Bouza

Jay

1.0

I heard so many people saying that Bouza is an amazing ice cream store, so we decided to try it out. Most people don't know what real ice cream is or tastes like, so they will love any ice cream they try. The reality was shocking! This is not ice cream, this is industrialized flavor & gum; it was tasteless! The pina colada was horrible; you can feel the artificial flavors of pineapple & coconut. Same for the strawberry one: you can immediately feel that this is not real fruits in there. Same for the achta, it tasted more like iced milk, it tasted nothing like achta; same goes for the frozen ice cream cake. For that expensive price point, I was waiting for the wow factor, I was expecting an ice cream where you can see chunks of real strawberries or other real fruits in there, but sadly this was not the case. Artificial flavors can never taste like real fruits. I was really disappointed; I wanted to leave a 5-star review but in all honesty I cannot because you won't get your money's worth.

Najah

5.0

Bouza in Laval was an amazing experience from start to finish. The ice cream was delicious, the quality was outstanding, & the flavours were unlike anything else. The service was friendly & welcoming, & the whole atmosphere made it a great place to visit. I'll definitely be coming back the next time I'm in the area. Highly recommended! 🍦😊

Mary

3.0

Please bring back the Ashta texture of icecream. It's ordinary this yr , pistachio icecream does not have the burnt nut taste

Rana

5.0

Tasty ice cream & well behaved personnel

Nizar

5.0

Fantastic experience! The ice cream texture is so unique, & the flavors were great. Highly recommend the Halva. The portions are also more than enough. Will come again!

Masood

5.0

They offer excellent ice cream, yet their service is not good-it is remarkable.

Wania

5.0

There were so many flavour options, & were all amazing! Tia provided exceptional service, & made sure a nut allergy was carefully dealt with. Best ice cream!

Abdullah

5.0

Very friendly staff & very tasty ice cream.

Erini

5.0

It was our 1st time at Bouza, & woow their pistachio ice cream is AMAZING!
It tasted exactly like the pistachio gelato we had in Italy!
Totally recommend this plate, we'll def coming back!

Legacy

4.0

Bouza on Boulevard Saint-Martin is a refreshing addition to Laval's dessert scene. If you're looking for high-quality ice cream with rich flavors & a smooth, creamy texture, this is a place worth visiting. The presentation is inviting, the shop is clean, & the overall atmosphere makes for an enjoyable stop, whether you're ending a meal or simply treating yourself.

The selection offers something for everyone, & the quality of the ice cream speaks for itself. The flavors taste carefully crafted rather than overly sweet, allowing the ingredients to stand out. The service was friendly & efficient, making the experience pleasant from start to finish.

The only observation that deserves management's attention concerns the payment terminal. I took the time to verify the suggested gratuity amounts, & they did not appear to correspond to the advertised percentages. In addition, the suggested tips seemed to be calculated on the total amount, including taxes, whereas in Québec consumers generally expect gratuities to be based on the pre-tax subtotal. For a business that clearly takes pride in the quality of its products, transparency at the point of payment is an equally important part of the customer experience. I hope this is reviewed, & I look forward to seeing this detail addressed on a future visit.

Overall, Bouza delivers an excellent product in a welcoming environment. With a small adjustment to the payment terminal, the entire experience would better reflect the high standard the business has established.