Jack Astor's

L

1.0

I am extremely disappointed with my recent experience at Jack Astor's in Laval (Centropolis). I made a reservation for seven people to celebrate my daughter's birthday, expecting a pleasant family dinner, but the evening was filled with one issue after another.

To begin with, there was a fly in my drink. Our food service was slow, & some items were forgotten entirely. What made this especially frustrating was that the restaurant was not even busy at the time.

The biggest issue came when it was time for my daughter's birthday cake. After asking twice for cake service, our waitress returned visibly upset & informed us that the cake had been dropped. She apologized & told me I would not have to pay for anything, offering a large dessert instead. I declined the dessert & simply asked for the discounted bill so we could leave.

After waiting another 20 minutes, the staff unexpectedly came out with what appeared to be the same cake, now lopsided &'fixed.' I found this unacceptable & unsanitary. By that point, my daughter-the person whose birthday we were celebrating-had already left because she was so disappointed after being told her cake had been dropped.

To make matters worse, when I expressed that I should not be paying given everything that had happened, one of the servers responded by saying they would call the police. What should have been a special birthday celebration turned into a stressful & upsetting experience for my family.

Joshua

4.0

Lots of variety, food & drinks are good & service has always been great aswell.

Vitaly

5.0

Great restaurant! Visiting from out of town with the kids. Great drinks & food. First time time trying the loaded poutine & it did not disappoint. Chuck was our waiter & he was phenomenal! Excellent place to visit with the family!

Loula

1.0

I give this restaurant low star reviews because the quality of the food , the preparation of the food & the service is definitely not worth the price as a family of 4 & with a group of friends .
The chicken goat cheese wrap was packed with so much mayonnaise sauce that the tortilla was soggy underneath, the french fries had so much salt on them!!!

A friend of mine ordered the chicken parmigiana & when she asked the waitress for some cheese on top of her pasta the waitress said it already had some .
I think someone should tell the waitress that when pasta is served at any restaurant in Montreal they usually offer grated parmigiana cheese on top.

Our waitress also had absolutely no idea how the food or the drinks should be served or what type
Of ingredient's are inside any of the dishes .

We ordered a hot brownie with ice cream & the brownie was cold & we told our waitress she simply said , ice cream is always served cold .. lol..lol

4 people we paid $200.00 , for that price it's better to head to your local supermarket & shop a weeks worth of food for your family & cook it to your liking .

We don't mind paying to go out & eat but this was a big disappointment for the whole group . We will definitely not be going back to this location again .

Sam

4.0

Good service from Zarah food good value , steak , pasta chicken 2 drinks 2 coffees 1 dessert all in 155. One issue cutlery not properly cleaned handles were sticky . Time to upgrade the dishwashers .also there were nat like fruit flies all around table

Sophia.Coulombe

4.0

Passé une superbe soirée à écouter la game des canadiens, parfait pour prendre un drink. Très satisfaite du service de Katherine.

Yetunde

5.0

Jack Astor's never disappoints! The food & ambiance are always great, & we had the best host Charlotte, super friendly, attentive, & made our night even better, I spilled my drink & she was super patient with us & gave us a refill. Always a great experience here!

Flora

5.0

Screens everywhere. Great food & drinks.

M.

3.0

Service was slowwwwww & the restaurant was almost empty. The Waiter took 20 minutes just to get us the drink menu when we first arrived. Then another 20 mins to make our 2 drinks. Then another 30 mins to get our food... The actual food was good but nothing to write home about.

Audrey

5.0

Habituellement, je prend les doigts de poulet qui sont excellentes. J'ai voulu essayer le burger fumé allumé BBQ de Jack & wow.

C'était « bon en esti dans yeule »

J'ai oublié prendre mon repas en photo, mais je le recommande.

Les drinks sont écoeurant. Vraiment délicieux.