Les avis sur Rôtisserie St-Hubert présentent une image globale contrastée: la plupart soulignent la qualité du poulet rôti, sa tendreté et la sauce appréciée, avec des portions généreuses et un service en salle parfois chaleureux et efficace. Toutefois, des reproches récurrents portent sur les livraisons et les commandes à emporter: retards, plats servis tièdes ou froids, et des soucis d'exactitude des commandes comme des frites manquantes ou une mayonnaise oubliée dans un sandwich. Des problèmes d'hygiène perçus et des gestes déplacés de manipulation font également surface dans certains témoignages, tandis que d'autres expériences en salle se révèlent très positives grâce à une ambiance conviviale et au personnel attentif. Certains clients apprécient la facilité de commande en ligne, les options variées du menu et les remboursements rapides en cas d'erreur, alors que d'autres déplorent des portions réduites ou des variations de qualité selon l'emplacement. Dans l'ensemble, Rôtisserie St-Hubert demeure une référence pour le poulet et les plats réconfortants, mais la constance entre les établissements et les modes de service peut influencer l'expérience globale.
Update: St-Hubert reached out to me & offered compensation. All is well that ends well. - We often order St-Hubert with the kids but this time was horrible. Ordered on a Thursday. Delivery on the app said 45 minutes. After 1h15 minutes I called customer service because it said our order was on the way for the last 30 minutes (we are 10 mins away from the restaurant). They apologized but said they were short on delivery people & that they would be at our place in the next 10 minutes. No offer to credit anything. We received our order 1h45 after we placed it. The delivery guy almost gave me the wrong order & in the end, food was super cold. Very disappointed they did not warn us of delays & then did not offer any compensation for extra long wait. I will think again next time I wish to order from there.
Honestly this was one of the worst restaurant experiences we've had in a while.
We made a reservation for 15 people, so they knew exactly how many guests were coming, but it felt like they were completely unprepared. It took about 30 minutes just to get drinks, & the service never really improved from there. The restaurant wasn't even busy (maybe 3/4 other tables), yet we were there for over 2.5 hours & constantly felt forgotten. At one point, we literally had to get up & go to the front ourselves just to try to pay & leave. The whole time, the atmosphere felt off, like we were bothering the staff just by being there.
Some people in our group actually had to leave early because the service was so slow, which says everything. Three hours for a lunch is just ridiculous. In all honesty, the prices are way too high for the level of food & service. it really feels like they're overpricing themselves for what they offer.
This was our last time giving this place a chance. St-Hubert is officially crossed off. Adiós, arrivederci, sayonara, au revoir, etc.
21 mars 2026
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Very disappointed in the quality of service & food. Dining in is a hit or a miss with the servers, (often ignoring us or forgetting what we've ordered . The tables are sticky & sometimes not clean , Take out is awful.. food is often cold & we've had missing items in our order . Maybe other St Hubert's are nice . The one on St Charles in Kirkland needs help !
I went there with my family for the $5 for kids special during the spring break & before that I called to ask about the modalities of bringing my family over. She told me that it's happening until 9pm so we arrived around 6:30pm only to find out that there is no space for me & my family of 6. First of all the lady at reception didn't know about any special, but also she claimed there was no space for us. So she told me that there is only space for reservations & since I didn't do any, there was no space for me. Seriously! Like it was too hard for her to tell me over the phone that I needed to make a reservation? Just imagine carrying a family of 6 including a toddler, after telling them they we are going to eat out, only to have to turn around because there is no space. We are going somewhere else & I don't think I will come back there. Very poor service I would say!
I ordered a pitcher of a mixed drink. The old lady put so much ice in the pitcher & glass that I probably would have gotten more in a single glass. What a rip off. Avoid this place
Love the food. However Mondays & Tuesdays are supposed to be 1/2 price on the wine. In 4 times I've been there on a Monday or Tuesday they only have the 3 least expensive bottled wines. They always didn't get their shipment on time or another reason. So. It's better value at scores instead.
3 févr. 2026
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I haven't had St-hubert in many years & decided to give it another try. This time for delivery.
PROS
- Super easy ordering through their website, but a little disappointed they have a driver tracker like Uber or DDash
- Chicken was VERY tender & nice rotisserie skin
- Very nice coleslawe
- Sauce is a classic. Salty yes but that's the way it's made.
CONS - This is where they lost the 2 points
- Delivery took forever. I ordered at 4:15PM on a Saturday. It should not have taken over an hour.
- Because of the lateness of the delivery, the food was LUKEWARM!
Overall a mixed bad, but disappointed. Next time I will pick up.
I really like this restaurant however, the last time I was there, I asked them to flip over the chicken leg in the box that I was taking for takeout because it was skin down. So the girl gives it to the one of the boys in the back, he uses his bare hands to flip my chicken over & they walk back & give me the box. I asked for another piece. So then my box was given to another Employee in the back, not the one who touched my chicken with his hands, & this employee took a fresh new piece from a metal pan using tongs. That is the way it should be done. Using tongs & not bare hands. Otherwise it's just disgusting & I have no clue where his hands have been. I sent an email to customer service & they are actually defending the use Of this employee using his hands to flip my chicken over.
It's the second time I eat here & both times I was extremely disappointed. The first time I did take out the chicken was so stale & felt it was sitting out for 2 hours. I gave it the benefit of the doubt & ordered take out again & it's worse than the 1st time. The bread was burnt & so stale & dry, I felt like I was biting into a rock. & not to mentioned the chicken being burnt & dry. I couldn't even finish it & threw it in the garbage, biggest waste of money!! Avoid this place at all costs!!
Nous avons été servi par Nick & il était INCROYABLE. Nous sommes arrivés 30 minutes avant la fermeture & malgré le fait que nous étions les derniers clients au resto il ne nous a pas pressé. Sont service était sans faute & il était très chaleureux. Merci Nick!
Came to counter to order dinner for take out tonight, my second order was club sandwich with mayo inside the bread. Took my order home, only to find there was no mayo on the bread! Have asked for mayo inside the sandwich other times & it was applied. This time, I had to tear apart the sandwich to put the mayo on it, which makes the sandwich sloppy. I was very disappointed that I asked to have mayo on my sandwich & it wasn't done. The cashier always says yes to the request, yet the staff making the food, do not seem to respond to the request, when at the time, the lobby was not busy. I should not have to check the sandwich each time, to check if the sandwich was done properly, while releasing the air to hot fries, therefore making them cold.
12 janv. 2026
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We ordered St-Hubert for my parents expecting decent chicken, but it was really dry. My mom genuinely thought it was from the night before. My son's Nashville chicken wrap was also dry, except it was drowned in oil, which didn't help. The fries were limp & added nothing to the meal. Dining in is usually a different experience, so I've added a star for good measure.
For what we paid, this just wasn't acceptable. We've been customers for years & expected much better quality than this. We're currently contacting the restaurant to request a refund or some form of resolution.
' Feel free to waste your money anywhere else, but do not spend it here'
Today we visited this place & we have never had such an unpleasant experience in any restaurant or fast food before
The behaviour of the waitstaff was extremely rude, disrespectful, & absolutely unacceptable
They were very cold & clearly did not care whether customers were there or not
I honestly suggest either shutting this place down entirely or replacing the tired & unmotivated staff with younger people who actually want to work
Do not force employees to work close to New Year if they are dealing with personal or mental issues & then take it out on customers
My experience tells me the problem comes from the top, from management, & flows down to the staff
Otherwise, with so many negative reviews about the awful behaviour of employees, something positive should have happened by now
Disappointed!
Dec 30, 2025 around 3:00 PM.
This was our first & last visit to this restaurant, & the service was completely unacceptable.
The server came to our table with No greeting, No smile, & No sign of basic hospitality. Her cold & distant attitude made us feel rushed & unwelcome from the very beginning.
Very uncomfortable environment!
While the lady at the entrance, who appeared to handle take-out orders, was friendly & polite, it did not make up for the overall poor experience inside!
We chose to leave before even placing an order!
Management must address this issue immediately. Instead of just giving unhappy customers an email to complain, they need to take real action to address these numerous negative reviews!!
Was at this location on 12/24 at 12:30. The woman at the pick up counter was next level unprofessional. She seemed to have been under extensive stress however taking it out on colleagues in front of everyone & rude with customers waiting for their orders. It was a very uncomfortable experience.
