Gong Cha ressort comme une adresse avec une grande variété de bubble tea et la possibilité de personnaliser le niveau de glace et de sucre, certains mettant en avant un vrai thé et des saveurs de fruits réels. Les avis sur le goût et la douceur sont mitigés: plusieurs boissons sont jugées trop sucrées ou artificielles, tandis que d'autres apprécient le profil et le choix offerts. Le service est souvent apprécié pour sa rapidité et la courtoisie du personnel, et un programme de fidélité permet d'obtenir des boissons gratuites selon la fréquentation; toutefois des expériences d'inconstance dans le service et des commandes mal réalisées sont signalées. L'espace de vente est parfois critiqué pour son confort et le rythme peut varier selon les jours. Certains retours évoquent aussi des soucis avec les croffles et des retours, mais des corrections ont été apportées et les croffles ont fini par être appréciés lorsque bien préparés. Dans l'ensemble, Gong Cha est vu comme une option prometteuse et accessible, avec des boissons souvent réussies et une grande personnalisation, mais l'expérience peut varier.
Great tasting bubble tea & waffles especially the crème brûlée ones. Although I was missing the fork & knife to be able to eat them properly. The shop serves them with a wooden stick which is not the most convenient tool to eat waffles with sauce, I find.
5 mars 2026
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Thank you Kenny whoever you are for the excellent service. We ordered on Uber & asked for additional requests & he so kindly delivered. My friend & I really needed this today, thank you for making our day shoutout Kenny f
J'en n'est goûter des sortes de bubble tes dans différents endroit mais celui là jai été choquer & émerveiller part le goût le cout & le fonctionnement setais vraiment géniale le meilleur bubble tes de ma life
They use the same cup for the large as the regular , & tells us that for the regular they only fill the cup partially when there's clearly a bigger cup in display. While the iced cups follow the standard practice. It's a little funny why they would sabotage the reputation just to be cheap
Re- response from owner:
1. When I ordered for the large cup, the lady never told me it would be the smaller cup but filled a bit more. (fyi it wasn't exactly filled to the brim neither)
2. I've worked in the bubble tea industry before, the fact that you guys only fill a portion of the cup if the customer ordered the regular size is deceptive & cheap by nature. When we order for a regular bubble tea we should expect a 500ml drink in Montreal, when its a large it should be 700ml.
3. If you're having issues with the inventory, then remove the displayed large cup. I also see there were plenty of stacked yellow extra large cups at the order counter, so a normal person would expect you at least have large cups that are smaller compared to those yellow ones. You clearly didn't intend to communicate this with your customers else you would remove those from display.
4.'We are not sorry we were not up to your standards' I believe that's just a typo or it'd be a little ridiculous.
Meilleure place pour aller prendre un Bubble Tea, fait avec du vrai thé & saveur de vrais fruits! Tu peux personnaliser à ton goût niveau glace, niveau sucre & plein de possibilités! Très bon service, j'y vais tellement souvent que Cédric connaît ma commande avant meme que j'ai le temps de le dire ! Il y a aussi un programme de fidélité client, j'ai souvent des breuvages gratuits! J'adore Gong sha dix30 🥰😍🥤
27 déc. 2025
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Prices are reasonable, but service is really inconsistent. In store seating SUCKS too.
The tea taste isn't bad but there's just so much sugar, even with minimum sugar its all I can taste.
Edit: also giving discounts when clients are mad is a bad idea, cause people will leave bad reviews to get discounts, its a loose loose scenario.
But there's lots of potential!!
The staff was friendly, but the drink was meh. The waffle with mango ice cream: presentation was great, taste was alright. Took a while to wait for the waffles too. The keychains were cute so I purchased one! The drinks.... Although ordered 30% sugar, it tasted like 70% sugar, & flavors were super artificial with an aftertaste. Furthermore, our drinks were made wrong, as you can see the sticker says'Large' on both of the QQ peach green tea & were in fact made medium-sized (compared to the brown sugar oolong milk tea in the middle which was made to size large). We returned to the shop the next day as we were in a hurry the day of purchase. We weren't able to get a refund but we did get the same two drinks, this time with 0% sugar which was slightly better. All in all, I don't prefer their drinks & would probably go somewhere else for bubble tea next time.
3 juil. 2025
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Order 6 croffles thru delivery. What can i say more. Just look at the pictures. 5 out of the 6 Croffle's batter is still raw. The shape is not even a croffle shape. Not acceptable. Owner please comment & what went wrong?
UPDATED
So as promised by Gong Cha owner, I went back for the croffles. Before going back, I had a great communication with the owner & their emails reply were quick. Arriving on site, the employee was aware of the order & didn't took long to get the croffles ready. (See new uploaded picture) Croffles were delicious & the service was great! Also ordered 2 drinks & they were perfectly done. 2nd chance granted with 5 stars! Hopefully next time it will be as fresh as this time.
Correct sans plus
Malheureusement nous n avons pas été impressionné par les bubbles tea commandés.
L employée, bien gentille, a eu beaucoup de difficulté à nous comprendre tant en français qu'en anglais.
Dans l'une des commandes la gelée ajoutée a été oublié. Dans le thé vert mangue & ananas je ne suis pas convaincue que c'était la bonne recette & c'était peu goûteux.
Bref expérience peu convaincante à cet endroit malheureusement.
Ordered a hot taro milk tea yesterday, but it had a strong aftertaste akin to raw corn. Not sure if it's because of the base tea, but I sadly had to throw the drink away because it just tasted weird & not like any taro milk tea I've had before.
Unfortunately, they also got my friend's order wrong (probably misheard), but she let it slide to avoid causing trouble.
