Beautys Luncheonette
FERMÉOuvre aujourd'hui à 8:00 (am)
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Les avis mentionnent souvent
Afficher toutbreakfast(55) bagel(37) beauts(34) pancakes(28) classic(24) brunch(21) egg(16) coffee(15) institution(14) fresh(13) potatoes(12) bacon(12)
I visited this place for brunch &, at first, I had a very positive experience. The food was great, & the service was friendly & attentive.
Unfortunately, my experience changed when it was time to pay. While I was selecting the tip amount on the payment terminal, the employee stood watching the screen, making me feel uncomfortable & pressured. Tipping should always be a personal choice, & I don't believe customers should feel judged for the amount they decide to leave.
After I changed the tip percentage because I felt pressured, the employee's attitude changed noticeably. The thank you felt cold, they turned away abruptly, & it gave me the impression that they were dissatisfied with the amount I had tipped. Had I known I would receive that kind of reaction, I honestly would have chosen not to leave a tip at all.
I believe fair wages are the responsibility of employers, not customers. Tips should be an optional gesture of appreciation for exceptional service, not something customers feel obligated or pressured to provide.
It's disappointing because the restaurant itself is very good, & I genuinely enjoyed the food. However, this interaction left such a negative impression that I'm hesitant to return. I hope management addresses this, as no customer should feel uncomfortable during the payment process.
Man, do I ever love this place! Especially when Larry, son of the 1942 couple who founded this place. I love to say hello, he is a classic charming proprietor! My favorite diner in all of Montreal. Classic impeccable interior, black & white tiles, long lunch counter, cozy window booths. Huge portions of delicious breakfast - brunch food. Lively young customers. Today we were in luck, no lineup - when there is they do an awesome job of moving folks quickly in & eating. You won't need dinner! Highest recommendation! 👑🐒⚜? d
Bel endroit pour bruncher, mais beaucoup trop d'attente & pas possible de réserver...
Proceed with caution!
While visiting Montreal, I took two local friends to Beauty's Restaurant for brunch on Saturday, May 30, expecting a classic diner experience at this long-standing establishment that I have frequented for the last 10 years. Unfortunately, it turned into a complete disaster. The server was pleasant enough in the beginning when I ordered a bottle of Prosecco. She then asked my friends what they would like to drink. One ordered a cappuccino with oat milk, to which she sarcastically responded,'We're a diner; we don't do that here.' He relented & ordered a cappuccino with regular milk instead. My second friend ordered a black coffee. You could tell she was not happy with us as she walked away. Several minutes later, a busser returned to the table carrying a bucket containing two unopened bottles of Prosecco. I told him,'Sorry, sir. Thank you, but I only ordered one.' The confused busser walked away. Our server returned shortly thereafter & asked,'What's the problem?' I politely explained that I had only ordered one bottle, not two. She immediately became defensive, insisting that one of my friends had also ordered a bottle of Prosecco. Once again, I politely corrected her, explaining that one friend had ordered a coffee & the other a cappuccino with regular milk. She responded by pulling out her notepad & franticly flipped through her chicken-scratch writing, vigorously searching for evidence that would prove us wrong & set the record straight. She was unable to produce it. Her face turned red. Without saying a word, she abruptly grabbed one of the unopened bottles & walked away. At that precise moment, I knew we were in for the Brunch From Hell. Seven minutes passed before she returned with the coffee. The mood was tense & the atmosphere heavy. Another 25 minutes passed before the food finally arrived: a mixed green salad, a breakfast sandwich, & a smoked salmon bagel. My salmon bagel looked edible. My friend's breakfast sandwich, however, I wouldn't have fed to my dog food. These dishes were all priced between $16 & $22 before tax. Despite this, we put our heads down & ate the mediocre food. While consuming my $18 smoked salmon bagel-burnt around the edges, served on stale bread, & lacking capers or even a solitary lemon wedge-I thought to myself: if our server does the bare minimum & asks how the food is, I'll give her a 10% tip. She strategically returned about 15 minutes later, after we had finished eating. At that moment, my decision was made. I would not be tipping her. I told my friends to ask for separate bills while I stepped away to use the restroom. When I returned to the table, I was bewildered to find the server berating my friend over the amount he intended to tip. She demanded to know why he was only leaving 10%. I responded,'You really don't know why his tip is so low?' She became increasingly agitated & asked whether it was the food or the service.'Both,' I replied. Her face now bright red, she snapped,'You ate all the food, so it couldn't have been the food!' I responded,'& this is how you speak to customers? You bully them into tipping more?' She fires back,'Your entitlement is outrageous. I only make $12 an hour.' I repeated myself.'& this is how you speak to people? How's this working out for you? Not very well, I'm assuming.' At this point, steam may as well have been coming out of her ears. She then argued,'Your friend ordered a mimosa!' To which I replied,'Mimosa is not a word that was spoken at this table.' Outraged, she picked up the payment terminal & threw it down on the table in front of me. Looking at the screen, I took my time, carefully ensuring I did not tip a penny over my bill of $43.69. Growing impatient, she muttered,'Here, let me help you.' Grabbing the machine aggressively, she forcefully selected the zero-tip option for me. I replied,'Thank you. That's the most helpful you've been the entire time.' Taking the machine, she stormed away. The nightmare was finally over. We were free.
I hesitated writing a review about their service, but after reading that some customers were ALSO asked by the waiters to reconsider their tip, I felt compelled to add my own experience. I paid for my friend's orders & my own. Personally, it feels a little ridiculous to have paid over 60$ for what you see in the picture. The food was great! But the service wasn't impressive - simply average, yet the waitress had the audacity to ask for more in a condescending tone. We left another 7$ in cash to appease her, but I honestly should have kept it. Asking customers for more tips is classless. I'd consider going to another brunch place.
Really disappointed in my first trip to Beauty's. I've heard nothing but good things but maybe this was just a bad day. Server didn't say more than 5 words to us outside of taking our order. Didn't check up on us once. The food was pretty gross & cold; especially the'homefries' that are more or less just re-heated boiled potatoes.
EDIT:
I made this initial review while waiting for our bill. This story gets way crazier. After waiting nearly half an hour to pay at the table, we ended up making our way to the front payment desk asked to take care of our bill there, as we had post-brunch plans.
A member of our party had been displeased by the lack of service we had received, & asked that the 18% auto gratitude be removed from their bill. The waitress quickly printed off the bills we had been waiting for when she saw us make our way to the front counter, & met us there.
This is where the theatrics begin. She began by saying that we are threatening her livelihood, suggesting that we must do this often, & repeatedly accusing us of attempting to scam the restaurant. We had repeatedly reassured her that we were willing to pay for everything we had ordered, but that we'd just like the tip removed. This situation continued to escalate to the point that the waitress began cussing at our group. Her most shocking comment was that we all must live a'Miserable Existence'.
I had intended to pay the 18% added to my personal bill despite the poor service, but the waitresses bizarre accusations & outbursts changed my mind. I can't remember the last time I have not left a tip, so this really stands out to me.
The manager watched this entire interaction. She only once stepped in to'remind' us that this is how waitresses pay their bills. She did also snap her fingers at the waitress in an attempt to calm her down. Overall, this whole experience was humiliating & classless.
Reading through the reviews, I can see that'tip-shaming' seems to be common at this restaurant. Needless to say, I will never return. Definitely the craziest dining experience I've had.
Hands down one of the best breakfast spots in Montreal for classic brunch done right. Their pancakes are incredibly fluffy, & the bagels are absolutely amazing-perfect every single time. This place is truly an institution, & you can feel it in the atmosphere, the consistency, & the quality of the food. I always love coming here for brunch, & it never disappoints. A must-visit for breakfast lovers! 🥞🥯
Brunch excellent & complet servi avec le sourire qui réchauffe quand il fait -25°, vraiment super, merci
If you're looking for a place to eat breakfast or brunch.& like the old school diner feel I highly recommend this place, & the staff is extremely friendly.& very quick
Le brunch était honnêtement très mid. Ça fait le job, mais ça ne vaut pas le hype.