Sésame
305 Rue Ste-Catherine O
Amenities, services & more
Reviews for Starbucks
I have to say it… This is hands down the worst Starbucks in the city.
The staff does everything except take your order. They're singing, on their phones, chatting with each other, hanging out in the back of the store…
Meanwhile, the line keeps getting longer & there's only one person actually making drinks. Trust me, I asked for a filtered coffee & was told they didn't have any. A Starbucks with no coffee ready. Make it make sense!!
Going to this Starbucks means accepting that your order will take 20-30 minutes, minimum.
If you want to charge $8 for a coffee & ask for tips, at least do your job properly.
The afternoon crew is the worst - rude, lazy, & completely unprofessional.
Absolutely infuriating
They regularly mess up mobile orders. Also, you will have 7-8 people waiting for drinks, with only one person making them & the other four employees watching her & gossiping. Sadly the worst Starbucks I have seen in Montreal.
I ordered a venti strawberry açai on mobile with no ice & it was incredibly watery. I thought its not a big deal I didn't want to bother the barista, so I ordered another tall strawberry açai on mobile & paid extra to get it with no water, just base. I was gonna fix the drink myself.
I proceeded to watch the barista add water to the drink (& not shake it). I thought surely it was a mistake so when they handed it off I told them I asked for it with no water. The barista told me the policy is that without ice it won't be filled, & didn't explain why they added water when I specifically paid to have no water.
I didn't want to be that person, but I also work at Starbucks since 6 years, this is not a policy that exists. Anyway the barista didn't seem malicious, just misinformed. I wish they had honoured it though, as part of the job is'making the moment right'.
In this Starbucks it really depends who serve you. I ask for a medium latte & go at least 1.5 inch if not 2 inches of less coffee.
Sometimes it great but then you have more time like this where your cup is not full but you pay the same price.
& it taste burned.
Nous sommes client Starbucks à la place ville Marie depuis plus de 25 ans, nous commandons souvent le macchiato extra lait , & nous devons supplier pour ajouter plus de lait. Nous avons à maintes reprises précisé que s il fallait ajouter un extra $ nous étions d accord avec ça, . Ça devient agaçant de le demander de cette sorte .
Si ça ce sont les valeurs Starbucks!!! En sachant que le lait au lieu de le rajouter au client, il est versé dans l évier.
Bon ce n'est pas de leur faute. L'heure de pointe. Ça fait plus de 15 minutes que j'attends un simple chai latte.
