Rubis Rouge - Red Ruby Rouge

Douglas

1.0

Ive been going to Ruby Rouge for 20+ years but hadn't been in 3 years.
I went this past Saturday & was shocked & saddened .
1st the place is filthy! The tablecloths, seat covers, & carpet were beyond filthy with stains of all colors!!
Some seat covers were so filthy darkened by stains you go see it from several tables away!
If a restaurant doesnt care how filthy the areas are that their clients can see, what's happening in the areas you can't see.
2nd the taken from the carts was cold, & the selection was limited at 11:30 am dimsum, just 2 carts on the floor at a time.
Finally the service ....... the service has always been'special' so I know what to expect.
The waiter got into a loud fight with a elderly chinese couple about a tip, almost shoving the elderly man, & smashing the dishes loudly into the plastic bin.
When my guest asked the waiter if they had coffee the waiter laughed in her face , saying ,'coffee, what this isn't tim Hortons, walked away laughing.
When we asked for a spoonful more of mayonnaise for the fried shrimp dumplings, the waiter looked us up & down, & muttered something & walked away .

The rudest disrespectful behavior ive ever experienced.
Sadly Ruby Rouge is no longer what it use to be.

Jaye

1.0

This was, without a doubt, one of the most disappointing dim sum experiences I've had. I genuinely don't understand how this restaurant is still operating in its current condition.

The first thing that stood out was how unclean the restaurant felt. The chairs were covered in white cloth that looked like it hadn't been washed in years, the entire place looked worn down, & there was a strong unpleasant odour throughout the dining room.

The service was just as disappointing. The servers were rude & dismissive. Whenever we asked for something, we were told to ask another server, & often no one came back to help us.

The restaurant advertises itself as a venue for large events like birthdays & weddings, but based on the condition of the space, I honestly can't imagine celebrating an important occasion there. I remember this restaurant years ago, & it used to be much better. It now feels like the owners have stopped investing in maintaining the restaurant.

As for the food, it was mediocre at best. Nothing stood out, & it certainly wasn't worth the visit.

The most concerning part of our experience happened when it was time to pay. While processing the payment, the server changed the tip amount on the payment terminal while holding my father's card. When we questioned her immediately, she appeared embarrassed & couldn't provide a clear explanation. For that reason, I'd recommend paying close attention to your bill & the amount being processed before completing your payment.

Unfortunately, I won't be returning, & I can't recommend this restaurant based on my experience.

L

3.0

Edit: today on april 6 the woman at the cash left a bad impression on me. We paid with cash & she ran into the dinning room after my dad & demanded more tips. I thought that was so rude & so unnecessary. Like did you want an extra $2 I don't get it. First of all, we did tip enough & second of all, tips are optional. It's based on your service. So no thanks we won't be dinning in anymore. That woman scared us away with her mannerism.

First review:
I have real high standards for Chinese food & this is my fav place here!! I've ordered Uber eats from here many times & have dinned in for dinner once. It's been exceptional every time! Staff are also super friendly.

Charles

1.0

extremely poor service & poor attitude from waiters, at the cash when you pay & at the reception when you get a number to wait for your table for dim sum... whether this is busy lunch weekend or weekdays. they speak poorly english or french & staff attitude is poor to the point it's almost unacceptable & rude... towards paying customers. food is so so at best & price is not cheap either. so in summary, i do not recommend going here for takeout or to dine-in. & if you bring friends or family here, you will be completely embarrassed because the waiters ignore their customers & almost never check on you to see if you need anything, & yet, they expect a 15-20% tips. crazy sense of entitlement! completely do not recommend this place!

G

1.0

I was going to get roasted meats for takeout between 5:30 to 6 pm last night. The person who was cutting the roasted meats was very rude, I was still deciding what I wanted. She told me in Cantonese order now or leaves so I did. She was not the normal person who cut the roasted meats as she had a waitress uniform on & normally, the person has a chef uniform. It seems $20-$25 is nothing & customers loyalty is not important to them in today economy so I went to one of their competitors instead. She should be trained to provide better customer services. Lucky, I didn't get her as a waitress in any of my visits or she will get $0 tips with her bad attitude.

Ngocnga

1.0

Went their for dim sum yesterday, & even thought the place is not packed, the service was extremely slow.. we waited almost an hour & we had : a tray of xiu mai, a tray of dumpling, a bowl of porc chop ( with almost nothing in it but bones & fat), & a dish of very cold shrimp. That's it. 4 dishes in 1 hour. We flagged down different waitresses to ask for service & for the ladies who push the food cart too but no one cared. The worst thing ? All of that costed us 31$ & when we said we don't want to give tips because of bad service, the lady at the cashier , not only did not care about our feedbacks , but kinda blame us for not calling the cart ladies enough . If there was a 0 star that would be my most accurate rating.

Elipp67

4.0

Typical Chinese Dim Sum.
Not my first not my last visit.

Chinese friends helped us with our order. Ate at 1pm on a Monday. Limited but adequate choices on the trollies.

Overall satisfied with under $20 with tax & tip.

Patrick

2.0

It was impossible to have information in French or English for the menu. at the end when we went to pay, the cashier did not want to give me my money back & she told me that the rest of the money was for the tip . don't pay them in cash, pay them in credit card.

Carlos

3.0

Not impressed . They served us fried squid super hard from the day before I'm sure . I've had better. Order the meal for 2 . Expensive & not that good ... the dimsums are what you are going for ... maybe next time ... but we paid 76$ including tip for 2 people & I was still hungry .... mehhhh

DFo-2209

1 Commentaire

1.5

One of the worst dim sum services in Montreal. The cart ladies were rude, they did not provide us with adequate sauces for our different orders, they were ill equipped for serving food. The choices of dim sum were very limited. Their waitresses were unhelpful & unpleasant. They made us feel uncomfortable to ask them for anything at all. When came time to pay the bill. Needless to say 15% tip would have been exaggerated & too generous, so we took the liberty to hold back. Only to get a comment from our waitress about not tipping enough... are you freakin' serious?!

Overall extremely disappointed with the service & the lack of variety of dim sums. I would not recommend this restaurant to any one, at least not for their dim sum service.