Madame Poulet draws a mixed verdict from diners: the chicken is often praised for flavor and crunch and the fries are a hit, while some meals feel overpriced and portions or sauces are inconsistent. Service ranges from friendly and helpful to slow and understaffed, with some visits hampered by language barriers or inattentive staff. Wait times can be long and some orders arrive cold or with missing items or drinks, especially on delivery. A few menu items and ordering quirks are noted, such as the chicken burgers that resemble tenders in buns or items like Tomacluck that fail to meet expectations. Despite these issues, many reviews highlight redeeming aspects and say the food can be delicious when the kitchen runs smoothly, making it a place that some diners are happy to return to. In short, the restaurant shows strong points in its core chicken dishes and fries but consistency in service, value, and order accuracy remains a clear area for improvement.
Really disappointed with my experience at Madame Poulet. We waited over 45 minutes for a Tomacluck, even though there was no rush at all.
What made it worse was seeing the manager, Coralie, on the phone the whole time, seemingly talking to friends or family instead of paying attention to customers. It felt unprofessional & like our time didn't matter.
Definitely not the level of service I expected, & I won't be coming back unless things improve.
Mar 24, 2026
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I can't downrate the atmosphere enough. The music was very very loud. They had to lower it so I could shout my order. The terminal to pay could not be lifted so there was no way to hide my card or tip. So I panicked & put 15% even though we were taking it home. This place is expensive as hell. I ordered a piri-piri chicken burger & a mac & cheese non combo. How can you justify 55!?
Its so loud I had to leave, go outside & then & go around the corner to accept a phone call. I was already pretty unhappy. The food took a ver very long time for a fast food joint. Almost 20 minutes. We got our food & left in a hurry. I got home in 6 minutes & the food was cold. My car is heated. Burger was slop & I had to eat it with a fork & knife. The chicken was no longer crispy & was slightly blad. Sauce was ok. Macncheese was bland & the chicken did not help much. I have yet to experience food poisoning but if I did this review woudl be 1 star. I do not plan to go back & will be recommending to my friends & family that this was not a good experience.
-1000 for the ambiance, the music is so loud I had to shout my order. I swear the same song played 3 times in a row while I was waiting for my food, it took at least 15 minutes. 50$ for a burger & a mac & cheese(with chicken) is too expensive, especially since we didn't take any combo. The food is not bad, not great though. The mac & cheese is bland & it was cold when we got home (took us 6 minutes from door to door).
Food was literally disgusting. Tasteless chicken with a little bit of sauce in some bread. Nothing more. Saw the cashier who served me like shes forced to be there but the chicken with her bare hands in a slab of bread & thats that. Paid 30$ for this garbage along with a tiny bit of mac n cheese which was soggy & disgusting as well similar to a kraft dinner. Cookies were the only good thing i bought & im guessing its sourced
This place is really expensive for a burger & chicken tenders. No sauce is included with the combo, need to pay extra. The burger lacked flavour 5/10 , the chicken tenders were ok 7/10.
Mar 3, 2026
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Ça fait longtemps que je connais la place, la nourriture a toujours été excellente, mais coté service, c'est de pire en pire. Les serveur/euses ne disent même pas bonjour, aucun sourire, on dirait qu'on les dérange. La musique est toujours très forte & innaproprié.
I ordered 3 chicken tenders on uber & two accompanying sauces. Not only were the sauces 3.50 each, but the supposed'hot honey' was just a tiny plastic cup of regular honey. I paid $7 for sauces that couldn't even cover 1 of 3 tenders. Ridiculous.
Frittes molle , seulement un cornichons dans le burger & le poulet est dure comme si il est vieux . Dégueulasse si j'aurais pu mettre 0 j'aurais mis 0, de plus le prix est exorbitant aller au mcdo vous seriez mieux servis & satisfait
Jan 31, 2026
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J'aurai dû lire les reviews avant de commander...Les frites étaient froides, pas de sauce pour le poulet & je n'ai pas eu mon breuvage clairement indiqué sur la facture. Première expérience = déception !
M.
Nourriture excellente
C'était une bonne option rapport qualité prix
Ils viennent d'augmenter tous leurs prix & ça en vaut vraiment plus la peine
Malheureusement dernière fois que j'achète ici étant donné que 4 petits fillets de poulets en combo ne devrait pas coûter au dessus de 28$ avec taxes
J'ai commandé deux burgers sur Uber Eats le poulet n'était pas bien cuit, immangeable. J'ai dû les jeter directement à la poubelle. Franchement plus jamais je ne commanderai ici.
Une expérience mauvaise à tous points de vue.
La nourriture était étrangement froide.
Les frites gaufrées & les rondelles d'oignon étaient congelées, pas seulement froides, & frites dans une huile utilisée mille fois.
Le poulet était sec & dur.
C'est incroyable à quel point l'expérience était mauvaise.
Vous devriez vraiment prendre des mesures pour corriger la situation.
Ce sont les pires 55 dollars que j'ai dépensés de ma vie.
Jan 19, 2026
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Je suis vraiment dessus j'ai acheté une trio 3 morceaux filet de poulet… ils ont oublier 1/3 des morceaux, le pain, la salade de chou & la sauce que jai payer 1,50$ extra…. Première fois & dernière fois
I don't recommend this place because they are trying to squeeze money out of customers. I ordered the special of the day without knowing it's the special of the day & they charged me full price. While eating, I saw the poster for the weekly specials so I went to ask them why I didn't get that price & they said it's because you have to say'special du jour' when ordering & that just seems ridiculous to me. I have never had this experience before, usually the person at the register is happy to notify me of the specials particularly when my order is part of the promo. The food was below average, worth half of what I paid at most. For reference, my total was $21.35 for the burger/fries/soda trio (including tax). I ordered the MP classic burger & it only had 3 ingredients… I could make a better burger at home. Even the table next to me had issues with their order. I overheard the conversation & basically they ordered 3 trios but only got served burgers & drinks (fries were missing). They had to pay separately for the fries & I presume it came out more expensive that way. All this seems very intentional; I have worked in customer service for many years so I recognize a cash grab when I see one.
We went there with 2 kids. The waiting time is forever. Eberyone were waiting for more than 30 minutes. The guy behind the cash was poorly traîned & clumsy & he didn't know what to do. The cook instructed everything. We ordered 20 mcx. The portion was good for the price but he didn't bring us any fork or knives. The fillet was cooked completely but has no taste without the sauce. The bathroom was not cleaned, the dining area was clean. They are very understaffed.
