Commodités, services et plus
Avis pour La Cage
| Nourriture | |
| Service |
Les avis mentionnent souvent
Afficher toutwing(20) sport(16) game(15) bar(15) burger(14) drink(12) hockey(10) chicken(9) pizza(8) beer(6) recommend(6) booth(6)Party of 7- we got seated in a booth right under ventilation (already cold outside) so the food came & within minutes it got cold from the ventilation. Asked to change seats & waitress told us that it was like that everywhere (it was not) so we asked if they could lower it or something & she said no. It was so uncomfortable we had to eat with our jackets on lol i think our food was colder than us at a point. Shame. On top of it, our waitress had a terrible attitude & demeanour, would benefit of some soft skills training. Cage is alright in general- just would not recommend this location.
We made reservations for 4 adults & 2 kids, to celebrate twins 13th birthday. Their request, as they wanted to enjoy dinner & watch the basketball game on the big screen. We arrived & were seated at a nice large table with 6 bar stool chairs. We ordered drinks & were served such & then ordered appetizers & main dishes. About 15-20 min later, we were informed that we had to change tables, as'this is a bar & our kids were under age.' We were told by 2-3 different girls, that we'd have to move & were being put into a small u shaped corner booth, about 15 ft away. The girls said to not take our empty plates. Clearly not my job to move empty serving plates. We 6 squeezed into the booth they had prepared for us, but with only 5 serving utensils. Within minutes, all our appetizers & main dishes were brought by at least 3 ppl. We were overwhelmed with about 9 dishes on a small table surface all at once, with no help in making space, just plates hurriedly pushed in our direction. The food was average. My grandson who ordered pizza, had about 4 pieces leftover which he wanted to take home so we asked for a box. A small 3 inch square (like for french fries) was given & I said,'you want him to put all his pieces into that small box?' The waitress said , she had nothing larger, so she would bring a couple more boxes. Nice, smashing & folding pieces of pizza, on top of one another, to fit. Hard closing the top. My other grandson needed a box for his left over meat & fries & my son needed a box for his leftover salad. We left with 3 jammed, 3 inch boxes. We asked for coffee, but it was brought COLD. We returned it to the waitress & yet, she soon brought the bill charging for the cold coffee. We told her & she said she would redo the bill without coffee. Our tip reflected the very poor service, & the lack of making our family feel welcomed. We mentioned 2-3 times that we were there to celebrate special birthdays, yet the whole situation felt more like a disaster. When approached by the waitress & the young female'manager' as to why the poor tip, we explained that, if kids under the drinking age are not welcomed to dine in their restaurant, why take a reservation for a family party? We were seated by the employee. Why have kids meals on the menu, if kids are not made to feel welcomed? What is the difference between two tables when they are literally 15 ft away from one another? Why bring appetizers & main dishes at the same time? It just felt like they wanted to get us in & out as quickly as possible. I told them that we would never come back. There are many good restaurants in the area, & prefer to go somewhere where we are treated with respect, kindness & professionalism. We were extremely disappointed by this experience & upset that what could have been very fun happy celebration, turned into such a miserable experience. This is NOT a family friendly restaurant.
** edit **May 2nd
Glad we gave it another chance.
Different staff, Different manager (girl with dark long hair & sneakers.
We did not have a reservation & showed up asking for a booth (we were 5) with my elder mother who cannot sit on stools & cannot go up the flight of stairs.
She managed to move a reservation & accommodated us with a booth. Thank you so so much.
It was my sons birthday & was somewhat of a special occasion (18).
They gave us a booth & we were able to have a nice birthday supper.
Waitress (not sure what her name was. African American, super nice & thoughtful. Went above & beyond to make sure we were happy & had everything we needed.
Asked her to try & have the baseball game on the big screen at our booth instead of the hockey game & she was able to accommodate the request. Food was good. Burgers were (according to my husband & son) exceptional & appetizer was really good as well. Drinks were well prepared & we really enjoyed our night. Thank you so much for the great service. We will be back.
**Edit**
What a difference a year makes.
Very rude staff including the manager or whoever that older balding guy is at the door. Was not friendly or accommodating whatsoever. We left. We went to the one on Decarie. We had an amazing time there & will not be coming back to the VSL location eventhough we live 3 minutes away.
We arrived with 45 people. We had food & drinks in front of us in minutes. Freaking amazing selections. Top quality food. Dj booth Great Decor They hustled & served us well. High marks from all of us non french speaking tourists. Thanks