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Amenities, services & more
Reviews for Second Cup Café
| Food | |
| Service |
Reviews often mention
coffee(32) cafe(17) recommend(11) clean(8) shop(7) drink(7) latte(5) sweet(4) studying(4) study(4) friendly staff(3) knows(3)
What horrible people…total lack of humanity!
I often pop in to get a coffee/snack while shopping in this strip mall.
Last I was there, I grabbed a coffee & walked out to go about my shopping.
About 15 minutes later had an URGENT need of a toilet.
The shop a door over that I was in by now didn't have a toilet, so I ran back to Second Cup & asked to use the bathroom.
She said it was for customers only, I explained that I had bought a coffee a mere 15 minutes prior & I was about to have diarrhea all over their floor…she asked for a receipt.
Who keeps a receipt for a coffee?
The poor girl explained that she'd love to let me use the toilet, but they are on camera & can be fired if I don't purchase something.
To avoid having an accident right there in front of the cash, I purchased a bottle of water (almost 4$!!!).
I get it, you're a private business & can choose to restrict the use of your bathroom…
But then don't be surprised if someone in my situation, who again had purchased something but simply chosen to leave the premises, feels that you lack humanity, compassion & common-sense.
Next time, a person might just have an accident in front of the counter…is that better for business (& your staff) than just giving someone the bathroom key?
How you treat people matters…you've lost a customer because of it.
I was kidnapped by my sister & brought to Second Cup even though she knows that I HATE coffee.
Aya, the barista, was incredibly friendly & made the whole experience enjoyable from start to finish. She recommended a Cinnamon Toast Latte & it completely changed my mood & exceeded expectations until I remembered that I hate coffee lol.
Amazing service, great attitude & definitely a reason to come back. Thanks Aya! Keep up the good work.
This is the best cafe I've been to, great drinks, great service & great staff!! & Kevin if you're reading this, I've got all day everyday. Try me
I've been to many coffee shops, & this one has been the worst experience for me so far. Personally, I didn't find it pleasant. During my visit, the afternoon shift workers were speaking & laughing very loudly, & I kept hearing the F word being used by the workers. It felt to me like they didn't care about the customer experience. This made the atmosphere uncomfortable for me, especially since I came to relax & enjoy my time.
Also, watch their responses to customer feedback. They accuse customers of lying instead of addressing their concerns, & they try to hide bad reviews by having the owner & their team give themselves five-star reviews to bury the legitimate negative feedback instead of addressing the issues raised. They even called my feedback'spiteful' & thought that sharing my disappointment about hearing his workers using the F word was'policing freedom' rather than legitimate customer feedback.
Please review their unprofessional behavior in relation to my feedback so you can understand what I'm referring to. An apology & a clear intention to address the situation would have been enough for me to remove it, but they chose to continue with the same unprofessional conduct.
I've been going to this second cup for 7 years now. Always a great experience. Owner is super friendly! Favourite coffee shop!
The coffee was amazing, the place was spotless, & the staff were so sweet & patient. I really appreciated the great service!
Je suis nouvelle dans le quartier & je cherchais un endroit agréable pour étudier. Ce Second Cup est vraiment l'endroit parfait. L'ambiance est calme, le personnel est chaleureux & leur vanilla iced latte est devenu mon coup de coeur. Avec un bon croissant aux amandes, c'est juste parfait. Je recommande vraiment !!
It was my first time at Second Cup & I really enjoyed my visit. I love their variety of drinks & pastries, & I'll definitely be going back soon!
I live about 25-30 mins away & I always make the trip to visit this cafe. It is one of my favorites; the owners & staff are incredibly kind. The atmosphere is perfect for studying or catching up with friends, & the drinks are consistently good. I also love the seasonal decor, makes it extra cozy! I would highly recommend.
Superbe expérience au Second Cup. L'endroit est chaleureux, parfait pour étudier ou se poser un moment lors d'une journée froide. Le café était délicieux, le service impeccable & l'atmosphère vraiment apaisante. Je reviendrai sans hésiter.
J'ai adoré mon passage chez Second Cup Café.
L'endroit offre une ambiance très tranquille, idéale pour s'asseoir & savourer un bon café. Les produits sont de très bonne qualité, tout comme le service, toujours attentionné & agréable. On y trouve aussi plusieurs petites choses à découvrir, ce qui rend l'expérience encore plus charmante.
Un bel endroit pour se détendre, discuter ou simplement profiter d'un moment pour soi. ✨☕
Je recommande sans hésiter !
J'y vais souvent grâce à la fraîcheur de leurs aliments, & c'est toujours aussi bon. Leur smoothie à la fraise est excellent, je le prends souvent. C'est rare de voir des cafés aussi sérieux sur la propreté de nos jours. Continuez comme ça, j'adore !!!!
I went to this Second Cup with my family & I absolutly loved my experience there. The service was super quick & really friendly. Not to forget that their coffee & was absolutly tasty! 10/10 recommend
An excellent coffee shop...great food,excellent coffee & a friendly manager...
C'est un excellent endroit pour prendre du café. C'est bien arrangé, très propre & agréable. & avec les employés professionnels.