Dans l'ensemble, les avis sur Lou's Restaurant décrivent une expérience culinaire délicieuse et accueillante, avec des plats savoureux, des cocktails bien coordonnés et une sélection de vins qui complète le menu. La nourriture est souvent louée pour sa fraîcheur et sa saveur, du carpaccio de thon et des plats de pâtes au burger et au dessert comme le pudding au pain. L'ambiance est chaleureuse et chic, avec une vibe de quartier propice aux rendez vous et aux repas entre amis ou en famille, et le restaurant peut aussi accueillir des événements privés. Le service est variable, passant d'un personnel attentif et sympathique à des expériences plus lentes et moins constantes, avec parfois des retards ou des malentendus, malgré une équipe globalement aimable et serviable. Le niveau de bruit et les portions reviennent régulièrement comme des points de discussion, certains trouvant l'espace animé et convivial, d'autres le trouvant trop bruyant ou estimant les portions petites pour le prix; malgré cela, beaucoup de clients repartent impressionnés et prêts à revenir.
Heard good things about the restaurant so decided to try it when family was in town. Table of four sat at around 6pm. Greeted & seated right away but no drinks order taken for 10 minutes (we did get water). Eventually got drinks & gave our appetizer order (brioches & 12 oysters) & mains at the same time. Drinks were excellent although beer selection was poor due to lack of options. Then time slowed down, a table of 6 & 3 seated got seated near us. The table of 3 got their appetizers & mains before us & the table of 6 their appetizers. We ordered nothing that would indicate long wait times nor did the staff let us know of any delays. We had to ask were our appetizers where after 40 minutes but once they arrived were great, no issues! Brioche was excellent as was the butter & you can't really mess up oysters. We added fries to our order as they looked great on other tables. Received main meals at 1940, so 90 minutes after we arrived & a good 70-75 minutes after we ordered. One issue we had was partially our fault as the sea bass had a dairy based sauce & we never stipulated that the individual ordering it had a dairy allergy. They refired the meal & had it out in 8 minutes so great service there. Overall, meals were great, the demi poulet/chicken had some weird kale confection that was unappealing but the chicken itself was excellent. The eggplant parm & the seabass were very good choices. Not the best but very well done by any standard. We didn't complain but the restaurant was proactive & did comp us for some drinks & the fries stating that the service was not up to their standard. It would have been nice to have the delay(s) acknowledged before the bill arrived, but we did appreciate them acknowledging the fact the service was poor. Can't say we would ever go back & likely our bad experience was a one off but given the prices are a tad high for what they offer, I can't see us coming back
Very very very strong addition to the west island! Probably the strongest in my book. Packed on tuesday night (Says a lot), great food (highly recommend the aged steak), great drinks & make sure not to skip the homemade dessert (Awesome!). Koodos to the whole team, doing a great job!
2 oct. 2024
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Service was exceptional, drinks delicious, but unfortunately main course for 6 out of 7 diners was served cold. Furthermore, the dishes were not the same as earlier visits, not enough sauce in the pasta, salad leaves whole, no vinaigrette on half the salad, bread pudding underwhelming. Several diners had already been a few times, enjoyed their meals. Perhaps trying a new chef? We won't go again.
Good experience, however nothing to write home about just yet. I can see they are trying to do something different here. I get the new hype of having a hip downtown-like restaurants in the west Island but this isn't quite there yet. It's good, but really not worth the price. For a small piece of bass, 1 potato cut into 4 wedges & 5 brocolis ain't really worth the nearly $40 price mark. The tuna was great but the boat load of garnishes (3 different types of onions) really takes away from the dish. Ingredients wise in this case I believe less would have been more. Genovese was great no complaints there. The kitchen & mgmt needs to work on their dishes to make up for those prices. $200+ dollars for 3 drinks, 2 entrees & 2 mains didnt quite feel I got my money's worth TBH. With a few adjustments in time this place will thrive
Finally got to try Lou's, what a great addition to the village! The atmosphere was great, the staff was attentive & capable of accommodating a large group. I had the tartare & pasta genovese which were both excellent & so were the drink selections. Everyone at the table enjoyed their orders! Can't wait to go back & try more of the menu!
16 avr. 2024
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cool vibe, great atmosphere Me & my friend ordered 1 drink each, ordered our food & 30 minutes later, the power goes out. After waiting 45 minutes in the dark, the waitress comes & tells us that payment can only be made via cash or leaving a picture of a CC. I didn't have cash & was not comfortable leaving a picture of my CC so I asked to e-transfer. The manager came up & said etransfer is okay, charged us for our drinks + added tax + added an 18% tip without asking if it was okay. i obviously paid but was disappointed in this behavior & it left a bad taste in my mouth about the business of this restaurant.
This is an absolute gem in Pointe Claire Village. Just what the West Island needed! The vibe & the food, the drinks & the decor, the service, everything was on point. I look forward to going back!
I won't be going back. Was incredibly excited for it to open up, as I live in the area. Went tonight with a friend & we were completely rushed out the door. I wasn't even close to finishing my drink when the waitress came over to let us know we'd need to leave our table for future reservations. There was no one even waiting at the door. As we paid our bill, she reminded us again we'd need to vacate our table for future resos, despite the fact we were sitting next to an empty table. As we walked out there was still no one at the door. Great food & nice decor but terrible service that makes you feel unwelcome. Too bad as the village needed a new spot - I won't be going back there again with that horrible service.
