Ben & Florentine

A.E.

1.0

HORRIBLE SERVICE - Friday, June 19, around 8:00 AM
This was, without question, the worst customer service experience I have ever had at this establishment.
At approximately 8:00 AM, I politely requested a window table for one. There were already customers seated in that area, yet the employee at the entrance refused the request & stated that SHE decides where customers are seated because some employees were late. She then instructed a colleague to keep customers jammed in one section.
In other words, customer seating was apparently being determined by what was most convenient for her, not by customer service or common sense.
The employee's attitude was arrogant, confrontational, & completely inappropriate. At no point was I rude or demanding. I simply made a reasonable request. Instead of responding professionally, she acted as though accommodating customers was an inconvenience.
Faced with this behavior, I decided to leave. As I walked out, she loudly called after me,'JE VOUS SOUHAITE BONNE JOURNÉE, MONSIEUR,' with unmistakable sarcasm. It was petty, disrespectful, & entirely unprofessional.
What is most shocking is that this restaurant has generally provided excellent service in the past. This employee's conduct was so far below acceptable standards that it raises serious questions about supervision & management presence during morning shifts.
Refusing a seating request is one thing; speaking to customers with arrogance, dismissiveness, & open sarcasm is something else entirely.
I left without ordering & will think twice before returning or bringing my team for brunch unless I am confident that this kind of behavior is being addressed.

Mark

5.0

Perfect spot for breakfast/brunch
Large selection of dishes & portions!
The staff are all friendly & welcoming!

Thomas

5.0

Très bon restaurant pour bruncher. Le personnel est très agréable & chaleureux (merci à Marie-Pier pour son accueil).

Les prix sont corrects voire en dessous de la moyenne & les portions copieuses. La nourriture est très bonne & le choix est varié !

Je recommande fortement !
Pensez à réserver !

Bros

5.0

One of my favorite breakfast spots downtown! I always go for the classic breakfast & it's consistently great. The menu offers lots of choices & the food is always fresh & tasty. Perfect place to meet friends & enjoy a relaxed brunch, whether on weekdays or weekends.

Sofía

4.0

It's a good place to eat a well served breakfast or brunch for an affordable price. Not too noisy, relatively fast service, clean & very well located in downtown.

Carlos

4.0

Great food & good service. It's a great brunch place & decent price for the location, no complaints overall.

Ruthful

4.0

We had a quick brunch at this spot, There's really nothing too special, but it definitely did the job! The staff were super friendly, which made the experience better. The vibe was a bit meh, but overall it was fine. We left satisfied & full, so it's definitely worth your time & money if you're nearby.

Mathieu

5.0

Valeur sûre pour un brunch. Le service a été bon & agréable.

Maya

5.0

A good place for brunch! Tasty, pleasant, & good price to quality ratio.

BBPJ

5.0

We had a great breakfast (or brunch) here! The service was friendly & attentive, & the atmosphere was warm & welcoming. The taters were especially delicious - not sure what seasoning you use, but they were a standout. Portion sizes were just right, prices were very reasonable, & there's such a wide selection on the menu. All around, a great dining experience - we'll definitely be back!