Overall, reviews show a mixed picture for Madame Poulet: several diners praise the chicken and fries, with some calling it the best chicken in Montreal, while others find the mac and cheese bland, the poutine disappointing, and note price increases that make combos feel less worth it, as well as missing sauces or sides and occasional cold or undercooked components; service ranges from friendly and helpful to slow, inattentive, or unfriendly, with frequent complaints about loud music, long waits, language barriers at the counter, and delivery orders arriving incomplete, though several visits highlight good value for portions and standout service when it occurs.
I had the junior sandwich & was disappointed. The chicken didn't taste fresh & was pretty bland. Paying $13 for just a small sandwich felt overpriced for the portion size & quality. Service at the register was also awkward & unwelcoming. I'm not going there again.
Lovely spot for chicken lovers. My piece of chicken was slightly over fried bit the taste was fine. The service people always had a smile & it was really really clean. Will go back
May 2, 2026
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Horrible service - girl at the counter does not even know the menu, didnt even know the difference between bbq sauce & ketchup. Chicken has zero taste..not worth the money
I recently visited Madame Paulette & overall, the experience wasn't bad-but it didn't quite meet expectations either.
The chicken tenders were well fried & had a good texture, but unfortunately, they lacked flavor. There was very little seasoning, which made them feel somewhat flat despite being cooked properly.
The fries were the biggest disappointment. They seemed over-fried-very dark, almost burnt, which affected both the taste & overall enjoyment of the meal.
Another detail that stood out was the presentation. Even though we ordered 20 chicken tenders, everything was served in aluminum trays. We had to ask for plates, which felt unusual for a dine-in experience & took away from the overall impression.
In summary, this is not a bad spot-but it's also not one that stands out. With better seasoning, more attention to frying times, & improved presentation, the experience could be significantly better.
I can't downrate the atmosphere enough. The music was very very loud. They had to lower it so I could shout my order. The terminal to pay could not be lifted so there was no way to hide my card or tip. So I panicked & put 15% even though we were taking it home. This place is expensive as hell. I ordered a piri-piri chicken burger & a mac & cheese non combo. How can you justify 55!?
Its so loud I had to leave, go outside & then & go around the corner to accept a phone call. I was already pretty unhappy. The food took a ver very long time for a fast food joint. Almost 20 minutes. We got our food & left in a hurry. I got home in 6 minutes & the food was cold. My car is heated. Burger was slop & I had to eat it with a fork & knife. The chicken was no longer crispy & was slightly blad. Sauce was ok. Macncheese was bland & the chicken did not help much. I have yet to experience food poisoning but if I did this review woudl be 1 star. I do not plan to go back & will be recommending to my friends & family that this was not a good experience.
Mar 22, 2026
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-1000 for the ambiance, the music is so loud I had to shout my order. I swear the same song played 3 times in a row while I was waiting for my food, it took at least 15 minutes. 50$ for a burger & a mac & cheese(with chicken) is too expensive, especially since we didn't take any combo. The food is not bad, not great though. The mac & cheese is bland & it was cold when we got home (took us 6 minutes from door to door).
Food was literally disgusting. Tasteless chicken with a little bit of sauce in some bread. Nothing more. Saw the cashier who served me like shes forced to be there but the chicken with her bare hands in a slab of bread & thats that. Paid 30$ for this garbage along with a tiny bit of mac n cheese which was soggy & disgusting as well similar to a kraft dinner. Cookies were the only good thing i bought & im guessing its sourced
This place is really expensive for a burger & chicken tenders. No sauce is included with the combo, need to pay extra. The burger lacked flavour 5/10 , the chicken tenders were ok 7/10.
I ordered 3 chicken tenders on uber & two accompanying sauces. Not only were the sauces 3.50 each, but the supposed'hot honey' was just a tiny plastic cup of regular honey. I paid $7 for sauces that couldn't even cover 1 of 3 tenders. Ridiculous.
Jan 31, 2026
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We went to Madame Poulet with high expectations, but unfortunately the experience was disappointing. The staff refused to speak English with us, so we had to order in French, which was manageable but still not very welcoming.
We ordered four plates: the new Chicken Tomacluck for myself & three chicken burgers for my wife & kids. The'chicken burgers' are not really burgers - they're chicken tenders placed inside a hamburger bun - so be aware of that before ordering.
The Tomacluck was mostly batter, & the chicken inside didn't taste properly cooked; the texture was still slimy, which was very off-putting.
On top of that, the restaurant was extremely cold - I had to eat my meal with my jacket on. The total for the four meals was approximately $85, which made the experience even more disappointing given the quality.
Ironically, the best part of the meal was the fresh-cut fries. For a chicken restaurant, the chicken itself was not the highlight. Overall, not an experience we would repeat
This review is purely for the service- I leave reviews everywhere I travel around the world & rarely have left 1, if ever. The service was beyond incredibly rude. My husband went over to pick us up some chicken sandwiches, & the woman refused to speak to my husband in English, being very rude about it. My husband doesn't speak French as he's American. Like I previously said, we travel all over the world & haven't encountered this, even where there is a language barrier there's always effort. Being originally being from Montreal I know this happens often, but felt compelled to leave this review as it seems people forget they live in Canada, especially in customer facing roles, & are fortunate to live in a bilingual province. He ended up going to Uniburger closeby which was excellent with both food & service.
I was quite disappointed with the food. The Piri Piri chicken burger was extremely messy to eat, the bun broke apart making it impossible to eat it as a burger rather in pieces. Some of the fries were a little raw & undercooked & the onion rings were greasy.
First Time going & so happy i Found this place.. the young Man Who served me was si polite & well spoken... Chicken is crispy not as Much spice but atleast you get that crunch..cant complain...
Plus we get 6 sauces with 20 chicken tendres .
I ordered a poutine buffalo with chicken & I'll be honest.. the chicken was good even the taste wasn't bad for me but the fries were not cooked well & I wasn't even able to eat it at all
Great chicken burgers, good fries, & decent service. I will say the wait time was a little long but it was worth it for a nice little outing. Would definitely come again if im in the area!
