Ben & Florentine

Morad

2.0

Today, I went to the Ben & Florentine restaurant located downtown on Mansfield Street after dropping off my vehicle for servicing & a tire change.
Upon arrival, I was assigned a small table for two. I had my breakfast & then ordered a smoothie. While I was still within my expected waiting time (approximately two hours, until I could pick up my vehicle), the waitress seemed eager to bring me the bill, which I paid immediately.
Barely five minutes after I had paid, the waiter came to ask me to vacate the table so they could seat other customers. I refused, explaining calmly that I had not yet reached the two-hour period & that I was simply waiting to retrieve my vehicle.
The waiter then adopted an insistent & inappropriate attitude, even going so far as to question how much time I had left while looking at his watch, clearly putting pressure on me. I indicated that I had about 15 to 20 minutes remaining, but his behavior made it clear that he wanted me to leave immediately.
I find this attitude disrespectful & completely unacceptable. It shows a clear lack of consideration for the customer. This is an experience I have never encountered before & does not reflect the level of service one would expect.
I would like to bring this situation to your attention & hope that it will be taken seriously.

Mark

5.0

Perfect spot for breakfast/brunch
Large selection of dishes & portions!
The staff are all friendly & welcoming!

Bros

5.0

One of my favorite breakfast spots downtown! I always go for the classic breakfast & it's consistently great. The menu offers lots of choices & the food is always fresh & tasty. Perfect place to meet friends & enjoy a relaxed brunch, whether on weekdays or weekends.

Sofía

4.0

It's a good place to eat a well served breakfast or brunch for an affordable price. Not too noisy, relatively fast service, clean & very well located in downtown.

Jocelyn

5.0

Friendly staff made sure our group of 14 was treated like kings ! Our friends from Belgium loved the food to the point that they're thinking about importing the concept to Europe. We were there on the morning of Dec 31 & back the next day. A fabulous breakfast experience!

JOSE

1.0

Long time waiting for the breakfast.

Dennis

5.0

We went to B&F a couple times for breakfast in downtown Montreal. Jane was our several both times. She was awesome & the food was great!

Hung

4.0

It's a good place for before work breakfast right in the middle of Montreal downtown. However, need to make time for it. It's in no means, a quick breakfast. The reason is due to its convenient location & its popularity. It gets crowded pretty fast & due to staffing shortage, the speed of service suffers. In addition, forget about driving the due to the scarcity of parking places in the neighbourhood.

BBPJ

5.0

We had a great breakfast (or brunch) here! The service was friendly & attentive, & the atmosphere was warm & welcoming. The taters were especially delicious - not sure what seasoning you use, but they were a standout. Portion sizes were just right, prices were very reasonable, & there's such a wide selection on the menu. All around, a great dining experience - we'll definitely be back!

Steve

5.0

Such a great breakfast! Avocado, Lix, shredded ham, maple butter sauce on French Toast….sooo many good choices & flavors & hearty servings!