Dans l ensemble, les clients décrivent Restaurant Impérial comme un endroit animé avec de grandes portions de dim sum, de nombreux plats savoureux et un service amical, particulièrement pour les groupes et les repas en famille. Les favoris du dim sum comme les dumplings de crevettes, siu mai et le riz gluant sont souvent signalés, tandis que l ambiance et le système de commande via QR code sont appréciés. Cependant, certaines critiques mentionnent un service lent ou variable, des soucis de facturation et que certains plats peuvent être trop salés ou chers.
Went here with family to try it out even after seeing 3.0 ratings in hopes it would be good but honestly the only things that were good was the look the restaurant & the food quantity sizes for the prices. Other then that the customer service was bad.. the greeting girl was good & I would tip her but the others was another story. We ordered 4 items & 1st item arrived 2nd item arrived after 12 minutes other food did not show up until after 15 minutes when first 2 items got cold. My family & I were unhappy with the service & I was furious. Yet the guy had the nerve to ask why I didn't tip him/them 🙄 after me runnin around to ask where is my good & trying to get there attention because we needed other items. I would not recommend if you want to enjoy with friends & family. Very disappointed 😞
Food. Delicious, fresh & hot.
Service. Good to average. It's often hard to get people's attention especially when you're trying to get sauces & dips etc.
Atmosphere. It's nice & clean, however, it's one big space & when busy can be a bit loud & lacking of personal space.
This is one of my preferred restaurants to have dim sum, including their south shore location.
They use an app ordering method requiring the customer to have a smart device to connect to their wifi & order the dishes one desires. I personally appreciate this as I don't have to wait for a server unless I have a question about the food. I do love the old school model where people walk around with a trolly filled with foods & you just ask & they place it on your table like I'm china town, but this is so quick & easy & I don't have to deal with china town traffic or parking.
I found everything to be tasty, flavourful, properly filled with good amounts of filling, however, I do think the pricing is a little higher than it should be. I have had their Chinese foods here as well & found the food to also be very delicious but that's for another review.
As usual, I will be coming back for more.
10 nov. 2025
sur Google
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Un peu déçu par ce restaurant chinois à Pointe-Claire. Plats traditionnels, certes, mais un service qui laisse à désirer & un cadre le soir qui est carrément froid.
Food quality is low. Shrimp were completely raw the first time, & when returned, came back cooked but tasting metallic. Soup arrived tepid/room temperature. Service was reasonable but one server smelled heavily of cigarettes. Waiting when taking our order encourages us to take several additional dishes, & in the end we had 3X-4X too much food for a group of 10. Not a high quality offering.
it is very easy to order! you scan a qrcode to order food, you need to ask verbally for utensils or water. the tea tasted a little fishy for me but thats just my personal opinion. the chow mein was hugeee, not as juicy as i wanted though. it was about 200$ for a group of 14.
lots of parking available & it is pretty close to cf pointe claire
Nous sommes venus durant la fin de semaine pour essayer, je peux vous dire que le jeune a caisse est vraiment pas la bonne représentation du resto; impoli, occupé à être sur son cellulaire, 0 respect au livreur, répond sans meme te regarder- vraiment désagréable!
Mais une fois qu on est assis, le reste de l'équipe est tres accueillant & surtout…tres éfficace! les plats sont succulents & portion tres généreuse.
On voulait donner du pourboire personnel à notre serveur, mais il dit qu il doit le rammener, car c'est partagé? Franchement… partager avec du monde qui le mérite au moins!
Bref, changez de caissier & je suis sur vous auriez minimum 4-5 /5!!!
Went there on a weekend for dim sum. It gets quite busy during lunchtime, but we were seated fairly quickly. Orders are placed through a QR code, which is convenient. We have visited Imperial a few times before, but this visit was a bit underwhelming. The food was average & not as fresh as we expected. The xiao long bao, in particular, lacked the juiciness it used to have. Overall, the consistency seems to be slipping.
It was our first time going & we were presently surprised on how good the food was. My wife & I could not finish everything. The plates are a very large portion. We brought some home & had enough for 2 more lunches. The service was excellent & overall a very nice dinner. We will definitely go back.
19 oct. 2025
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Ok it got a lot better, i really like it now. The food was great & there was so much variety. The dim sum was good too. Had an excellent brunch here.
I feel like their rating should go up to a 4.3-4.5.
Very nice chinese restaurant with dishes from multiple provinces. Seen a lots of weterns people enjoyinh their meal there, pretty rare for a Chinese restaurant to achieve that (about half of customers are westerns people). Meals come in large portion, didnt really expect that much amount at the price they give
We ordered through Uber eats & honestly never again. It was very expensive & I was extremely underwhelmed. First off, the food wasn't hot, it was warm at best & needed to be reheated in the microwave.
The general tao had good flavors but got too much after a few bites (very sweet). It was the best thing we ordered though.
For the beef & broccoli, well the broccoli was barely cooked & the beef had a very mild taste.
The wonton soup was also bland & underwhelming.
My family seemed to enjoy it more than I did but agreed that we've had better.
In my opinion, don't waste your money. There are better restaurants out there & for a lot less money.
Not impressed with the state they have in place for reservation, I called Wednesday for reservations on Saturday & spoke with someone who said call back Friday to make a reservation for Saturday, the I call back Friday afternoon & they tell me to call back later that evening. I called back around 7pm only to be forgotten about for 20 minutes only to be told that the restaurant was booked for a banquet for Saturday.
It's not bad enough to had to wait on hold for 20 minutes but the to play this game of who's got the answers.
Now I have scrambled to get a place to celebrate my mother's 80th birthday. Thanks for nothing. 0/10
We are great fans of the Imperial restaurant. We love to go for Dim Sum & their dumplings are very plump filled with yummy goodness. We also adore their sticky rice. We tend to go first thing in the morning & there is always space. The staff are pleasant & service is very fast. We received our order 7 minutes after placing it online using the code on our table. We recommend the Imperial for Dim Sum fans in the West Island as we are loyal customers who are so happy they are here.
