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Reviews for Eggstatic
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We went to Ecstatic Restaurant for Suhoor & had a mixed experience.
It took 1 hour & 5 minutes to receive our plates, which is quite long - especially during Suhoor when timing is important. There were also a couple of mistakes with our order. We asked for multigrain bread but were served white bread instead, & the white bread was dry, almost as if it had been toasted & left aside. The potatoes on the plate seemed dry & not very fresh, & the sunny-side-up eggs looked like they may have been sitting before being served. I had the steak, which was okay, but overall the plate felt that it was put aside & lost it's freshness.
That said, Zainab, our waitress, was excellent - kind, professional, & clearly doing her best. She was the only waitress handling a full crowd, with just one chef & one bus girl supporting. The issue seemed to be understaffing rather than lack of effort. Because of her service, we still left an 18% tip.
Based on the food & wait time alone, this would have been a one-star experience. However, because of Zainab's service & attitude, I'm giving three stars.
This place has potential, but better staffing & kitchen coordination - especially during busy Suhoor nights - would make a big difference.
I go with my partner to have brunch in celebration of my birthday. I heard good things about the place from all the TikToks, & for cultural reasons I rooted for this business.
Cue the disaster! We order 2 plates of food (pulled beef omelette & a sausage egg dish) & for dessert a nice stack of pancakes. We wait…& wait…& wait, we ask the waitress, & she does apologize for the delay & stresses that the place is busy. I appreciated her politeness, so we wait some more, something arrived finally. It was the pancakes, we received the sweet dish before the savoury :)
What can we do? We eat it because we are hungry & borderline frustrated at this point. We wait for a further duration of 45 MINUTES till we lose it & stress on receiving our dishes, to which the waitress apologizes -again- & offers to pack our dishes as takeaway once they are ready (what kinda solution is that?!)
The dishes arrive 10 minutes after that, & if I say that they were the most underwhelming dishes I have eaten in Montreal since my arrival to it I would not be exaggerating. Lukewarm food with medium portions & missing ingredients. We complain that my partner's dish (the sujuk/sausage & eggs) is missing crucial ingredients listed in its description, her dish is taken & it gets cancelled from the check (pretty standard procedure) but she is not offered a replacement (she leaves hungry).
To add insult to injury, we pay what I think is an exaggerated value & also asked to tip!
I probably would never go again.
The service & the owner were excellent, & the food was delicious. Even during a very busy brunch hour, the service was fast & well organized.
Some of the negative reviews seem to judge the restaurant solely because the owner speaks English rather than French. That has nothing to do with the quality of the food or service. Our experience was friendly, professional, & welcoming, & we would happily return.
The restaurant was full an busy & I ordered a lot of things & food & the the food came just at the right time & I was surprised that it came that fast tho it was so busy & about the food is very good I'd eat it everyday as a breakfast & I appreciate the service they are so nice & I give it 5 stars