Rôtisserie St-Hubert specializes in high-quality rotisserie chicken prepared using a signature slow-cooking method that ensures a tender and succulent result. The menu prominently features the classic quarter-chicken plate served with signature BBQ sauce, crispy coleslaw, and fresh hot fries. Guests can also choose from a wide selection of hearty sandwiches, fresh salads, and various comfort-food sides tailored to individual preferences. The restaurant maintains a casual atmosphere focused on traditional comfort dishes rooted in Quebec culinary heritage. Each meal highlights the consistency of the rotisserie process, providing a reliable and flavorful dining experience for all visitors. The establishment continues to prioritize standardizing its core recipes to deliver the iconic taste associated with the brand across all locations nationwide. This commitment ensures that every serving maintains the expected texture and quality standards.
Reviews for Rôtisserie St-Hubert highlight a highly inconsistent experience, with many customers praising the renovated atmosphere and specific staff members for their exceptional service, while others report frustration regarding long wait times, errors in orders, and occasional lapses in food quality such as dry chicken or cold sides. While some guests enjoy the classic menu items and find the experience satisfying and efficient, recurring complaints mention a lack of coordination in service, missing items in takeout orders, and a perceived decline in value. Ultimately, the reputation of the restaurant appears to fluctuate significantly based on individual visits, leaving some patrons feeling delighted by the friendly hospitality and others disappointed by the lack of attention to detail.
I am writing to share our disappointing experience during our visit yesterday at around 8:00 PM.
When we arrived, we waited approximately 9 minutes at the reception before anyone acknowledged us. We were then assigned an oversized table & were told that all other seating sections were closed, even though I could clearly see other guests seated in those areas. The alternative that was offered to us was not satisfactory.
Once seated, we noticed that we were not offered water. When we later requested water ourselves, it was poured into the same glass that had been used for Pepsi instead of being served in a clean glass, which was disappointing & did not meet basic service expectations.
We also ordered mozzarella stick appetizers, but they arrived overcooked & tasted as though they had been fried in old oil. Before we had even finished our appetizers, our main courses were brought to the table, making us feel rushed rather than allowing us to enjoy the meal at a comfortable pace.
In addition, my partner's plate arrived dirty & covered in oil. While the food itself tasted good, the presentation & cleanliness of the plate were unacceptable.
I have dined at your restaurant before & have always had a positive experience, which is why this visit was especially disappointing. Apart from the taste of the food, the overall service & dining experience fell well below the standard I had come to expect.
Le plancher était collant, la table & les banquettes étaient sales, la bouffe est arrivée froide, les frites étaient molles & on a attendu 60 minutes pour recevoir la nourriture. La serveuse était gentille, mais c'est tout.
Expérience très décevante pour mon anniversaire. 45 minutes d'attente en salle à manger pour recevoir de la nourriture super froide.
Service extrêmement lent & négligent : nos assiettes sales sont restées sur la table tout le long.
Le pire a été la gestion de la surprise que mon mari m'avait préparée Mon mari a avisé la serveuse à deux reprises pour sortir le gâteau d'anniversaire qu'il avait apporté, mais après 30 minutes d'attente supplémentaires sans aucun service, nous avons dû renoncer, payer & partir. La surprise a été complètement gâchée.
Un tel manque de considération & de professionnalisme pour un moment spécial est inacceptable. Je ne recommande pas cette succursale pour vos événements importants.
Horrible! Ribs & chicken were undercooked (chicken was almost raw, I had to spit out the first bite). What happened??? Now it's more expensive but the quality went downhill. NEVER AGAIN!!!
Pour emporter,
La caissière a pas dit bonjour pas de sourire rien🤷🏼?♀? on a laisser un petit pourboire pareille, ensuite la salade cesar; le sachet de sauce en dessou de tout?, pas de fromage? & un petit bâton qui ressemble à un genre de pretzel dedans? Peut être elle était fâchée du pourboire mais quand que le service avant même la bouffe est désagréable mesemble attend toi pas à du 20-25%?
Sinon les filets de poulet était excellent
(Pour du 30$ par repas sa l'aurais été bien qui aille au moins le fromage dans la salade cesars) 🤝
J'ai trouvé le concept du MidiGO un peu trompeur. Le nom donne l'impression d'un menu du midi avec des inclusions, alors qu'il s'agit plutôt d'une formule de type table d'hôte où l'on ajoute 4 $ au repas pour obtenir deux choix parmi la soupe, la boisson, le dessert.
Je n'ai aucun problème à payer pour un bon repas ou un bon service. Ce qui m'a déçue, c'est davantage le manque de clarté de l'offre. Peut-être suis-je la seule à l'avoir interprétée ainsi, mais je crois qu'un affichage plus clair éviterait la confusion & les surprises au moment de recevoir la facture.
Au final, notre DÎNER pour trois personnes s'est élevé à près de 96 $. Ce n'est pas tant le montant qui me dérange que l'impression que l'offre est présentée de façon à paraître plus avantageuse qu'elle ne l'est réellement.
