourselves & she said no & went back to wait for a hostess to appear 5 min later the staff do not smile they are curt when speaking to customers the staff do not communicate or interact with each other. I observed one server working & 2 staff chatting like no one was in the restaurant. I can only assume that the staff are treating the customers the way they feel their being treated by management. I saw numerous customers leave because there was no one to greet or seat them. They got tired of waiting
Oui les déjeuners dans les aéroports , ça coûte cher ! Mais disons que j'ai été surpris par l'assiette carnivore , incluant de la viande fumée . Excellent service avec un beau sourire , remplissage de cafa sans avoir à le demander , je vais y retourner à mon prochain vol !
Mar 15, 2026
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Just went for breakfast during a layover, server was incredibly rude & didn't bring water or coffee until 10 minutes after meal arrived. Eggs came wildly undercooked & the whole experience was negative. Left hungry & when I didn't tip, the server made a comment as to why I wasn't tipping, very unprofessional.
Wish I'd read the reviews before ordering.
Had the falafel wrap. Super small portion, served with stale chips.
Waitress greeted me with a'what do you want?' In French. Asked her a question about the menu , she couldn't answer it but then proceeded to order it anyway. Then the machine prompted for tip suggestions for a takeout order … zero was the appropriate choice. Try smiling next time
Feb 19, 2026
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1 star doesn't even describe how HORRIBLE the service is at this place. 3 tables & the lady took 10min to come see us & take our order. She's super slow & passive agressive. No wonder this place has 2 stars.
Was travelling home by myself without my fiancée, while very early in my pregnancy. Decided to get something to eat while I waited for my flight. Patricia came over & I told her what I'd like to order & she recommended something similar but a better deal. Was feeling very lonely, exhausted from my travels & she picked up on that very quickly. She came over a number of times to check on me & ensure I was okay & that I was enjoying my meal. As well as to ask if I needed anything. Her kindness & compassion made me feel so much better. & I was so grateful to see a friendly face. I've tried to call the restaurant a number of times to speak to a manager to express how wonderful she truly was. & how grateful I was to have had her as my server. I hope this message finds her. Thank you again from the bottom of my heart.
We had breakfast at Urban Crave at Montréal-Trudeau Airport & unfortunately the service really stood out. In a negative way.
Our server, Olivia, was quite rude. No smile, very short & dismissive answers, & an overall attitude that made us feel uncomfortable, almost as if we were an inconvenience. That alone left a bad impression & overshadowed the entire experience.
The food was okay. Not terrible, but nothing special. The dining area also wasn't very clean, with tables not properly cleared, though that was secondary compared to the service.
I understand airport locations can be hectic, but basic courtesy toward customers should still be expected.
We had a terrible experience with flight delays luggage left behind by the Toronto airport etc. came in here for a much needed drink & some fries. Our server was quick to greet us friendly & suggested wine for me. The fries were good & the atmosphere was nice.
Jan 15, 2026
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I waited several minutes at the hostess stand simply to be seated at the bar, without any acknowledgment. When I eventually went to the bar myself, the staff member was on a laptop & ignored me when I politely said'excuse me.' After repeating myself calmly, I was told'one minute' with the most aggressive voice I have ever ever heard. even though seating me would have taken seconds.
As a frequent traveler, this level of indifference & lack of basic courtesy is unacceptable. I left immediately.
For comparison, I went to Pork & Pickle right after & received EXCELLENT , attentive service. The contrast was striking.
