Restaurant Nord

Lisa

3.0

We did a group reservation this past weekend. The massage therapists did a great job. But the reason for the three stars instead of a perfect 5 was because the spa should really try to improve their administration. 1. Despite booking as a group, my partner did not get a reminder or any email confirmation. Which left us confused. In my previous experience with other spas, they will email & remind every party in the group. 2. I guess she was new, but the payment process took unnecessarily long. My partner & I paid separately, & the amount was suppose to be equal. However, i ended up getting overcharged. 3. As part of the booking process, we were given the option to select our therapist preference. Which my partner did not get in the end...

Feb 20, 2024

on Google

Vivian

3.0

A few things. Their website kept glitching during the booking for a party of 2. Was unable to get all the treatments wanted. I reserved for a Strom massage whereas the other person I was with reserved for an exfoliation. We arrived 30 min early as requested. I'm sent to the bigger "tent" outside to wait for a massage therapist. I'm the first one there & the last one to be called...We get to a smaller "tent"....I'm asked what I want (this is close to 15 min into the time of my appointment). I'm a bit surprised by the question, but tell the employee my reservation is for a Strom massage. I'm then told that hot stones aren't a good idea & that this person has heard people have gotten burnt & they can give me a hot oil massage instead & that it's the same price. I'm put off & my mistake was agreeing to stay (I figured, I'm here & I've been wanting a massage for a while & rather not get burnt?so yea). Well, it was one of the most deceiving massages I've ever recieved. I'm pretty sure the person was chewing gum during my session. Not only that, but every couple of minutes, they'd pause & remove one hand from my body (Itchy nose? Nervous tick? I have no idea). Then the massage ends & I look at the time...basically got closer to a 45 min massage than an hour one. The therapist tells me they ended up giving me a deep tissue massage...that I have a lot of knots (yes...that's why I came in for a massage) & that I would feel sore the next day. That didn't feel like a deep tissue massage & I did not feel sore the next day...Anyways, I go to join the person I was with & wait until they are done...They're surprised to see me out so early. I check online & notice that the deep tissue massage is not in fact the same price as the Strom massage & make sure to tell the employee at the front desk. The experience was not worth the price either way. Thankfully, the person I was with really enjoyed their body care treatment (hence the 3 star). I'm not sure what happened in my case...Perhaps a newer employee or/& perhaps the employees aren't trained properly to perform some of the treatments? Just odd that they wouldn't know how to provide a massage named after the spa itself. So yes, sorely (but not actually sore) disappointed & turned off by my experience. ***Reading through other recent reviews, seems massage therapists aren't very experienced or properly trained.

Feb 16, 2024

on Google

Sheema

3.0

Used to be a 5 now a 3.... So much loud talking without staff asking them to be quite. Had girls screaming under the waterfall.... Paid a lot of money for a quiet, relaxing day & got obnoxious talking & screaming. Wasted hundreds. My husband had a massage & the therapist waited almost 15 minutes for him to'change'(we are already wearing suits) so started the 1hour massage 15 minutes late & ended of course on time. Paid for an hour got 45 minutes. I can say that my massage was spectacular. Left me 2-3 minutes to get into the massage bed (absolutely normal) so got the full hour. I highly recommend Svetlana.

Feb 10, 2024

on Google