The Rail Coal Fire Bistro
1500 Route 138
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Afficher toutsteak(84) recommend(64) attentive(37) highly recommend(34) steakhouse(32) dessert(24) perfection(23) casino(21) wine(19) outstanding(17) freeman(16) quality(16)
As per usual, the experience at ETC is top notch!
Service, atmosphere & food is outstanding.
5⭐?
⭐⭐⭐⭐⭐ Sunday evening perfection - exceptional service that made the night unforgettable
Last night, Sunday evening, we had supper at ETC Restaurant at Playground Casino in Kahnawake, & the experience was truly exceptional.
About a week ago, we experienced an issue related to the return of our car. What stood out was management's decision to handle the situation in a genuinely customer-centric way. As a gesture to make things right, we were invited back for dinner, & that decision set the stage for what became a remarkable evening.
Before heading to the restaurant, we spent a little time enjoying the casino & had the pleasure of winning $600 together, which immediately added a positive & relaxed energy to the night - a great reminder of why Playground is such an enjoyable destination overall.
From the moment we sat down at ETC, the evening felt refined & special. We began with a beautiful Chablis, followed by excellent entrées, including a bruschetta-style dish with perfectly prepared bread & cheese, paired with a beautifully marinated salad, as well as a fresh shrimp entrée. The main courses were outstanding: Wagyu beef & a 40-day aged ribeye, cooked to perfection & served with elegant greens.
Dessert was just as impressive - a beautiful cheesecake & an elegant chocolate mousse, both carefully presented & delicious.
What truly made the evening unforgettable, however, was the service, & in particular Freeman.
Freeman was the person who truly made this night special. His attention, warmth, professionalism, & genuine care elevated the entire experience. He guided us through the menu, offered thoughtful recommendations, & ensured every detail was perfect throughout the evening. Thanks to him, & his personal touches added elegance & personality to the experience & that we would not have enjoyed without his care & initiative.
This is exactly what exceptional service looks like. Freeman's presence transformed a great dinner into a truly memorable experience, one that felt closer to Michelin-level service than a typical restaurant visit.
A sincere thank-you to Freeman for his outstanding hospitality, & to the management team for their thoughtful, customer-focused approach & for creating the opportunity to turn a situation into such a positive experience.
We will absolutely be back.
Big thank you to the whole team!
Roberto was truly outstanding. From the moment we arrived, he greeted us with such warmth & sincerity that it instantly set the tone for an amazing evening. His energy, attention to detail, & genuine kindness made our first visit unforgettable. The food was incredible, but Roberto's service is what made the experience exceptional. He made us feel welcomed, cared for, & honestly just wow. We will absolutely be coming back & will request Roberto every single time. He is a gem & a perfect example of what exceptional service should be.
The expert service & warm hospitality of our servers - Freeman, Roberto & Michael was superb & the food was OUTSTANDING! My friends & I agreed to return again in the NEAR future!!! & we liked being observed by David & John to let them know how much we enjoyed our dining experience OVERALL!!
Etc is always a great time. Food is outstanding wine selection is amazing nice selection of cocktails & mocktails ,the staff is very friendly & well trained in hospitality... & the bonus of the fine dining there's NO TAX
Been to many steakhouses around the world, & this one rates right up there with the best of them. Outstanding food & service define how good this place is, not to mention beautiful decor & atmosphere. The starter tomato salad was a preview of good things to come. The ribeye steak was done to perfection & delicious, the salmon was fantastic & cocktails were delectable. Highly recommend this restaurant if one is looking for a great dining experience.
Roberto was outstanding & made my birthday dinner a remarkable experience. The food was truly top-notch & the atmosphere was fantastic. Highly recommend.
Kim delivered exceptional results with incredible professionalism. The quality of work exceeded all my expectations, & the level of customer care was outstanding. It's rare to find someone so dedicated to delivering perfection. Highly recommended!
Outstanding hospitality, a cozy & inviting atmosphere, excellent vibe, & delicious food
A high end experience that feels like it belongs in Vegas. Outstanding food, service & atmosphere.
We had a wonderful evening at etc. Restaurant, the food was amazing & the service was outstanding. We will definitely
exceptional dining experience with outstanding service & expertly prepared steaks. From the moment you arrive, the staff ensures a warm, attentive, & seamless experience, making you feel truly valued. Whether for a special occasion or a luxurious night out, ETC. is a must-visit. Highly recommended! Thank you to Vincent & the team
I recently had the pleasure of dining at ETC, & it was an outstanding experience from start to finish. We were served by Bruno, & he recommended the porterhouse which was grilled to perfection! Highly recommend!
Absolutely phenomenal dining experience! From the moment we walked in, we were greeted with warm, friendly smiles & impeccable service. The staff was attentive without being intrusive, ensuring our glasses were never empty & that we had everything we needed throughout the meal. The ambiance of the restaurant was perfect for a steakhouse-elegant yet cozy, with just the right amount of lighting to create a comfortable & intimate atmosphere. The cleanliness of the establishment was also top-notch; everything from the tables to the restrooms (which are just outside the restaurant) was spotless, which only added to our confidence in the quality of the food. Speaking of the food, the steak was cooked to perfection-juicy, tender, & bursting with flavor. Each bite was a testament to the chef's expertise. Overall, this steakhouse exceeded all our expectations. The combination of outstanding service, a clean & inviting environment, & exceptional food made for an unforgettable dining experience. We can't wait to return!
Sam was very personable with a wonderful sense of humor 👏🏽 A very enjoyable 😉 & memorable evening. The food was outstanding & the desserts were divine....Thank you for a splendid experience.
Food was great & the service was outstanding. Sam was the best waiter & Antonio was an amazing Somellier. Will definitely come back