Dans l'ensemble, les avis sur Lou's Restaurant décrivent une expérience culinaire délicieuse et accueillante, avec des plats savoureux, des cocktails bien coordonnés et une sélection de vins qui complète le menu. La nourriture est souvent louée pour sa fraîcheur et sa saveur, du carpaccio de thon et des plats de pâtes au burger et au dessert comme le pudding au pain. L'ambiance est chaleureuse et chic, avec une vibe de quartier propice aux rendez vous et aux repas entre amis ou en famille, et le restaurant peut aussi accueillir des événements privés. Le service est variable, passant d'un personnel attentif et sympathique à des expériences plus lentes et moins constantes, avec parfois des retards ou des malentendus, malgré une équipe globalement aimable et serviable. Le niveau de bruit et les portions reviennent régulièrement comme des points de discussion, certains trouvant l'espace animé et convivial, d'autres le trouvant trop bruyant ou estimant les portions petites pour le prix; malgré cela, beaucoup de clients repartent impressionnés et prêts à revenir.
I will go back 100% for drinks & the vibe, especially the terasse! But food wise, other than the bread (love the butter garlic spread) was wayyyy too pricey for what it is. A pasta plate (minus the crumble meat in the sauce) for 28 dollars with about 20 pieces of rigatoni…… my toddler eats more than that! I left still hungry. The person I was with had a tasty burger with a food portioned salad with no fries for the same price but they could of added the fries come on :)
24 avr. 2026
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Went to Lou's last night for date night with my husband. We order 2 glasses of wine by the glass. The red wine was chilled, poured in a very small glass. The portion was very small, about 2 ounces. The waitress started off nice upon arrival but things went bad once appetizers arrived. Although the baked scallops were tasty, the portion (3 tiny ones) was less than generous. We split it between the 2 of us. We had ordered a salad to split as well. The busboy brought us a french fries.I stated we did not order that, he seemed a little surprised & said it's on the house. Our mains arrived, which were quite good(parpadelle). The portion was generous , however a bit pricey. We never got the salad. At that point when the waitress finally came halfway though our meals, she wanted to clarify we ordered scallops & fries. I told her we ordered salad not fries, but to forget about salad now as we were finishing our meals. I also told her the conversation I had with busboy (on the house fries). Her attitude shifted at that point. My husband offered to pay for fries , she said it's ok she will take care of it, as it was a misunderstanding. There was no apology for error . We felt the blame was shifted on us. This ruined our evening. We won't be going back.
We had a great anniversary weekend at Lou's. It's been 3 years since we celebrate our anniversary together there. This year was more special because of the service we have received from Emma, & special shots from the manager!! 🍷
We were three 17-year-old girls going out for dinner, & the experience was really disappointing. The food was very average & honestly lacked flavor-it needed salt & overall just wasn't good.
The worst part happened when we were paying. One of us covered the bill, & the waitress started complaining in a very rude way because we didn't leave a tip. She kept insisting & trying to pressure us into leaving one, saying that'people usually tip,' even though the service was not good at all.
She even went to get her manager, who checked our bill-which was already paid, & honestly not something she should be reviewing at that point. It made us feel very uncomfortable.
On top of that, the staff gave us rude looks & made us feel like we were being pushed out of the restaurant.
Overall, it was a very unprofessional experience with poor service. We definitely wouldn't come back.
11 avr. 2026
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My partner & I had a dinner date here a few weeks ago & received the worst service we've ever experienced. Our waitress took our order & then ignored us/abandoned us the rest of the night. She didn't inform us that she had messed up our food order & we ended up waiting over forty-five minutes for a plate of pasta. I also had to refill our own water but thankfully was right next to the water station!
A very kind busboy ended up serving us the rest of the night & even offered us free cake & bread for the inconvenience!!
Our waitress ended up only coming back to bring the check & get gratuity. It's unfortunate when employees bring their personal problems to work & let it affect the service.
Unfortunately we'll only be back if some staff members learn to leave the drama at home & stop gossiping on the job. Tuna carpaccio was yummy tho!!
I was quite disappointed with my experience at Lou's. I had heard great things, so my expectations were high.
The food was good, but the service was very lacking. We ordered a bottle of wine & had to remind our server multiple times, as well as two other staff members, & never received it even after finishing our meal. Our server seemed more focused on drinking &chatting behind the bar than attending to our table.
It wasn't very busy, which made the lack of service even more surprising, especially as tables seated next to us were served promptly. Unfortunately, the service overshadowed the overall experience.
Attentive & knowledgeable team. Manager working March 8th was very hands on & a great host. Nice to know that there are still some restaurants out there that still give great importance to the service industry. Added bonus that it's a West Island gem. Thanks for a great evening.
Food was quite good but service one of the worst I've had a while. Those from the restaurant staff that we interacted with were nice although, it took about an +1 hour to get our food, asked for the bill & after we waited 15 mins (& still nothing) we got up to find a waiter to ask, part of our meal was missing & we were told the wrong price for the special of the night that we ordered. Low staff can definitely be a contributing factor, but being given a heads up at the beginning of the service would help.
We got there at 6:15 & were out at 9.
We had a lovely experience here. We were served by Maggie & she was very sweet & suggested amazing options which we will be back to have again! The baked scallops & the homemade bun is to die for.
Great overall atmosphere, I really admired the cozy vibe attributed to this spot. The food was tasty, the service was a tad bit slow, it took us a while to get our meal but the server was very kind.
13 mars 2026
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The food arrived cold & looked like it had been sitting for a while. The pasta was dry, the sauce lacked flavor, & the chicken was overcooked. For the prices charged, I expected much better quality. Presentation was sloppy, & the portion sizes were small. Extremely disappointing.
Soooo happy that we now have a restaurant like Lou's in the West Island! Amazing food, cocktails, service. So many signature dishes that keep us coming back for more. Would highly recommend!
Great restaurant!
We loved everything we tried. Brioche bread with garlic butter, the ravioli & papparedelles, steak, Caesar salad & chocolate cake. All delicious! My favourite was the ravioli.
The service by Hanna & Jacob was exceptional.
