Gong Cha

Rubyanne

1.0

Le 25 juin à 4h29 & le 1er juillet à 4h36, mes enfants ont acheté deux fois des bubble teas pour obtenir les porte?clés Felix.
La publicité indique clairement qu'il faut acheter 2 breuvages Felix pour recevoir le cadeau.
Pourtant, à deux reprises, votre caissière a affirmé qu'il fallait en acheter 3, ce qui contredit votre propre promotion.
le 1er juillet à 4h36,elle a même prétendu que c'était écrit sur l'Instagram de Gongcha Dix30 - ce qui est faux.
J'exige une explication de la part d'un responsable. Pourquoi vos employés appliquent-ils des règles différentes de celles annoncées ?
L'employé, le jeune homme all time àl'air malheureux, jamais smiling face, jamais'Bonjour' C'est comme on n'est vraiment pas bienvenue.

Stella

4.0

Insecte retrouvé dans le bubble tea… dégueulasse, goût très peu goûteux.

Bryan

2.0

Milk tea was lacking flavor. Croffles were burnt on one side. Honestly, was excited to go there after dinner but ended up with disappointment...

Anna

5.0

Great tasting bubble tea & waffles especially the crème brûlée ones. Although I was missing the fork & knife to be able to eat them properly. The shop serves them with a wooden stick which is not the most convenient tool to eat waffles with sauce, I find.

YBox

1.0

They use the same cup for the large as the regular , & tells us that for the regular they only fill the cup partially when there's clearly a bigger cup in display. While the iced cups follow the standard practice. It's a little funny why they would sabotage the reputation just to be cheap

Re- response from owner:

1. When I ordered for the large cup, the lady never told me it would be the smaller cup but filled a bit more. (fyi it wasn't exactly filled to the brim neither)
2. I've worked in the bubble tea industry before, the fact that you guys only fill a portion of the cup if the customer ordered the regular size is deceptive & cheap by nature. When we order for a regular bubble tea we should expect a 500ml drink in Montreal, when its a large it should be 700ml.
3. If you're having issues with the inventory, then remove the displayed large cup. I also see there were plenty of stacked yellow extra large cups at the order counter, so a normal person would expect you at least have large cups that are smaller compared to those yellow ones. You clearly didn't intend to communicate this with your customers else you would remove those from display.
4.'We are not sorry we were not up to your standards' I believe that's just a typo or it'd be a little ridiculous.

LANIE

5.0

Meilleure place pour aller prendre un Bubble Tea, fait avec du vrai thé & saveur de vrais fruits! Tu peux personnaliser à ton goût niveau glace, niveau sucre & plein de possibilités! Très bon service, j'y vais tellement souvent que Cédric connaît ma commande avant meme que j'ai le temps de le dire ! Il y a aussi un programme de fidélité client, j'ai souvent des breuvages gratuits! J'adore Gong sha dix30 🥰😍🥤

Alexandre

3.0

Prices are reasonable, but service is really inconsistent. In store seating SUCKS too.
The tea taste isn't bad but there's just so much sugar, even with minimum sugar its all I can taste.
Edit: also giving discounts when clients are mad is a bad idea, cause people will leave bad reviews to get discounts, its a loose loose scenario.
But there's lots of potential!!

Sylvia

2.0

The staff was friendly, but the drink was meh. The waffle with mango ice cream: presentation was great, taste was alright. Took a while to wait for the waffles too. The keychains were cute so I purchased one! The drinks.... Although ordered 30% sugar, it tasted like 70% sugar, & flavors were super artificial with an aftertaste. Furthermore, our drinks were made wrong, as you can see the sticker says'Large' on both of the QQ peach green tea & were in fact made medium-sized (compared to the brown sugar oolong milk tea in the middle which was made to size large). We returned to the shop the next day as we were in a hurry the day of purchase. We weren't able to get a refund but we did get the same two drinks, this time with 0% sugar which was slightly better. All in all, I don't prefer their drinks & would probably go somewhere else for bubble tea next time.

Aigerim

5.0

best bubble tea! you can customize your order however you want

Mya

4.0

Well located & good customer service! The bubble tea is so good!