Second Cup Café recueille des avis variés autour d'un café de qualité et d'une ambiance agréable, le mocha latte étant souvent recommandé et pas trop sucré; des pâtisseries plaisent mais leur fraîcheur peut varier, les boissons restant en général appréciées. Le service est décrit comme efficace mais parfois peu chaleureux et le lieu est propre et rapide. Des desserts véganes sont proposés et l'endroit est perçu comme local et canadien, propice à se retrouver entre amis, à prendre un verre ou à travailler sur un ordinateur portable. Dans l'ensemble, l'expérience met en avant le café et l'atmosphère chaleureuse, avec des moments plaisants à vivre et une invitation à revenir.
Around 2pm I came here to buy 2 apple juice & a croissant. I shouldn't of had to check the expiration date of the food I'm buying from a company like second cup. My croissant was hard & stale my drinks were expired & i didn't even get my receipt from the cashier it shouldn't be'on demand' law is give it to every customer unless they refuse.
I can't remember one time going there & not be thinking that the service is horrible. It looks painful for them to work there. I discovered Cafe 92 just a few blocks away, much better!
High prices, terrible quality & even worse customer service! Their matcha drink has so much sugar mixed in it that you don't even taste the matcha! I cannot take sugar & they were like too bad good luck staying in business
The drinks are good but I would not recommend the pastries as they are not always fresh. I've been there 5+ times & the staff have bad customer service, they are efficient just not nice.
I was shocked at my experience here, & staffs unwillingness to help my baby... After ordering a sandwich, eggnog latte, cookie, & smoothie, I asked for a cup of hot water to heat my baby's bottle. The employee refused, stating we would have to pay for it. This is not only unreasonable but also inhumane-my baby needed to eat, & I was made to feel uncomfortable for asking for something so simple. It's a shame that basic hospitality for families with young children seems to be lacking here. I'll be considering other cafes in the future!!
