L'Aspire AMEX Salon/Lounge propose un voyage culinaire international sophistiqué, mariant magistralement diverses saveurs mondiales pour une expérience gastronomique raffinée. La carte met en avant des plats de pâtes d'une grande maîtrise, utilisant des techniques traditionnelles et des ingrédients de premier choix, complétés par des sélections internationales inspirées qui satisfont les palais les plus exigeants. Les convives peuvent s'attendre à une atmosphère soignée, propice aux conversations détendues et aux repas mémorables. Cet établissement offre une sélection de plats conçus pour procurer une aventure gastronomique distinctive et satisfaisante. Chaque assiette témoigne de l'engagement de la cuisine envers la qualité et une présentation novatrice, garantissant un moment culinaire unique.
Le salon Aspire reçoit des avis mitigés, les visiteurs louant fréquemment la propreté, le design moderne et le personnel exceptionnellement aimable et attentif qui améliore souvent l'expérience. Alors que de nombreux clients apprécient la haute qualité de la cuisine préparée à la demande et l'ambiance relaxante, d'autres expriment leur frustration concernant l'absence de toilettes à l'intérieur du salon, la variété limitée du menu et l'inefficacité du système de commande par code QR aux heures de pointe. Les longs temps d'attente pour entrer et les retards potentiels dans le service des plats restent des points de discorde, poussant certains voyageurs à suggérer que le salon convient mieux à ceux qui y accèdent gratuitement plutôt qu'à ceux qui paient le tarif d'entrée.
Had a terrible experience here today. I didn't know much about the Aspire lounges & the lounge i usually use was on the international side only & this was the only lounge around. The sign on the outside said Amex card holders are welcome & you can pay $60 to address the lounge. I have two amex cards (25+yrs) & a priority pass so i thought i would just go in & ask. Well the woman there was so dismissive of my questions & acted like she couldn't give me the time of day. She behaved like one of those luxury store clerks you see in movies that talk down to customers because they think they are not rich enough or have status. It made me feel so little in the way that she spoke to me that after i walked away it just hit me hard. I realize now it's because I've never actually been treated that way & i would never do that to anyone & i certainly did not deserve it. I gathered up my courage & went back to confront her... She couldn't even look me in the eye & couldn't even be bothered to listen to me & called her manager over. He was very nice & i got the sense this may not be the first time. He did offer to get me a spot if i came back later, 3hrs before my flight.
At first I did not want to go back because I just didn't want to be in that environment but then I thought no, I'm not going to let her deter me. But then when i returned the line was very long & did not move. They are taking air Canada business class folks right now cuz i think the AC lounge is under construction. So I get that the lounge is probably at capacity & people like me don't get priority but there's a nice way to explain that rather making someone feel small by talking down to them.
Coincidentally I had to call American Express for a card issue & I mentioned my experience to the agent who then decided that they wanted to file a report & supposedly I'm getting a call back from someone.
I talked to my sister & she mentioned to me that she had a similar experience when she came to this lounge. The woman in question had a very heavy French accent maybe she didn't like our skin tones or that we didn't speak French? There was definitely this sense of being judged in a certain way & being treated like a lesser person. My sister does actually have status. So kinda weird why we both got treated like that. Air Canada apologized to her not amex.
I sincerely hope that this is not the type of image that American Express wants to put forward. I hope they actually take some action.
If you are the woman who i dealt with I hope you actually take a step back & consider how you treat people. Even if you don't intend it, because you interact with the public, the way you speak to people can have a huge impact. If for some reason you think you're better than people like me & that's why you spoke to me that way then i really feel sorry that your life experience led you to this. Be kind to everyone. You don't know their circumstances don't judge a book by it's cover.
Update: I did indeed get a call back from American Express. This lounge is operated by another company so not directly by Amex. They took my concerns very seriously & apologized & took some action to try to compensate me. If you've experienced anything similar please reach out to Amex & share your experience I know they want to hear about it. Hopefully this type of behavior does not continue, in this day in age there is no room to treat anyone like this.
Extremely disrespectful staff. I've visited lounges all over the world, & this is the first time I've had an experience like this.
Disagreements are fine, but they must be handled with basic respect & professionalism. That was clearly missing here.
Very disappointing, Aspire Lounge.
If anyone is willing to look into this, I'm happy to provide more details.
We had a very disappointing experience at this lounge - honestly, well below the standard we have experienced in other lounges.
Due to a flight connection, we arrived about 30 minutes earlier than the 3-hour entry policy allows. We were fully aware of the rule & explained politely to the staff that we only intended to stay for about an hour & a half once inside.
Since we arrived slightly early, we calmly sat near the entrance area, without disturbing anyone (the area was empty), simply waiting for the appropriate time to enter.
After a few minutes, a staff member approached us & asked us to leave. Her exact words were:'In our airport, we do not allow people to wait here.'
The tone & attitude were unnecessarily rude & unwelcoming. We were respectful at all times & did not cause any inconvenience. We were simply waiting quietly to comply with their own policy.
We travel frequently & have visited many lounges, & this is the first time we have experienced this kind of treatment. In every other lounge, customer service has been welcoming & accommodating - which is exactly the purpose of these spaces.
This experience was not only disappointing, but also quite unacceptable given the context.
Mix feeling about this place. Some good people work hard to provide welcome feeling, some just give you bad attitude to ruined the experience. Management needs to addressed this if they care about customer service...
Very organized. Order your food / drink via QR code. Wait for it to get served at your table. Once you get it, you can order the next item.
Some may find this slow, if they're in a rush. But I like that this system is not chaotic.
Feedback: it'd be good if the dietary signs / symbols are visible. Also , if we could add a note to the order. Eg: my juice was served with ice. I couldn't request without ice at the time of order placement.
