Overall, reviews of Lou's Restaurant describe a dining experience that many find delicious and inviting, with standout dishes, well crafted cocktails and a wine list that complements the menu. The food is frequently praised for freshness and flavor, from tuna carpaccio and pasta dishes to burgers and desserts like bread pudding. The atmosphere is described as cozy, stylish, and welcoming, with a neighborhood vibe that many appreciate for dates or casual dinners and even private events. Service is variable, ranging from attentive, knowledgeable and friendly to slower, less consistent experiences with occasional delays or miscommunications, though staff are commonly described as kind and helpful. Noise levels and portions are recurring themes, with some finding the room pleasantly lively and others finding it loud or the portions small for the price, yet many guests leave impressed and eager to return.
Had a fantastic evening group of seven ladies, & the experience was flawless from start to finish. Finding a spot that handles a larger group with such grace can be a challenge, but this restaurant nailed it.
Exceptional Service
The absolute highlight of our night was our server, Haylo. Managing a group of seven can be like herding cats, but Haylo was attentive, witty, & perfectly timed with every course. We never felt rushed, yet our glasses were never empty-truly top-tier hospitality that made us feel like VIPs.
The Flavors
We shared a variety of dishes & cocktails, & a few items truly stole the show:
• Rosemary Gin Fizz: This was a masterclass in balance. The piney fragrance of the rosemary paired beautifully with the botanical gin, making for a refreshingly sophisticated start to the evening.
• Pasta Genovese: Rich, savory, & deeply comforting. The depth of flavor in the sauce suggested a lot of patience in the kitchen; it was easily the table favorite.
• Roasted Half Chicken: It's rare to find a roasted chicken that is both incredibly juicy on the inside & perfectly crisp on the outside. It was seasoned to perfection & served as the ideal anchor for our shared meal.
Final Verdict
If you are looking for a place that combines a vibrant atmosphere with high-quality cuisine & service that actually cares, look no further. Whether you're a group of seven or a party of two, this place delivers. Ask for Haylo-you won't regret it!
I will go back 100% for drinks & the vibe, especially the terasse! But food wise, other than the bread (love the butter garlic spread) was wayyyy too pricey for what it is. A pasta plate (minus the crumble meat in the sauce) for 28 dollars with about 20 pieces of rigatoni…… my toddler eats more than that! I left still hungry. The person I was with had a tasty burger with a food portioned salad with no fries for the same price but they could of added the fries come on :)
Apr 24, 2026
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My partner & I had a dinner date here a few weeks ago & received the worst service we've ever experienced. Our waitress took our order & then ignored us/abandoned us the rest of the night. She didn't inform us that she had messed up our food order & we ended up waiting over forty-five minutes for a plate of pasta. I also had to refill our own water but thankfully was right next to the water station!
A very kind busboy ended up serving us the rest of the night & even offered us free cake & bread for the inconvenience!!
Our waitress ended up only coming back to bring the check & get gratuity. It's unfortunate when employees bring their personal problems to work & let it affect the service.
Unfortunately we'll only be back if some staff members learn to leave the drama at home & stop gossiping on the job. Tuna carpaccio was yummy tho!!
The food arrived cold & looked like it had been sitting for a while. The pasta was dry, the sauce lacked flavor, & the chicken was overcooked. For the prices charged, I expected much better quality. Presentation was sloppy, & the portion sizes were small. Extremely disappointing.
Service was VERY slow & honestly food was sub par - after waiting over ONE HOUR for Rigatoni & Seabass. Our reservation was at 18:00, when we arrived, the host mentioned how they will have private party at 20:00 & that our dining time was enough. Our food arrived at 19:21. Though they were very fast to bring out the bill.
Pasta was undercooked. Seabass was small! Honestly we did not know why it took that long to cook something very basic.
I don't know why this restaurant is'hyped'. It was definitely not worth it & we fell on to that trap.
Dinner for 4. We got 3 starters: crab cake, crispy brussle sprouts & the house buns.
Sprouts were amazing, buns were good, crab cake was just ok.
4 mains: pasta vodka, pasta be obese & 2 burgers. Both pastas were great & the burgers were also quite good, can do salad or fries & get a good portion either way.
1 chocolate cake. This was super good.
We also got Gin fizz, & coffee negroni. The negroni was awesome.
It was LOUD in there, we could still talk but it was nice to walk out to the quiet street after wards. But overall, really enjoyed the experience there. We totalled over $300
Oct 20, 2025
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Tried this place last night & was super happy ! There is a cute patio with heaters & the ambiance inside is really warm & cozy. Menu is small, but has a little bit of everything. I had the Brussels sprouts & the tuna which was perfect. My friend had vodka pasta & loved it. We didn't take any pics because we were present in the moment, haha! Will definitely go back again. Had a great time!
Lou's never disappoints. Kicked things off with some fresh oysters, followed by a hearty & flavorful plate of pasta Genovese-absolutely delicious. The meal ended on a high note with their incredible bread pudding, which is worth the visit on its own. The vibe is always welcoming & relaxed, & the service consistently hits the mark-attentive without being overbearing. While the wine selection isn't extensive, they always manage to have just the right bottle to complement the meal. A solid go-to spot in Pointe-Claire.
We were lucky to have a nice seat on Thursday night without reservation. Very nice restaurant with friendly & professional staff. We loved the beef tartare & the pasta. The salmon on the picture had the skin but the one I ordered didn't - I prefer the skin 😆 all good & we will come back. One suggestion: I didn't expect to see burger & Cesar salad as a main dish on dinner menu in a restaurant like this… the chicken & salmon options aren't too exiting as well.
Feb 27, 2025
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Caesar salad was really good, pastas were good too just came out cold-ish
All tables full on a Tuesday
Really good service
Lights could have been more dimmed but that's just my opinion
Overall great addition to the West Island!
So so obsessed with this restaurant. The pasta was absolutely phenomenal. The fries & drinks were also delicious, as well as the oysters. We had Simon as our waiter & he was so kind & attentive. The service was also very quick. The restaurant is quick small so you are very close to your neighbour, which we did not mind at all. Would recommend to anyone & will definitely be coming back!
Dined here the other day & it was an amazing experience ! Crab cakes, chicken & pasta were phenomenal! Our server Maggie was such a pleasure , extremely knowledgeable & nice ! Would definitely recommend trying :)
I recommend online reservation prior to your plan on dining. We went on a Saturday evening around 6pm, there was no available table online so we decided to just go there & check. Fortunately, there was an available table outside, but put in mind it was a cold evening, & no outdoor heater provided. Servers were friendly, but the service was slow. The food was okay. I ordered a burger since I read the good reviews online, though it's just a regular burger with fries to me. Nothing special about it. I like the pasta Genovese that my friend ordered tho.
Oct 6, 2024
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The best burgers in town, the tuna carpaccio is truly out of this world. The scallops have a unique flavor, & my father ordered the Genovese , & even though he's not a big fan of pasta, this one really captivated him. Highly recommended!
Service was exceptional, drinks delicious, but unfortunately main course for 6 out of 7 diners was served cold. Furthermore, the dishes were not the same as earlier visits, not enough sauce in the pasta, salad leaves whole, no vinaigrette on half the salad, bread pudding underwhelming. Several diners had already been a few times, enjoyed their meals. Perhaps trying a new chef? We won't go again.
Everything we ordered were fantastic. Highly recommend the spicy tuna carpaccio, beef tartare, crab cake, baked scallops as appetizers. Pasta & rib steaks (25oz) were also good. Only minor thing was the fires was overly salted otherwise it was very good fries. Great service & chill vibe. Nice to see that West Island have this kind of restaurant. Highly recommended. The downside was that the restaurant was very warm & humid. Like some other reviews mentioned. The AC definitely not working well.
They did not have a lot of things that they had on the menu. Their menu is already small. They had no pasta left. Then they only had 1 burger? Who has 1 burger left? We had a reservation for 6 people. The tuna carpacio was good & their fries were pretty good too. Will not be back tho
