Vous magasinez au Carrefour Laval ou vous allez voir un film dans le quartier? Terminez la journée en beauté en amenant famille et amis au grillhouse et bar Bâton Rouge Laval.
Les avis sur Bâton Rouge Grillhouse & Bar convergent vers une expérience globalement positive, avec des portions généreuses et une nourriture souvent savoureuse et cohérente; les côtes levées et le poulet frit reviennent fréquemment comme des succès, tout comme les accompagnements et les desserts, et le choix de vins et cocktails est apprécié. Le service est généralement loué pour sa gentillesse et son professionnalisme, mais les périodes d'affluence ou les grands groupes peuvent rendre l'accueil et le service plus lents et parfois affecter l'expérience globale. Quelques critiques portent sur des cuissons inexactes ou des plats manquant de finition et sur un rapport qualité-prix qui peut sembler élevé selon les plats, notamment lorsque la préparation n'est pas à la hauteur des attentes. L'ambiance est décrite comme conviviale et adaptée aux repas en famille ou entre amis, même si le bruit peut être élevé et que certaines expériences varient selon le service. Dans l'ensemble, cette chaîne demeure une option fiable et populaire, avec des points forts bien établis et des axes d'amélioration régulièrement évoqués par les clients.
On Saturday March 17th we had an underwhelming experience at the Carrefour Laval location from our arrival to our departure. We had a reservation for 8 people at 18:00. When the two of us arrived we were brought to the wrong area of the restaurant where under large group were seating & with no seats available. We had to search the restaurant to find out the others of our group. Then we had to wait so long to get someone to come & serve us. We ordered our drinks & appetizers & waited a long time for them. In fact, we had to direct the server helpers to our table with the drinks & appetizers as they were trying to guess who ordered what at our table versus other tables nearby. The drinks & appetizers were fine however. Then we waited much longer to get our main plates. The same thing happened whereby the server helpers had no ideas you ordered what at our table versus other tables nearby. The food quality was really not what we had experienced with Baton Rouge previously, not to mentioned the temperature which was lukewarm at best. I have always had a good experience at Baton Rouge, this location & many others, but that night it wasn't a good one. Baton Rouge, you can do much better than that.
What a disappointment. It's like the hosts have absolutely no clue how to seat guests. We spent an hour at the bar waiting for a booth but no joy. We drank, we ate appetizers, checked the status 4 times. Unforgivable. Sincerely, for the apathy, & the poor quality control, go anywhere where the place appreciates you & your patronage. But, if you like being treated like a heel, you're home. Enjoy!! 😀
Baton Rouge in Laval offers good food at a balanced price-not too high, not too low. The restaurant has a very nice design, creating a welcoming atmosphere. However, on weekends, it gets extremely busy, which affects the service quality. If you're looking for a relaxed dining experience, visiting during off-peak hours might be a better choice.
They also have a selection of alcoholic drinks, including cocktails, wines, & beers, to complement your meal.
Food is good, reasonable price for the quality but sometimes you don't get a good waiter but should not affect your decision o go for it. If it was not for the guest I was inviting I would have not even tipped him.
Baton Rouge used to be great. Not anymore. The price of the meal as double but the service quality is mediocre. The food is not bad but at this price, I expect better. Maybe it' s was a bad day.
We visited for a weekday lunch with a group of five & were seated quickly. The staff was very warm & attentive. However, the food didn't quite match the quality of the service. We began with their soup of the day, which was excessively salty, almost like drinking soy sauce directly; I ended up just eating a few of the tomatoes from the soup. On a brighter note, the platter was an improvement over the soup. The grilled shrimp was decent, & the lobster was quite tasty.
Im sad to rate this place at this level, they have nice quality tasty food & menu, delicious drinks but the service is horrible & the worst one is the management. ***** update ***** Impressive client satisfaction follow up, After rating this place very low due to the service i received on January 20, i was contacted directly by the client satisfaction team, & after escalating my issue to the boisbriand branch manager, i was directly contacted by Patrick the branch manager & he immediately prioritized my case to fix this incident, we understand incidents happens but dealing after it is where it shows the empathy & the professionalism of the management people. Very impressed with the fast response the welcome & the hospitality Patrick showed. Thank you Baton Rouge for the amazing menu, delicious food & especially your consistency on keeping your brand unique. After all this been said, & after this impressive experience with baton rouge you are left with no choice by re-rating accordingly.
Bâton Rouge is the place for ribs (in my opinion) however I was so disappointed & I was so looking forward to it.
My ribs were dry, not enough sauce, my baked potato was prepared long in advanced & felt warmed up. I didn’t have the traditional coleslaw on my plate nor any condiments like sour cream. No wet napkins to wipe your hands either.
I get food prices have gone up but so have the prices on the menu. They serve the minimum food & mediocre food quality. Truly disappointing.
Excellent service & great quality food. We sat in the bar area which has more a lounge feeling than a restaurant. The menu has many options from steak to salads. I enjoyed a healthy option which was packed with fresh fish & vegetables. I definitely recommend this place for lunch or dinner.
Mediocre experience. It feels they have cut down on pork ribs quality. My party was not impressed with the dining experience.
Bâton Rouge knew better times...
quality & quantity of food 5 pnts! ,services 3 pnts ,understaffed for amount of patrons causing to forget orders on drinks, 2 pnts would have appreciated a table with chairs, instead of the booth. (i am quite big & was forced to sit out over edge of bench! whole night)
