Overall, reviews show a mixed picture for Madame Poulet: several diners praise the chicken and fries, with some calling it the best chicken in Montreal, while others find the mac and cheese bland, the poutine disappointing, and note price increases that make combos feel less worth it, as well as missing sauces or sides and occasional cold or undercooked components; service ranges from friendly and helpful to slow, inattentive, or unfriendly, with frequent complaints about loud music, long waits, language barriers at the counter, and delivery orders arriving incomplete, though several visits highlight good value for portions and standout service when it occurs.
I had the junior sandwich & was disappointed. The chicken didn't taste fresh & was pretty bland. Paying $13 for just a small sandwich felt overpriced for the portion size & quality. Service at the register was also awkward & unwelcoming. I'm not going there again.
Lovely spot for chicken lovers. My piece of chicken was slightly over fried bit the taste was fine. The service people always had a smile & it was really really clean. Will go back
May 2, 2026
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A éviter !!!!! Service catastrophique ,ma apportez toute autre chose que ce que j ai demander les frites dégueulasse la sauce mauvaise rien de bon vraiment déçu
Horrible service - girl at the counter does not even know the menu, didnt even know the difference between bbq sauce & ketchup. Chicken has zero taste..not worth the money
Service à la clientèle médiocre: aucun accueil, j'avais l'impression de déranger un restaurant vide. Propreté: plateaux à desservir qui traînent un peu partout dans le restaurant. Goût: payer presque 15$ (burger + 1 morceau) pour un burger qui goûte juste la sauce - poulet sans goût mais croustillant, je vais l'avouer. PS: il faisait à peu près 28° dans le resto & musique aussi forte que dans un bar. Première & dernière expérience.
Malheureusement je suis allé me chercher un beugeur au poulet ça m'a coupé tout près de 20$ pour un petit trois petits morceaux pour deux trois de Cornichon la fille de dit que ça peut prendre un peu de temps j'en revenais pas je rouvre le sac & regarde mon tout petit sandwich & goûte s'était tiède 🫥 de très petit morceau de poulet vraiment très très dessus
Vraiment, la qualité du service était très médiocre. Lorsque vous appelez pour signaler que les frites baignent dans l'huile ou qu'ils ont omis plusieurs articles, le ton employé vous donne l'impression que le téléphone est éloigné de leur bouche. Sans oublier les silences gênants qui vous font ressentir que vous parlez à un mur. Un simple « excusez-moi » serait le minimum à faire. Arrêtez de me faire subir des bruits de fond, & sachez aussi que la communication est compliquée, car la personne murmure & parle de manière indistincte. Concernant la nourriture, les plats sont basiques : la sauce destinée au poulet ressemble plutôt à de la vinaigrette pour salade. Les frites étaient froides & imbibées d'huile, & l'intérieur du sac était complètement détrempé. En ce qui concerne le poulet, il nous a fourni des mals tout au long de la soirée. Si vous êtes en quête de bon poulet, dirigez-vous vers St Hubert, une chaîne québécoise qui n'a jamais déçu.
I recently visited Madame Paulette & overall, the experience wasn't bad-but it didn't quite meet expectations either.
The chicken tenders were well fried & had a good texture, but unfortunately, they lacked flavor. There was very little seasoning, which made them feel somewhat flat despite being cooked properly.
The fries were the biggest disappointment. They seemed over-fried-very dark, almost burnt, which affected both the taste & overall enjoyment of the meal.
Another detail that stood out was the presentation. Even though we ordered 20 chicken tenders, everything was served in aluminum trays. We had to ask for plates, which felt unusual for a dine-in experience & took away from the overall impression.
In summary, this is not a bad spot-but it's also not one that stands out. With better seasoning, more attention to frying times, & improved presentation, the experience could be significantly better.
Nous y sommes allés en fin de soirée après une game de hockey. Le restaurant est beau.
Le service est bien. Pour ce qui est de la nourriture, le poulet était fabuleux. J'ai moins aimé la poutine du au fromage réfrigérée. Du côté de mon burger c'est vrai que le bacon est un peu sec. Tout de même beaucoup que les autres fast-food qui peuvent être ouvert à la sortie des bars.
This particular store is probably the worst Madame poulet. We have been to other stores & we really like the food & the price. But this store has absolutely garbage service. The lady at the cash can barely speak/understand English. She will get the wrong order, the service is extremely long. They didn't even give us cutlery. We asked for mp classique poutine & they served normal classique (guess we should have checked how much we are being charged but we usually don't do that because other Madame poulet stores have exceptional service).
Apr 8, 2026
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Really disappointed with my experience at Madame Poulet. We waited over 45 minutes for a Tomacluck, even though there was no rush at all.
What made it worse was seeing the manager, Coralie, on the phone the whole time, seemingly talking to friends or family instead of paying attention to customers. It felt unprofessional & like our time didn't matter.
Definitely not the level of service I expected, & I won't be coming back unless things improve.
