Point G - Plaisirs Gourmands

Sam

4.0

After asking Gemini for a Montreal equivalent to Ladurée in Paris, Point G'Plaisirs Gourmands' topped the list, & they didn't disappoint. These are some of the best macarons we've ever had.

However, the experience fell short of'gourmet' due to unnecessary friction. Charging $1 for a bag after a $40 purchase, & requiring a separate transaction for it only after asking for a bag, breaks a basic rule of customer experience: reduce friction.
While some customers prefer to bring their own bags, to each their own; for a gourmet shop, a bag should be a seamless inclusion, not a secondary hurdle. The cost could easily be baked into the product price to maintain a smooth customer journey one expects.
Besides, they got all the order right, except for the Strawberry Hearts that seems were deliberately replaced with Matcha. Maybe they ran out. Shouldn't be an issue, but on Valentine's Day, I would have expected a heads up regarding the change when I came to pick up the order, not discover later when opening the box at home.

Feb 27, 2026

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