Bâton Rouge Grillhouse & Bar

Mike

1.0

It was a quiet evening, Wednesday 17th 2026. The restaurant was half empty. My son had just done his play in school & we wanted to go out for a small celebration as a family. This turned out to be a very disappointing evening.

My wife & I ordered a salad & the kids ordered on the kids a BBQ chicken breast on the kids menu. I specifically asked for the fries to be hot & crispy. We waited 45 minutes to receive our food on an evening where the restaurant was half empty !

First they came out with the kids dishes. The fries had been on the dish for so long that they literally collapsed & were lukewarm warm, soggy & totally disgusting. Not to mention that they bring a mountain full of fries with about a 2 oz piece of chicken for the kids.. Very unappetizing dish. I immediately told the server that the kids fries were awful & he took their dishes away to put new fries & took about 5 minutes so now the chicken is cold ! I guess it's hard to bring them some fries so they can start eating their chicken immediately.

I ordered the chicken filet salad. Mine arrived cold & soggy & humid. These were absolutely uneatable ! It's like everything had been done for about 10 minutes & were just left there & were forgotten. When you took it in your hand the coating just pealed off with your hand. Even the server saw that this was a horrible dish. He apologized & went to speak to the manager. He came back & said we can redo your dish & we can offer you a dessert & a coffee to compensate. This was absolutely insulting, making us wait 45 minutes for 4 simple dishes, letting them sit there while everything became cold & soggy & them offering dessert & a coffee to compensate for meals that were uneatable. Our evening out with the kids was ruined.

After wasting our time that evening & making the kids wait all this time for a horrible meal, we got up & left this restaurant.

THIS WAS A VERY BAD DINING EXPERIENCE !

UPDATE : COMPANY THAT REPLIES WITH AUTOMATED MESSAGES ! This company does NOT care about customer service or quality. You have all the information you need & requested in my review yet you want me to send it to your email. Cut the BS ! Easy to see why your once very busy restaurant has suddenly become so quiet ! Price went up & everything else came down !

Manny

4.0

Food was tasted, but my santa fe chicken came cold

Garine

5.0

I ordered the chicken breast with mushrooms.. was very delicious the portion & the temperature was perfect.
My mom's dish was the fish & chips & she loved it.

Sari

4.0

We went for my husband's birthday.I chose Baton Rouge for there onion soup, which I could not wait to have.Broth was very tasty but EXTREMELY salty which we could not eat.On to the main meal.The chicken tenders were melt in your mouth & the mashed potatoes were amazing.Service.was excellent , even though we must have had about 6 different ones.Cannot.wait.ro go back.

Darin

3.0

Was really busy & cold draft I was wearing my coat then my boyfriend ended up putting his coat on also.. I was happy with my food. B
Ribs but chicken wings I didn't like wasn't crunchy & my bfs steak was cooked to long & there was so many ppl) he didn't say anything so wasn't the best experience next time we will go in day time

Hector

5.0

Shame on me I did not take any photo. Had a very mixed of food this time. Soup of day was a delicious carrot soup. Chicken wings, Rib steak & Ribs with the famous all dressed baked potato with 2 cocktails. Still one of my favorite places to dinner.

JU

2.0

Front desk was crazy- we had a reservation & we wait in the hall for another 20 min, then it took over 1 hr to get our food, we had young children with us. The food was not that good. Children's mini burgers were completely burned & the chicken tenders had mostly friture & no meat.

Meghna

5.0

Comfort classics. Classic restaurant & well known. Great ribs & chicken & burgers . Newly added some more fish dishes that look super appetizing . Well renovated, all locations over the last 1-3 yrs.

Zoé

3.0

We had lunch here at Bâton Rouge Laval. The spinach dip was disgusting, we returned it & they did not charge us for it. We ordered fish & chip, it was full of batter & the fish was way to over cooked. The chicken salad also had to much extra batter on the chicken but I can say the service & the waitress we had was excellent. Will I return? No, thank you.

CM2

5.0

I got the ribs & chicken filets, my mom got the branzino. Food was lovely, service warm & friendly, & the restaurant is huge! Haven't been since the renovations & it's very nice inside. Overall great experience. Will be coming back! :)