Urban Crave is viewed as a mixed airport dining option where service ranges from brisk and impersonal to friendly and attentive, with some guests feeling rushed or left to handle the bill themselves. The food is generally decent, with standout items like well presented dishes and comforting breakfast options, though some plates are described as overpriced for an airport setting and a few orders arrive inconsistently. Several reviews highlight efficient service during busy travel moments and convenient power charging at tables, while others report slow kitchen timing, missing items, or pressure to buy certain items. Overall, the reviews suggest a convenient, airport location with approachable flavors and variable experiences in service and value.
58 $ for sour cheeseburger & a beer. When I told the waitress about it, she told me I shouldn't ve taken the second bite & bring the burger right away.
I guess its my fault that I am juat puked in the airport lol 😅
I got the falafel wrap with the Caesar salad & a glass of wine.
The food was delicious & I don't understand all the bad reviews.
Give it a chance, you won't regret it.
May 16, 2026
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The journey to the barstool I ended up on today, was long for me. I had been missing home & the comforts that brings. As many of on this journey frequently do.
Today at Urban Crave, I didn't just find a good meal, made to accommodate my gluten free lifestyle, but compassion, kindness, & genuinely good people. When your missing home they have a chair for you, a smile to share, & the fresh cup of coffee didn't hurt. To Chantalle, (I sincerely hope ive spelt your name correctly) & the team. Thank you for all that you do. I'll light a candle when I arrive as well.
Absolutely the worst service I've ever had. The host was nice but that was the apex of my experience. The server came to me ONCE for my drink order & that was the only time she came up to me. I wanted more than one beer & she never came up to me or checked in on me. Be prepared to advocate for your self because everyone in my section had to go up & ask for the bill. Worst service ever & you should definitely move on & not waste your time here. Also be prepared to SMASH the no tip button. Hope you read this & you avoid this crap hop of a restaurant
My daughter & I stopped by here for lunch before our flight. Seating was fast. The waitress was very friendly & professional. Was happy to bring me hot water so I was able to make my own herbal tea. I had the REINA WRAP which was very good actually, although I wish I had remembered to ask them to hold the jalapeno, but that was on me. My daughter had the HOT OFF THE PRESS PANINI with a side of onion rings. She said it was also very good. It was very busy & the waitress was run off her feet, but continued to smile!
The person ignored us while we waited outside the restaurant to be seated. While they took orders & told us to wait a few more minutes. The service was VERY poor.
False advertising!!! Bought a pint of Stella Artois ( 16 oz as advertised) & received a 11.33oz or 33cl, as written on the glass). When I ask the server where was the rest jokingly, they replied that the ownerhas been told repeatedly & refused to change it. IMO, 30% less beer on a 14.99$ pint ( supposably) is stealing ... especially if you know about it.
Bty, service was great & everything else is fine at this location other than...yhe owner is a crook ;)
May 2, 2026
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Would love to rate the food. But actually can't. Tried to go for breakfast & stood outside the restaurant for 20minutes & made contact with servers multiple times only to be totally ignored. Decided to circle back for lunch & try it out. waited 10 minutes then server comes over guess what they're not ready for food service……… waste of time to even try.
This is for the one by Gate A5…. Can't speak for the other one
Apr 10, 2026
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Service was a bit abrupt for my liking. She seemed polite enough to the other clients, but I felt like she was trying to rush me out. She wasn't specifically rude or anything but I wouldn't say she made any effort. Didn't ask if I wanted a drink (like even coffee). If they have a drink menu, I wasn't offered it. It wasn't busy either. She didn't check up on me or ask how it was. She just left the bill on the table & told me to pay at the counter.
Avocado toast was decent, well presented. Better with extra side sausage, which wasn't bad even though it looked sad.
If you want to eat very expensive, absolutely disgraceful food, even by airport standards, this is the place to go. It is so bad I cannot even describe it.
How can you completely overcook the patty in the burger & at the same time serve undercooked fries? Whatever they have as chicken wings on the menu are actually chicken nuggets, & the cost of everything is so prohibitive. 8 super-small, half-inch chicken nuggets are somehow $26.
Again, even by airport standards, it's bad. You're better off with Haribo gummies from the kiosk instead of this food.
I ordered a smoked meat sandwich to go. The waitress asked if I wanted to switch my side from chips to something else, so I upgraded to poutine. The sandwich itself was about $24.
When my order came out, it was served as dine-in instead of takeout, so they had to redo it. The final bill ended up being close to $40.
Unfortunately, the sandwich was very small & the portion size overall was disappointing for the price. The smoked meat also tasted like the kind of pre-packaged product you'd get frozen from a place like Costco rather than freshly prepared deli meat.
Overall, it felt extremely overpriced for what you get, with small portions & low food quality. I do not recommend this restaurant. Unfortunately, most likely if you're reading my review, you already went through security. They over charge because they know your options are very limited. If you can wait to get on your flight, the food on Air Canada flights is better & cheaper than here.
Mar 15, 2026
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Awful service, terrible food. I hope management goes through the reviews. I waited 10 minutes before I had any interaction to be served & it was only when I went to the bar to ask if we could seat ourselves & she said no & went back to wait for a hostess to appear 5 min later the staff do not smile they are curt when speaking to customers the staff do not communicate or interact with each other. I observed one server working & 2 staff chatting like no one was in the restaurant. I can only assume that the staff are treating the customers the way they feel their being treated by management. I saw numerous customers leave because there was no one to greet or seat them. They got tired of waiting
Oui les déjeuners dans les aéroports , ça coûte cher ! Mais disons que j'ai été surpris par l'assiette carnivore , incluant de la viande fumée . Excellent service avec un beau sourire , remplissage de cafa sans avoir à le demander , je vais y retourner à mon prochain vol !
Just went for breakfast during a layover, server was incredibly rude & didn't bring water or coffee until 10 minutes after meal arrived. Eggs came wildly undercooked & the whole experience was negative. Left hungry & when I didn't tip, the server made a comment as to why I wasn't tipping, very unprofessional.
