Lucille's Oyster Dive

LilyKha-269

1 Commentaire

3.0

Usually, I understand that sometimes restaurants may not always offer what the customer was expecting.

However, today I felt the need to write to you, because I am very disappointed with the order I received today, & frankly, feel that I was purposefully misled.

I have seen Lucille's food truck, & it seemed really popular. I rarely eat out (on average, once every 2-3 months). So today, being in the area, I decided to try out the food truck.

I asked the saleslady what I should get, seeing how I am not a big fan of seafood, & she recommended the cheeseburger & fries, saying that she herself really enjoys the cheeseburger. She was very nice & very friendly, & I took her advice. All in all, the cheeseburger (9$) & the fries (5$) came up to 16.10$ (with tip).

When I arrived home & excitedly opened my box with the order, I was very taken aback.The cheeseburger is minuscule...

I literally took a can & compared the size of the burger to the diameter of the bottom of a soda can. They were the same size, & that is including the bun! The diameter of the patty itself was smaller than the diameter of a soda can, & the thickness was less than the width of a dime.

Seeing how the cheeseburger sells for 9$, I thought that common-sense would allow me to expect it to be the size of an average burger.

Needless to say, the price of the burger, combined with the recommendation of the saleslady made me feel as if I was misled to believe that the Lucille cheeseburger was worth 9$. It was not.

I am sorry to say that I do feel taken advantage of, & I expected more from Lucille.

When I sent this same review to the Lucille customer service email, the response I received was the following:
"Hi,
I'm really sorry to hear about your experience. I will speak with the chefs to make sure the size of the burgers is respected off the food truck.
I appreciate your feedback.
Thanks & have a good weekend,"

Needless to say, I felt completely dismissed.
I am not going to return to Lucille.

JasonMercier

1 Commentaire

1.5

Food was bland & expensive & staff very Cold,rude & unproffesional

Marc-antoine2

1 Commentaire

1.0

le pire service que j'ai eu dans tout ma vie. c'etait terrible. Les serveuses sont pas de tout gentilles. Une des serveuses nous a crié & nous a fait quitter le restaurant avant même de finir notre nourriture. Si vous voulez etre respecter, n'allez pas à ce restaurant.

Caroline M

1 Commentaire

4.0

Crowdy place. Their food is very good but a little pricey the service is good but could be better.It's good to go once in a while!

MichelinaLi-571

1 Commentaire

3.5

Great restaurant, a little crowded & a bit noisy, but itbwasvok. There was no tables available so we were offered two places at the bar. Started with a shrimp cocktail for two. The shrimp were jumbo size & fresh. For the main meal we ordered the grilled lobster, it was served with an arugula saland & fries. Everything was great. The only hck, it would have been nice & appreciated to have been offered a toilette to was hands. Eating lobster is a bit messy.

Foodie

5 Commentaires

4.0

Wow. Je suis allé 2 fois & TOUT ce que j'ai goûté était remarquable. Ambiance cool avec musique blues. Grande variété de plats de fruits de mer & d'huîtres fraîches. Côté prix... Ayayay... Très che

bagladey

8 Commentaires

3.0

This is a small restaurant with tables placed very closely together. During our visit the service was friendly but very slow & casual. We started with run-of-the-mill Oyster Shooters ($7 ea.), acceptable King Crab Legs for 2($32), a very good (but extremely slow to be served) Raw Platter for 2(ca. $36) which consisted of an assortment of Oysters & Clams on the half shell accompanied by a variety of delicious sauces. We then both had a house specialty: Surf & Turf Plates ($28 ea.)which consist of a very basic lobster roll with a fair amount of quite bland lobster, unremarkable baby back ribs & fairly good fries. My entrees did not please me but I'll return to this restaurant for the Raw Bar & to try a bowl of the steamed clams that I saw being served while we were there :).