Overall, reviews of Lou's Restaurant describe a dining experience that many find delicious and inviting, with standout dishes, well crafted cocktails and a wine list that complements the menu. The food is frequently praised for freshness and flavor, from tuna carpaccio and pasta dishes to burgers and desserts like bread pudding. The atmosphere is described as cozy, stylish, and welcoming, with a neighborhood vibe that many appreciate for dates or casual dinners and even private events. Service is variable, ranging from attentive, knowledgeable and friendly to slower, less consistent experiences with occasional delays or miscommunications, though staff are commonly described as kind and helpful. Noise levels and portions are recurring themes, with some finding the room pleasantly lively and others finding it loud or the portions small for the price, yet many guests leave impressed and eager to return.
What an amazing burger & fries, but the service made me give them 4 stars. These days tip starts at 20% but they not woth it many times. I think they check up on us once & I had to ask for vinegar twice & never got it. Shame as I loved the food.
Our friend extended an invitation to us for dinner, & we were presented with a diverse selection of culinary offerings. The quality of the food was exceptional. I would wholeheartedly endorse their establishment to anyone seeking a positive dining experience.
Jun 2, 2024
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Some of the best food in the West Island! Everything was bang on. Food, service, atmosphere. We had a bit of everything.. Oysters, crab cake, beef carpaccio, tuna carpaccio, Parker rolls, chicken dish, sea pass, pasta, fries, it was all very very good. Martinis are also really good. Definitely coming every time I'm in Montreal. They also accommodated our last minute reservation & were super cool when we had to change the reso a few times.
Pros: Service & atmosphere were very on point. Tuna carpaccio was amazing! Fries were amazing. Cons: my strip-loin steak was unfortunately quite overcooked :( very disappointing.
Food was very good. Some of the best service i've had especially for the west island. The staff was very friendly everyone always had a smile & the place looks amazing love the mirrors into the kitchen
It was exciting to go to a new place in Pointe-Claire. Nice decor but very loud. Perhaps it's the high ceilings or the open space dinning room but it was hard to have a conversation. The waitress had to speak soooooo loud it was almost a little aggressive. The steak & fries were overcooked. A simple menu & they can't even cook it right. 2/2 steaks were overcooked. & it's overpriced. Not impressed.
Apr 19, 2024
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Food is always very delicious & thoughtful, I especially love the sea bass. The onion dip is also very yummy. The service is friendly & attentive. The martinis are perfect.
Nice little restaurant with some delicious options. Sea bass was excellent, however the portion was quite small for the asking price. Appetizer of tuna was excellent however the $22 crab cake was over spiced, over priced & lacked the fresh taste of crab. All side dishes are an extra cost. The macaroni & cheese is very strong & their fries while tasty, are not evenly cooked so the majority were overdone. Dessert menu was lacking as they only had one option which was a type of pudding chomeur that resembled more of a piece of French toast with ice cream on top & caramel drizzle. Hopefully they add a coffee menu such as espresso & cappuccino since French press was the only option available. This restaurant is one room that holds about 50-60 people max so the atmosphere is quite loud with no option of reducing the noise. Thankfully, their staff is very professional & provides excellent customer service.
cool vibe, great atmosphere Me & my friend ordered 1 drink each, ordered our food & 30 minutes later, the power goes out. After waiting 45 minutes in the dark, the waitress comes & tells us that payment can only be made via cash or leaving a picture of a CC. I didn't have cash & was not comfortable leaving a picture of my CC so I asked to e-transfer. The manager came up & said etransfer is okay, charged us for our drinks + added tax + added an 18% tip without asking if it was okay. i obviously paid but was disappointed in this behavior & it left a bad taste in my mouth about the business of this restaurant.
Excellent service & food! The servers were attentive & friendly, & the general manager really went above & beyond to make sure our experience was top tier. I would recommend this restaurant to anyone in the area looking for a fine dining experience with reasonable prices. The cocktails are also outstanding. I'll be back here as often as I can!
GUYS! This restaurant is the exact spot I was looking for to have my birthday dinner with friends. I will be a regular 100% & can't wait to go back again. The food was top tier, so tasty with a feeling of comfort with every bite. Jono & the whole staff was so attentive & handled alot of the food restrictions with our group, which I know is not always easy. Lenny made me feel seen & at home. Everything you need when you rarely get a night out. Highlights for me were the oysters, the dip (like elevated onion dip but gave me 90's nostalgia feels) & I am still thinking about those parker rolls. "The dirty" cocktail was 10/10 We finally have a good spot to eat quality food with quality service in the village can I get an AMEN. Anyways, EAT HERE.
Just had a superb meal at Lou's. Service was excellent. Thank you Kellie. Hamburger was delicious as were the fries. Sea Bass out of this world & pasta genovese was also delicious. Strawberry shortcake was to die for. As far as we are concerned, for a startup Restaurant it is definitely a place to go for a nice evening out. We will definately be back.Thank you.
Jan 10, 2024
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We have wanted to try Lou's out since they opened several months ago but were never able to snag a reservation (probably because we tried to late...obviously) but lady luck finally called in the new year & we got a table (bar only) at the beginning of January 2024. Although there are a number of restaurants in the Pointe Claire Village, Lou's has created both an elegant yet casual ambiance with a mixed Italian/American-style cuisine. After sitting us at the bar & placing our order, a table cleared & we asked to move to it which they happily agreed to...that's appreciated as many restaurants don't want to hassle with moving patrons to new tables. The menu is not extensive but I would say that all types of eaters can find at least one thing on the menu to enjoy. For our meal, we started with the Parker Rolls (good...but the portion was a bit on the small side) & Crab Cake (very good, excellent sauce but a bit on the pricey side for a single cake)...for our main we had the Pasta Genovese (excellent), Eggplant Parmigiana (it seems they fried the eggplant slices to be crispy before being baked...was excellent...highly recommend it) & a side of Creamed Greens (sounds weird, I know, but was actually quite good). When moving from the bar to the table there was an issue with timing of the main meal being delivered. Due to the delay, the manager complimented us with a tasty Strawberry Cookie dessert & a glass of Amara. Both of which were greatly appreciated & enjoyed as well. Service was very good & attentive & we never felt wanting. Although note that there is (currently) a draft due to a faulty door at the back that affects the left side of the restaurant (as you enter). It wasn't terrible but it was noticeable...just ask to sit on the right side if you can. The restaurant is very busy so reservations are highly recommended...at least several days in advance. Enjoy!
I won't be going back. Was incredibly excited for it to open up, as I live in the area. Went tonight with a friend & we were completely rushed out the door. I wasn't even close to finishing my drink when the waitress came over to let us know we'd need to leave our table for future reservations. There was no one even waiting at the door. As we paid our bill, she reminded us again we'd need to vacate our table for future resos, despite the fact we were sitting next to an empty table. As we walked out there was still no one at the door. Great food & nice decor but terrible service that makes you feel unwelcome. Too bad as the village needed a new spot - I won't be going back there again with that horrible service.
A really lovely new place, very friendly staff & nice atmosphere. I really enjoyed my cocktail, the onion dip with waffle chips, striploin, & strawberry shortcake.
Yesterday was my first time at Lou's & honestly it is THE new place to go! The staff was really friendly as soon as we passed the front door, service was super fast, the food... OMG what a nice menu with a variety of all my favourite meal! I 200% recommend for a date, a quick dinner or even for a big birthday event 10/10🫶🏼🫶🏼🫶🏼
