PALMA synthétise les techniques culinaires asiatiques traditionnelles avec des sensibilités de fusion contemporaines pour élaborer un profil gastronomique distinctif. La cuisine privilégie des méthodes de préparation précises pour une sélection étendue de sushis, garantissant que la texture et l'intégrité des ingrédients demeurent primordiales. Les clients découvrent une approche méthodique de l'approvisionnement en produits de la mer, mettant l'accent sur la clarté des saveurs et la présentation esthétique. Le menu équilibre des combinaisons audacieuses et innovantes avec des bases japonaises fondamentales pour maintenir une narration cohérente à travers chaque assiette. Des éléments architecturaux modernes définissent l'environnement physique, créant une toile de fond épurée qui concentre l'attention exclusivement sur la production culinaire. Cet établissement fonctionne comme une intersection délibérée entre l'artisanat classique et l'adaptation moderne, livrant constamment des interprétations de haute qualité d'influences asiatiques diverses.
Palma est largement reconnu comme une destination dynamique à Montréal, célébrée pour son décor élégant, son atmosphère énergique et sa musique entraînante qui se transforme en une expérience de vie nocturne. De nombreux convives louent la grande qualité et la fraîcheur de la cuisine, notamment les sushis, les steaks et les cocktails, soulignant souvent que l'endroit est idéal pour les célébrations et les événements de groupe. Bien qu'un nombre important d'avis salue le service professionnel, amical et attentionné du personnel, les expériences peuvent être inconstantes, certains clients signalant des délais d'attente, des interactions peu professionnelles ou des frustrations concernant les pourboires automatiques et la transparence des prix. Dans l'ensemble, le restaurant demeure une adresse prisée pour ceux qui recherchent un environnement chic, bien que certains visiteurs suggèrent que la qualité du service et le rapport qualité-prix peuvent varier selon la visite.
Not one to leave negative reviews-in fact, I rarely leave reviews at all-but our experience at Palma during F1 weekend in Montreal was by far the worst dining experience I've ever had.
As part of the F1 weekend, we were required to prepay $300 per person, for a total of $900 for our group of three. Upon arrival, we ordered a bottle of wine & a dozen oysters, which arrived quickly & were excellent. Unfortunately, that is where the positive experience ended.
When we ordered the wine, we also placed our main course orders. After finishing our bottle of wine, our waitress never returned to our table to offer additional drinks or provide any updates. Two & a half hours later, we still had not received our meals, any additional beverages, or even an explanation.
To make matters worse, the guests at the two tables around us were experiencing the same issues. They spoke with us throughout the evening, sharing their frustration & disappointment over the excessive delays & lack of communication. It was clear that our table was not the only one being affected.
During this time, there was a significant police presence at a nearby table, with approximately 16 officers at the restaurant for at least 20 minutes. While we don't know the details of the situation, it certainly added to an already disappointing evening.
Eventually, after waiting over 2.5 hours with no food & no communication, we decided to leave. The manager on duty acknowledged the situation, apologized, & assured us that we would be reimbursed. We even offered to simply pay for what we had consumed-the bottle of wine & the oysters-& receive a refund for the remainder.
It has now been over a week & a half, & despite initial communication from management, our messages are now being ignored & no refund has been processed.
Mistakes happen, & we understand that restaurants can have difficult nights. What is most disappointing is not only the lack of service, but the failure to follow through on the promised resolution. Based on our experience, I cannot recommend this restaurant.
I love palma, the vibes & food are always so great, but the service however, is god awful. The waitress we had did not pay attention to the table whatsoever, she did not even come check up on us once, to ask how everything was. We were a group of 8 girls with a fixed menu, we had been given the menu beforehand & knew exactly what food we were supposed to receive, but when it came around to our last course of food, it was totally forgotten about. Our waitress didn't even acknowledge the fact that our last course was not given to us, we brought it up to her, she didn't apologize but instead asked us if we wanted it to be brought out to us when we already all had dessert on the table. At this point, we were already full because we had eaten quite a bit, but it's just the principle of the matter. I've worked in the service industry & understand how overwhelming it can get sometimes, but at the end of the day, it's the principle. We ended up being compensated for one of our drinks, however, if we didn't say something to our waitress, I don't think she would have acknowledged the fact that something went wrong, & we had food missing. On top of all of this mix up, a 20% service fee was added to our bill. I'm a generous tipper, like I said, I work in the industry & can understand how tips play an important role in our salaries, however, adding 20% to each of our bills & then handing the machine to us, still having an option to tip more on top of that is just disappointing. We still would have tipped regardless but 20% on top of the horrible service & mix up is a bit much in my opinion. Like I said, I do enjoy palma, the vibes & food are always very good, however, after yesterday's service, it left a sour taste in my mouth. I would like an explanation for the 20% service fee added to each of our bills, as I've never seen this in montreal before. Overall, vibes & food are good, service, however, isn't so good. I'd appreciate a little bit more hospitality from our waitress next time!
Always such a great time at Palma! Everything on their menu is next level delicious, amazing drinks, music is always on point & just all around great vibes! I can never get enough of this place!
Loved the vibe at Palma Bar ✨
Great drinks, nice music, & a super chill atmosphere. Perfect spot for a fun night out with friends. Definitely coming back! 🍸
2 Stars instead of 1 because Angeline our waitress was very pleasant to us. & what occurred was not her fault.
Now
I've been to Palma before for drinks & music, & the vibe is always great. Unfortunately, our birthday dinner experience was extremely disappointing.
We (group of 3) had an 8:30 p.m. reservation & arrived on time, but our main course didn't arrive until 10:30 p.m. a full two-hour wait. We received one appetizer early on, but the delay was so long that we had to order another just to get through the wait. By the time our tomahawk platter arrived, I had lost my appetite entirely. Eating a full meal that late wasn't enjoyable & completely took away from what should have been a special evening. What should have been a joyful celebration turned into an exercise in patience, trying to stay in good spirits while waiting endlessly.
Our waitress was apologetic & explained that the system had overbooked tables, yet there were empty tables throughout the night, which made the explanation hard to believe. The food itself was okay but underwhelming for the price entrées were better than the mains.
The bill came to $800+, & we still left with half the food packed to go. As compensation, the only thing offered was removing a $15 cake-cutting fee, which felt almost insulting given the circumstances. For a restaurant at this price point, waiting two hours for food is unacceptable. Great vibe for drinks but book dinner at your own risk. Go drink & dance, for food eat somewhere else.
Our experience was underwhelming at best. I got the lobster but would not recommend it. It is a lobster tempura so it is deep fried, & it was basically a mouthful of grease with little to no taste, litterally feeling the oil drip in your mouth when you bite into it. Might as well drink oil at this point, I could not finish it.
While the presentation has a lot of panache, the taste & quantity were not there & I found the price ($69 plus tax) really steep for about 8 oily bites as nothing else is edible on the plate. You would need to order sides as the lobster does not come with anything else. I mentionned not liking the lobster to our waitress but that fell on deaf ears as she could not care less.
My friends got some of their signature rolls which were good enough, the portions at least are satisfying. The alcohol free cocktails are practically the price of a coktail dowtown Montreal ($18). Beware of the automatic 18% gratuity that our waitress told us to add to if we wanted.
This is our second time there & we won't be back.
The food was good. The only issue we had was with our waitress. Young, blonde hair, blue eyes. Very friendly until we realized she served us alcohol in our drinks. I took a sip & realized it was vodka, immediately felt the burn. Then when I told her she served us alcohol she blatantly denied it & laughing said'I would NOT serve you alcohol.' Then my fiend took a sip of her drink & instantly made a face, she said'miss, this is alcohol.' The waitress kept denying it, made it awkward & then never charged us for the drinks. Strange. Not a huge deal but im a recovering alcoholic, so there's that. Other than that, it was a great restraunt .
