Madame Poulet draws a mixed verdict from diners: the chicken is often praised for flavor and crunch and the fries are a hit, while some meals feel overpriced and portions or sauces are inconsistent. Service ranges from friendly and helpful to slow and understaffed, with some visits hampered by language barriers or inattentive staff. Wait times can be long and some orders arrive cold or with missing items or drinks, especially on delivery. A few menu items and ordering quirks are noted, such as the chicken burgers that resemble tenders in buns or items like Tomacluck that fail to meet expectations. Despite these issues, many reviews highlight redeeming aspects and say the food can be delicious when the kitchen runs smoothly, making it a place that some diners are happy to return to. In short, the restaurant shows strong points in its core chicken dishes and fries but consistency in service, value, and order accuracy remains a clear area for improvement.
Really disappointed with my experience at Madame Poulet. We waited over 45 minutes for a Tomacluck, even though there was no rush at all.
What made it worse was seeing the manager, Coralie, on the phone the whole time, seemingly talking to friends or family instead of paying attention to customers. It felt unprofessional & like our time didn't matter.
Definitely not the level of service I expected, & I won't be coming back unless things improve.
I can't downrate the atmosphere enough. The music was very very loud. They had to lower it so I could shout my order. The terminal to pay could not be lifted so there was no way to hide my card or tip. So I panicked & put 15% even though we were taking it home. This place is expensive as hell. I ordered a piri-piri chicken burger & a mac & cheese non combo. How can you justify 55!?
Its so loud I had to leave, go outside & then & go around the corner to accept a phone call. I was already pretty unhappy. The food took a ver very long time for a fast food joint. Almost 20 minutes. We got our food & left in a hurry. I got home in 6 minutes & the food was cold. My car is heated. Burger was slop & I had to eat it with a fork & knife. The chicken was no longer crispy & was slightly blad. Sauce was ok. Macncheese was bland & the chicken did not help much. I have yet to experience food poisoning but if I did this review woudl be 1 star. I do not plan to go back & will be recommending to my friends & family that this was not a good experience.
Mar 22, 2026
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I don't recommend this place because they are trying to squeeze money out of customers. I ordered the special of the day without knowing it's the special of the day & they charged me full price. While eating, I saw the poster for the weekly specials so I went to ask them why I didn't get that price & they said it's because you have to say'special du jour' when ordering & that just seems ridiculous to me. I have never had this experience before, usually the person at the register is happy to notify me of the specials particularly when my order is part of the promo. The food was below average, worth half of what I paid at most. For reference, my total was $21.35 for the burger/fries/soda trio (including tax). I ordered the MP classic burger & it only had 3 ingredients… I could make a better burger at home. Even the table next to me had issues with their order. I overheard the conversation & basically they ordered 3 trios but only got served burgers & drinks (fries were missing). They had to pay separately for the fries & I presume it came out more expensive that way. All this seems very intentional; I have worked in customer service for many years so I recognize a cash grab when I see one.
We went to Madame Poulet with high expectations, but unfortunately the experience was disappointing. The staff refused to speak English with us, so we had to order in French, which was manageable but still not very welcoming.
We ordered four plates: the new Chicken Tomacluck for myself & three chicken burgers for my wife & kids. The'chicken burgers' are not really burgers - they're chicken tenders placed inside a hamburger bun - so be aware of that before ordering.
The Tomacluck was mostly batter, & the chicken inside didn't taste properly cooked; the texture was still slimy, which was very off-putting.
On top of that, the restaurant was extremely cold - I had to eat my meal with my jacket on. The total for the four meals was approximately $85, which made the experience even more disappointing given the quality.
Ironically, the best part of the meal was the fresh-cut fries. For a chicken restaurant, the chicken itself was not the highlight. Overall, not an experience we would repeat
This experience was absolutely terrible. My girlfriend was given the wrong burger, returned it untouched, & then was argued with about her order despite the bill showing what we ordered & paid for. On top of that, the employee was openly eating & sucking on a snack pack while talking to us, which was unbelievably rude, unprofessional, & disrespectful.
As for my food, being charged nearly 7$ extra for mac & cheese that was literally kraft dinner with fried onions slapped on top is a complete scam. The quality, service, & attitude were all unacceptable. We are beyond disappointed & will never be coming back.
My partner & I ordered two combo burgers. They brought me a completely different burger from what I had ordered, which I brought back to the counter, untouched. The lady argued me on what I had ordered despite proof on the bill, & was sucking on a snack pack the entire I was conversing with her, which felt very disrespectful. My partner's side, a mac n cheese, was basically just Kraft Dinner with some fried onion sprinkled on top. They charge nearly 7$ extra for a side of mac n cheese, only to serve KD!! Very unsatisfied & will not be returning.
I was quite disappointed with the food. The Piri Piri chicken burger was extremely messy to eat, the bun broke apart making it impossible to eat it as a burger rather in pieces. Some of the fries were a little raw & undercooked & the onion rings were greasy.
Madame Poulet is an absolute delight for anyone who appreciates exceptional food & warm hospitality. From the moment you step inside, you're greeted with a cozy & inviting atmosphere that immediately makes you feel at home. The staff is attentive, friendly, & truly passionate about making sure every guest has a memorable dining experience. The menu offers a wonderful selection of dishes, each prepared with care & bursting with fresh flavors.
I ordered a poutine buffalo with chicken & I'll be honest.. the chicken was good even the taste wasn't bad for me but the fries were not cooked well & I wasn't even able to eat it at all
Food was good, I enjoyed it. My kids enjoyed it, but customer service is terrible. The lady who took my order, didn't even speak to me, I asked her for the mild sauce, & she just pointed at the menu screen. You know, vocabulary & using your words is a'thing' in the restaurant industry. I just found it very rude.
As I sat there eating, 4 clients came in, & waited about 20 minutes before even ordering. They all walked out.
At least if you're running late, or getting busy, acknowledge the clients' tell them sorry, It won't be long' or I'll be right with you. Or something, show the clients you care about them.
The team here needs to look over their workers, either teach them how to talk to clients, or get new workers, who are dynamic, friendly & welcoming, especially in this field of buisness.
& some speed would be nice, it was dreadful watching her wrap an order in the bag 🤦?♀? Your working at a FAST food restaurant, it should be fast, it shouldn't take longer than 15 minutes to take the order & serve it, & if something is taking longer, tell the client, let them know it might take a alittle longer.
Oct 23, 2025
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Great chicken burgers, good fries, & decent service. I will say the wait time was a little long but it was worth it for a nice little outing. Would definitely come again if im in the area!
I ordered a chicken burger i received 3 chicken stripes between 2 pieces of bred & 1 slice of pickle. Feeling sad & confused. & the lady at the counter has no business taking orders from clients. Super akward & has a hard time speaking up. Its a restaurant not a library but hey maybe its just me. At least they got the fries right hence the 2 stars.
Positive notes : open late, friendly service, ample free parking & food is ok. (Chicken burgers) Negative notes: tables extremely dirty, sticky. Had to clean it myself before sitting down. Only 2 employees are working, so I don't blame them. Understaffed for the amount of traffic going in this place. Do not order chicken wings. $9 for 5 wings the size of a baby thumb & dry! Uneatable. I felt robbed. Braught them back to ask if it was normal for the wings to be that tiny & dry? She said yes. No refund or willing to fix the issue. Would I recommend this place? Yes ,for late night snackers !
The cashier was super sweet & patient with me & the atmosphere was great. At the time that I came, it was busy, with about half of the tables being filled. Despite this, the cashier brought out my food within 5-10 minutes. It was hot, fresh & worth for what I paid. The chicken strips were super crispy & well seasoned, the waffle fries were soft on the inside & crispy on the outside & their signature sauce was super tasty. Will definitely be visiting again! 😊
Aug 6, 2024
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