Dans l'ensemble, les avis sur Ruby's Café Mtl soulignent un concept résolument dog friendly et une ambiance chaleureuse où chiens et humains peuvent cohabiter confortablement, avec de nombreuses expériences positives sur l'accueil, le cadre et la nourriture maison; la variété des plats est parfois jugée limitée et les prix élevés par rapport aux portions, et certains clients déplorent un service lent, désorganisé ou peu attentif lors des périodes d'affluence, des oublis de commandes et des erreurs de service. En parallèle, les attentions pour les chiens sont largement appréciées: bols d'eau, menus pour chiens, zones dédiées et même des activités pour les toutous, ce qui rend les visites idéales pour un brunch ou un repas en compagnie de son animal. Malgré quelques déceptions ponctuelles, la plupart des retours célèbrent la convivialité, la propreté et la qualité des plats, et beaucoup recommandent Ruby's Café Mtl comme une expérience agréable et unique pour les amateurs de chiens, avec l'espoir d'une meilleure gestion du service et d'un meilleur rapport qualité-prix.
My family & I were visiting from Toronto & were so happy to find a pet friendly café so that we can enjoy brunch as a family. The restaurant is so beautiful. The staff were all very welcoming. Our pup had the best time & had his own seat. The food also did not disappoint, it was delicious! Would definitely recommend coming here. Everything was amazing!!
We did a pit stop in Montreal during a road trip with our dog, was looking for a pet friendly restaurant. Ruby cafe was the first one that popped up on Google. Loved the atmosphere. I didn't know the daycare was actually attached to restaurant so it was cool to have all their services in one building. If you haven't already, consider opening up something similar in Toronto.
11 août 2025
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It's the second time I've been to Ruby Café & both times, they've offered exceptional, quality service. You can tell how much the staff love dogs! It's really sweet. Great food, both for us humans & pup approved!
Wonderful cafe. I passed so many times along the lachine canal without noticing it.
The food was perfect (on the terrace with our dogs). We ate at 11am, the menu was a mix between breakfast, brunch & lunch
All the items in the menu are very different & original, so it is easy to please everybody (from vegan to gluten free, from spicy to deliciously sweet).
Wow an experience like no other!
My wife Sophie, our little dog Kayla, & I had a delicious breakfast, & we were all treated like royalty, Kayla included!
I highly recommend Ruby Café to all dog lovers. The vibe was amazing, the service was welcoming, & the atmosphere made us feel right at home.
We came here a couple of months ago & loved the place-great vibe, pet-friendly, & decent food despite the higher price (well within the typical Montréal range). We were very eager to come back with the great first experience we had.
Unfortunately, our return visit was nothing like the first. Despite having a reservation, we were told to wait while our table (already empty but dirty) was prepped. No problem-we waited patiently nearby. But after 15 minutes with no update, I glanced toward the waiter (long light hair), & he responded with a look full of contempt, like a silent'What do you want now?'
Caught off guard, I polity asked what he meant & just for an update. He snapped back in French,'Ben, quoi? Qu'est-ce que tu veux?'-It was rude, & frankly quite shocking. We were politely waiting on the side, & we did not deserve that type of response in any way. When I reminded him he had asked us to wait, he just shrugged it off with no apology. It was disappointing & honestly super disrespectful.
Eventually, another staff member seated us-at the same uncleaned table. We were given a bottle of water but no glasses, & it took another 10 minutes to order. I honestly wanted to leave, but since we were sitting, I did not feel comfortable doing that. My food & coffee were underwhelming (though my partner liked his pancakes), & they forgot our dog's order until we reminded them.
The only bright spot was a new waitress who seemed kind & genuinely tried her best.
I rarely leave reviews like this, especially as someone who's worked in the service industry, but this experience was frustrating & disappointing. We won't be returning. I can very well understand a busy morning or fast paced environment…but basic respect goes a long way. No one should leave a café feeling dismissed or disrespected. Very unfortunate.
26 mai 2025
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We visited this café nearly two months ago & absolutely loved it. The atmosphere was charming, perfect for brunch with our dog, & while the food was a bit pricey, it was well within the typical Montréal range.
Unfortunately, today's visit was a completely different experience-& not in a good way.
Despite having a reservation, we were asked by a male waiter (longer, light hair) to wait on the side while our table was being prepared. That was fine. However, the table-though empty-sat uncleaned for 15 minutes while staff attended to other guests. We patiently waited nearby, but there was no acknowledgment or update. Again, we completely understood, & we were just hanging out mingling with other dogs.
I eventually made eye contact with the same waiter… kind of wondering what was happening with the table. The waiter looked at me with a mix of contempt & irritation-like a silent'What do you want now?' It was unprofessional & completely uncalled for' -not the kind of tone or attitude you'd expect in any customer-facing setting. Surprised (& with an uncomfortable smile), I simply said,'Well… we just…?' Not even letting me finish my sentence, he responded sharply,'Ben, quoi? qu'est-ce que tu veux?' It was rude, & frankly quite shocking. We were politely waiting on the side, & we did not deserve that type of response in any way.
I reminded him that he was the one who asked us to wait for our table earlier- he just said ah! OK - still no apology or explanation. It was disappointing & honestly super disrespectful.
Eventually, another staff member showed ya the table-the same still-dirty table. A bottle of water was placed on it, but no glasses. We waited another 10 minutes before anyone took our order.
The food didn't make up for the poor service. My dish & coffee were underwhelming (though my partner did enjoy his pancakes). Our dog's order was also forgotten until we reminded them.
On a positive note, the new waitress who eventually served us was kind & clearly trying her best, which we appreciated.
Sadly, this return visit left us with a bad impression. We won't be coming back. A final note to that waiter: everyone has tough days, as I've worked many years in the restaurant business, I can very well understand a busy morning or fast paced environment…& I never make reviews like this… but this behaviour today got under my skin. Basic respect goes a long way. No one should leave a café feeling dismissed or disrespected. Very unfortunate.
This was one of the best pet friendly experiences i've had the chance to participate in. My friends, our dogs & I were so happy with our visit. The food (human & dog meal) options & drinks were so delicious. Very glad we came hungry. Everyone was so friendly & the few dogs that dressed up made us feel a bit underdressed, but we got over it pretty quick when we saw how much fun they all had. This is the best idea for a pet friendly cafe.
I am revoking my past 5-star reviews & praising comments for this business. The management has no care or empathy for their clients. They are money-hungry, rob you, & do not perform services that you pay for. I had a legitimate complaint & misunderstanding which the management did not care for, after using their services, having a gathering there with family & spending a lot of money there. They do not appreciate your business. I do not mind paying expensive fees for services, but I refuse not to provide feedback when the service is not supplied despite me paying for service anyway; they banned me & my family & refused to give future care to our dog due to a justified, legitimate complaint I made in which the owner of the business never contacted me after I requested to deal with the issue. If they cared about their clients & our dogs, they would have seen the potential business & care they could have offered our dog for the future, including a 5-star review I left, which they genuinely do not appreciate due to being banned after a dispute. Despite how awful the services were, they also automatically apply a 15 to 20 % tip without your consent. My dispute was over cake-cutting fees for bringing our cake for a birthday party for our guests, which we cut & paid 40$ for them to cut & serve when we did it ourselves. They also did not care or appreciate my comment about the staff receiving an automatic 20% tip when they did not deserve it; the tip did not match the services provided. We paid for the service & the tips anyhow; instead of leaving a negative review after giving a 5-star review of past good services offered, I verbally mentioned my concerns to management, which resulted in my family & well-behaved Dog being banned. They do not empathize with negative feedback or put themselves in their client's shoes. They also don't care for their staff if they are underpaying them so much that they must ensure a massive tip is charged. They do not deserve our money or our loyalty. I gave the business plenty of chances to work together & apologized to them for a misunderstanding about paying for fees ahead of time, but they refused to work together or see a client eye to eye. Do not let their future reply to this review fool you; I am just advising that they genuinely do not care & think twice before providing any negative comment, feedback, or even a suggestion. I am not saying that thief staff always provide bad services; I empathize with & appreciate them. The daycare & grooming services are indeed outstanding. However, I will not reward the owners who take advantage of clients & their staff. The cafe needs to work on its services. Go there for a meal with your dog or coffee. Still, I do not suggest using this venue as a party gathering as the staff is not equipped or trained to provide dedicated service to family gatherings that cater to your needs. The cafe staff & owners do not realize the investment clients make in their business & place of work by spending their money there.
I had been wanting to try Ruby Café with my dog for a while & it did not disappoint. Such a lovely place for brunch. The lemon ricotta pancakes were amazing & my dog loved the meatballs. He even got a little cupcake for his birthday on the house. Staff were lovely.
27 janv. 2025
sur Google
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Si vous avez un chien & aimez profiter d'un bon repas dans un cadre charmant, Ruby Café MTL est le lieu à ne pas manquer! Ce restaurant véritablement pet-friendly vous accueille avec chaleur & attention, pour que vous & votre compagnon à quatre pattes passiez un moment inoubliable. Le cadre est non seulement agréable & stylé, mais la nourriture est délicieuse! Que ce soit pour un brunch, un café ou un repas complet, tout est savoureux & soigneusement préparé. Nos visites ici sont toujours une joie, & notre chien adore autant l'endroit que nous! Ruby Café MTL est bien plus qu'un simple café, c'est un lieu où humains & animaux se sentent comme à la maison. Ne manquez pas de le visiter, c'est une petite pépite pour les amoureux des animaux & de la bonne cuisine.
We visited Ruby Café on a Sunday morning to celebrate our Yorkshire Terrier's first birthday, & it was a fantastic experience! The service was excellent, & the brunch menu, priced around $20 per person, was both reasonable & delicious. We treated our pup to a small pupcake, & they even provided a candle, which was a nice touch. The ambiance is lovely, the place is very clean, & it's clear they care about both their human & furry guests. I highly recommend this spot to other dog owners. Plus, with the Lachine Canal just across the street, it's the perfect place to take your dog for a walk after brunch. We'll definitely be back!
9 sept. 2024
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Nous y sommes allés samedi matin pour déjeuner & c'était vraiment une sortie fantastique. La nourriture était très bonne & notre chien a pu également se régaler avec les meat Balls. Les employés étaient tous vraiment formidables en particulier Max qui s'est bien amusés avec notre chien. Nous y retournerons encore & encore c'est sur & certain. Je recommande ce café sans hésitation. Merci Ruby Café de nous avoir permis de vivre un moment mémorable avec notre bébé a 4 pattes.
My favourite dog cafe hands down. The food is delicious (great portion sizes too), the atmosphere is so uplifting, everyone who works there is very friendly & keeps the space clean especially considering all the adorable pups around. Each time I've gone there it's been a lovely experience.
This place is a paradise for dogs! I'm shocked that more cities don't have a place like Ruby Cafe. Not only was the human food delicious but our pup loves the meatballs for dogs. My boyfriend liked his cappuccino but the matcha latte was too watered down for my liking. It's great to finally have a restaurant where your dog can sit next to you especially during the hot summers. We even made friends with the table next to us & they bought our little guy a pup cake!
When the mercury hits close to 40c with humidex & thunderstorms, there's no better place to spend the day with your pooch than at a pet friendly indoor café with plentiful air conditioning! You can tell the servers love furry babies of all sizes & ages while serving delicious coffee to their humans. :)
Very pleasantly surprised! Good food options for humans & their pets. Clean & nice cafe. Definitely recommend for pet owners. We got a bowl & grilled cheese both were tasty. The espresso machine wasn't working & the server brought complimentary drip coffee.
