Fuwa Fuwa se distingue comme une adresse où les gâteaux japonais et les pancakes soufflés occupent le devant de la scène: les pancakes sont décrits comme très légers et aériens, avec des saveurs variées comme tiramisu, matcha, pistache ou basque cheesecake, et les croffles salés, notamment au saumon, trouvent aussi des adeptes; l'ambiance et la présentation sont souvent saluées et le recours à un serveur robot ajoute une touche ludique et moderne; le cadre est cosy, mais des critiques récurrentes portent sur les temps d'attente parfois longs, des questions de propreté et des toilettes à améliorer, et des prix jugés élevés par rapport à la portion ou à la valeur perçue; certains visiteurs mentionnent aussi des difficultés en période de grande affluence ou lorsque l'espace est étroit; malgré ces points, l'avis global est favorable pour les desserts et les expériences de dégustation et beaucoup prévoient d'y revenir pour tester d'autres saveurs.
The pancakes were good however the service was absolutely horrible. We went for an after dinner dessert & as soon as we entered it was clear that none of the people working that night wanted us to be there. They were clearly annoyed with our presence. This continued as we proceeded to order. Never have I ever had someone roll their eyes at me for asking questions about the menu but our server did. We just wanted to clarify what a croffle was but this clearly annoyed our server.
Then once we sat down they decided to raise the music volume to a level that made conversation impossible. So much so we had to move tables because we couldn't have a conversation without having to lean in very close in order to hear each other.
The food was good but I'd never set foot in this restaurant again because of the awful service. We've never felt so unwelcome in a place before.
Since the pancake was made to order, the wait time was a bit long. The food was decent, though the price felt high for the quality. The staff were friendly, but relied on a robot to deliver the order. Because there were so many customers in its way, the robot got stuck on its path to my table.
For starters, unprofessional & rude staff. You could tell none of them were the owners because they didn't take any interest in being kind & welcoming to the clients. They were very cold & disconnected.
The souffle pancakes just tasted like omelettes. The fruit seemed like it wasn't washed very well.
We ordered coffees, but they came without a spoon or sugar. We had to go to the counter & ask for them, but instead of a spoon, they only had stir sticks. Which is fine, but they didn't even bring us any.
They didn't bring our whole order together. It was one item at a time for the coffee then one dish then another dish so we couldn't enjoy everything together.
The cleanliness & hygiene of the whole restaurant seemed on the low end for sure. We had to wipe down our own table before we sat down.
They also had a stupid robot that brought the food but it wouldn't shut up & kept talking to apparently nobody. & of course, only in French.
Overall, a disappointing experience. It's too bad because I was looking forward to it. Pictures looked good but that's about it. Also very overpriced.
Went there with my friend for Valentine's Day. While the food was very aesthetically pleasing & also good, the service was extremely slow. We were told at the register that wait would be 30 minutes, but it took 40 just to receive the drink we ordered, & 50 to receive the pancakes. There was also no water served at the tables.
Friends & I wanted to try a latte from this location & we were just unimpressed with the whole experience. Store opens at 11am we got there at 11:05 & doors were locked with staff inside watching us trying to open the door. We waited & eventually they opened the store at 11:11 am (no apologizes or thank you for waitings, just acted like everything was normal). We were the first customers & ordered 2 hot latte to go, their second customers didnt come in till roughly 5 mins after (they were not backed up).. it took 10 mins to get 2 hot lattes to go & the worst part is the latte wasn't even hot, it was warm at best.
Très bon, j'appréhendais mais c'était super bon.
Le service c'était un robot ce qui rends très moderne le restaurant. À l'encaissement les filles étaient très souriantes & gentilles . ☺?
Very disappointed in the quality of food & service over time. I went here during the first month of opening & it was delicious. In the first picture from December 2024, you can see the plate is full, the portion is pretty sizeable & the pancakes themselves were yummy & well-cooked. After over a year, I went back today for the same order & was disappointed. This was the Banana Strawberry Nutella pancake, yet I got not even half of a strawberry in my plate. In addition, the pancakes did not seem well done at all, as they were heavily yellow & tasted more like eggs. Overall I would not recommend this place if this is the current state of it.
