Dans l'ensemble, les avis sur Second Cup Café sont mitigés, certains louent le bon café, les pâtisseries, les desserts véganes et un service efficace ou sympathique, tandis que d'autres déplorent des boissons trop chères, un service lent ou peu attentif et des interactions parfois rudes. Plusieurs notes évoquent des temps d'attente importants, un café tiède et des pâtisseries pas toujours fraîches, mais beaucoup de personnes soulignent que l'espace est propre et pratique pour discuter entre amis ou travailler. L'ambiance est décrite comme locale et canadienne par certains, et le café est jugé comme une option raisonnable par rapport à des lieux voisins.
The drinks are terribly overpriced, but moreso the customer service is horrible. Came by a couple weeks ago & I waited at the cash for 7 minutes while the barista was on her phone. I was waiting for her to look up, but eventually had to say excuse me. Then it took 10 minutes for her to make it. Mind you I'm the only one waiting for a drink. The coffee was also not good & was only lukewarm. I don't know if the barista was training but not a good experience
Around 2pm I came here to buy 2 apple juice & a croissant. I shouldn't of had to check the expiration date of the food I'm buying from a company like second cup. My croissant was hard & stale my drinks were expired & i didn't even get my receipt from the cashier it shouldn't be'on demand' law is give it to every customer unless they refuse.
I can't remember one time going there & not be thinking that the service is horrible. It looks painful for them to work there. I discovered Cafe 92 just a few blocks away, much better!
High prices, terrible quality & even worse customer service! Their matcha drink has so much sugar mixed in it that you don't even taste the matcha! I cannot take sugar & they were like too bad good luck staying in business
16 déc. 2025
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The drinks are good but I would not recommend the pastries as they are not always fresh. I've been there 5+ times & the staff have bad customer service, they are efficient just not nice.
I was shocked at my experience here, & staffs unwillingness to help my baby... After ordering a sandwich, eggnog latte, cookie, & smoothie, I asked for a cup of hot water to heat my baby's bottle. The employee refused, stating we would have to pay for it. This is not only unreasonable but also inhumane-my baby needed to eat, & I was made to feel uncomfortable for asking for something so simple. It's a shame that basic hospitality for families with young children seems to be lacking here. I'll be considering other cafes in the future!!
