Jack Astor's
CLOSEDOpens Today at 11:30 am
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Amenities, services & more
Jack Astor's was featured in the article(s) below.
Reviews for Jack Astor's
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zarah(56) drink(36) charlotte(26) astor's(24) burger(21) attentive(20) rapide(19) souriante(19) recommend(19) bar(18) teslim(18) chicken(17)
Food was ok went there to watch a World Cup soccer game staff at the entrance very rude & unprofessional not that welcoming as if the client is not important if he leaves for sure another client will fill his place but that's a short view policy they keep you waiting for a while even though we had a reservation poor quality service unfriendly careless the only good thing was that our team won the game
An experience which leaves you with second thoughts unfortunately
I have eaten here a couple of times while traveling through. Abi has been my server both times. Abi has excellent knowledge of the menu. Abi is patient & kind, I'm a southerner so my accent can be difficult. Abi takes time to make sure I am happy with my choices & helps me with any questions. Without question, Abi provides a great dining experience.
I am extremely disappointed with my recent experience at Jack Astor's in Laval (Centropolis). I made a reservation for seven people to celebrate my daughter's birthday, expecting a pleasant family dinner, but the evening was filled with one issue after another.
To begin with, there was a fly in my drink. Our food service was slow, & some items were forgotten entirely. What made this especially frustrating was that the restaurant was not even busy at the time.
The biggest issue came when it was time for my daughter's birthday cake. After asking twice for cake service, our waitress returned visibly upset & informed us that the cake had been dropped. She apologized & told me I would not have to pay for anything, offering a large dessert instead. I declined the dessert & simply asked for the discounted bill so we could leave.
After waiting another 20 minutes, the staff unexpectedly came out with what appeared to be the same cake, now lopsided &'fixed.' I found this unacceptable & unsanitary. By that point, my daughter-the person whose birthday we were celebrating-had already left because she was so disappointed after being told her cake had been dropped.
To make matters worse, when I expressed that I should not be paying given everything that had happened, one of the servers responded by saying they would call the police. What should have been a special birthday celebration turned into a stressful & upsetting experience for my family.
We got placed in a table were there was no waiter placed to serve us. We waited 30 minutes plus another 10 minutes after the lady told us she was gonna bring us a waiter.
Excellente expérience ! La nourriture était délicieuse, fraîche & parfaitement présentée. Le service de Zarah était chaleureux, rapide & attentionné.
Fresh ingrédients, great cocktails. Friendly staff, plenty of parking.